iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 12th among Eyeglasses sites.
I have ordered over 6 frames and prescription lenses and every time I am surprised at how quickly they come and I have been extremely happy with my purchase. I highly recommend iLook.
I ordered two pairs of glasses which arrived within a reasonable amount of time. The technicians contacted me to verify my prescription to confirm it as it's rather strong. The glasses look nice and fit quite well
Ordering was very easy and liked the ability to try on to see how they look before ordering. Sunglasses and glasses are fabulous.
All contact was good and was kept in touch with everything that was happening, my glasses arrived and time and good quality product. Liked that i was purchasing from a Canadian company and the whole experience and the price was good in Canadian dollars.
I am glad I found iLookGlasses that custom made these for my need. Thank you!
So far so good. I like the style and the price on fixed you save where you can.
Need to exchange one pair of the two I ordered and the process was very quick & easy.
There are lots of glasses to choose from and the delivery was quite quick. This is the 3rd or 4th time I have ordered from iLookGlasses, I will continue to purchase from here and recommend to all my friends.
Wonderful site to get prescription eye wear at an affordable price.
I bought 2 pairs and the fit was perfect! I did not need any adjustments. The came so quickly! I ordered on a Sunday and got them on Thursday! I appreciate that they emailed on the Monday to confirm the measurements. This was a 12/10 experience!
The agent was very knowledgeable and helpful. Will use this again.
Lots of options of different styles of frames, very reasonable prices!
I was a bit nervous about buying progressive lenses over the intenet. But my glasses are perfect.The frames for well, and the lenses were exact. Very happy with my purchase.
I receive more compliments for my affordable glasses than I ever had with bigger labels.
Easy to make glasses choices. I receive compliments.
Easy site to navigate. Great value and great product. Was looking for a specific style of frame and the one I liked was on sale! Win win!
I ordered two different frame but it looks like the similar frame. Worst is sun glass, i can hardly open the frame and close it, cheap material. Customer experience is good as I was able to get answers to my questions via email and someone also reached out to make sure about my prescription as compared to last one they had.
Fast turnaround
Customer service on point to clarify details with quick response time.
I have ordered from the site multiple times without disappointment. The service is great, they even called to confirm a prescription change before starting the order. The products received are high quality. They ship quickly and package well. I will order again and highly recommend.
Fast, efficient and worked out the way it should. Ordering for all my friends that aren't internet savy.
My wife's sunglasses helped with her distance viewing although slightly darker than what she had expected. Other than that she is very pleased with her purchase.
Always enjoy shopping with Ilookglasses since the process is clear to ensure accuracy
Your service is excellent - the end product is sort of okay; I just can't keep them on all the time which was the idea. They just aren't perfect. I don't blame you, it is probably my fault because I didn't get something right -
Thank you for your feedback.
If you want, you may certainly exchange them, we are more than happy to assist!
We will send you an email so that we can talk more about it.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for your comments. Your words are important to us as we continue to develop & improve our products/services.
Regarding your sunglasses, those frames that you select for sunglasses are certainly sturdy. But if you want you may exchange them with different frames. We will send you an email so that we can talk more about it.