business logo of iLookGlasses

iLookGlassesReviews 920

4.8
How would you rate iLookGlasses?
grey star
grey star
grey star
grey star
grey star

iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 11th among Eyeglasses sites.

service
72
value
5
shipping
5
quality
840
This company responds to reviews on average within 0 days

Instant Feedback

1,450 reviews
Canada
1 review
2 helpful votes
Follow David K.
Unfollow David K.
Send Message
Share Review
Report Review

Fast service, good glasses, good price
March 6, 2025

I made a PD mistake and customer care caught it and contacted me before filling the prescription. Very diligent. My only comment on the glasses is I wish they offered glass lenses. I prefer a heavier pair of glasses. Other than that, they offer a wide variety of frames, in both metal and plastic and half frames, so I am a return customer. My son also gets his glasses here. PLUS...they are a Canadian company!

Date of experience: February 24, 2025
Canada
1 review
0 helpful votes
Follow Art H.
Unfollow Art H.
Send Message
Share Review
Report Review

Professionals
March 6, 2025

I was taken care of beyond what I expected from a website! They made sure my prescription was absolutely correct getting me to re-contact my optometrist to make sure my prescription was correct because of poor handwriting.

Date of experience: February 24, 2025
Canada
1 review
0 helpful votes
Follow Anna P.
Unfollow Anna P.
Send Message
Share Review
Report Review

A++++
March 6, 2025

Love my glasses...good quality.this is my 3rd pair and I would buy from them again when my prescription changes

Date of experience: February 24, 2025
Canada
1 review
0 helpful votes
Follow Juan Pablo P.
Unfollow Juan Pablo P.
Send Message
Share Review
Report Review

Bon, beau, pas cher. Je le recommande, mais pour la première fois que je l'ai utilisé j'ai pris une paire de lunette pour essayer la qualité, ainsi que les mesures et donc apprendre ce sont quelles mesures que me font. Maintenant je ne m'en passerais pas car c'est un très bon service même quand il s'agit de changer des données ou retour, pour un très bon prix.

Date of experience: February 24, 2025
Canada
1 review
0 helpful votes
Follow Graeme C.
Unfollow Graeme C.
Send Message
Share Review
Report Review

Easy to use, good selection
March 6, 2025

Very convenient, and help is available if necessary, arrived quickly

Date of experience: February 24, 2025
Canada
1 review
0 helpful votes
Follow Paul R.
Unfollow Paul R.
Send Message
Share Review
Report Review

Agents checked on details regarding my prescription, checked on discounts I was eligible for and made appropriate changes to my order

Date of experience: February 3, 2025
Canada
1 review
0 helpful votes
Follow Gary R.
Unfollow Gary R.
Send Message
Share Review
Report Review

Second Time Happy Customer
February 6, 2025

I have used your services twice at different times and have been very happy with both purchases. You were recommended to me by my daughter who also made purchases from you and was happy with your services, as well.
Thanks,
Gary R.

Date of experience: January 27, 2025
Canada
1 review
0 helpful votes
Follow Marvin S.
Unfollow Marvin S.
Send Message
Share Review
Report Review

Glasses I ordered did not fit properly
January 31, 2025

Ordered 2 pair of glasses 1 pair did not fit I was told just to bend frames to make them fit

Date of experience: January 3, 2025
Zoey D. iLookGlasses Rep
6 months ago

Thank you for reaching out.
We are certainly happy to help regarding your order.
I can see your conversation with our customer representative about the middle part of your steel or metal frames that does not fit over your nose. Generally it can be fixed by gently adjusting the nose pads outward, hence suggested to you via chat and asked you to let us know if it works or not.
Alternatively, you may absolutely exchange the glasses that do not fit properly (https://www.ilookglasses.ca/Satisfaction).
To proceed, we will send you an email with the steps to follow and then we will move forward from there.
We look forward to hearing back from you via email soon!
If you have any questions at all, please do not hesitate to let us know.

Canada
1 review
1 helpful vote
Follow Allan F.
Unfollow Allan F.
Send Message
Share Review
Report Review

Very satisfied with both frame and lenses
January 30, 2025

Very easy online transaction to order frame and lenses. Both were exactly as described. Optical centres of lenses properly placed. Am very happy with my purchase.

Date of experience: January 20, 2025
California
1 review
0 helpful votes
Follow Joe M.
Unfollow Joe M.
Send Message
Share Review
Report Review

Nothing beats being able to try on your glasses before you buy them, especially if you're gonna be buying a more expensive pair. However, going through your process on the website was simple and the agent that followed up with me regarding the sizing of my glasses was very professional. Keep up the good job.

Date of experience: January 20, 2025
Canada
1 review
0 helpful votes
Follow Christine G.
Unfollow Christine G.
Send Message
Share Review
Report Review

Excellent service
January 29, 2025

I highly recommend this site for anyone that would need prescription glasses. The quality is great and the service is timely. I will be using it again.

Date of experience: January 19, 2025
Canada
1 review
0 helpful votes
Follow Albert G.
Unfollow Albert G.
Send Message
Share Review
Report Review

Very easy to do
January 28, 2025

Was able to order easily and when I had a question called number actually talked to a person promptly answered it.

Date of experience: January 18, 2025
Canada
1 review
0 helpful votes
Follow Gordon M.
Unfollow Gordon M.
Send Message
Share Review
Report Review

Great service
January 27, 2025

Always good service.The quality of the blue pair were not as good as the black pair

Date of experience: January 17, 2025
Canada
1 review
0 helpful votes
Follow Satisfied C.
Unfollow Satisfied C.
Send Message
Share Review
Report Review

I trust them.
January 27, 2025

I have purchased glasses from iLook for about 10 years. I always got decent quality glasses and a sense that they cared because I would get a phone call if they needed clarification on something.

Date of experience: January 17, 2025
Canada
1 review
0 helpful votes
Follow Monica M.
Unfollow Monica M.
Send Message
Share Review
Report Review

Great Experience
January 26, 2025

So many styles to choose from, affordable and love these glasses. I will continue to to order from Ilookglasses

Date of experience: December 4, 2024
Canada
1 review
0 helpful votes
Follow Jeff d.
Unfollow Jeff d.
Send Message
Share Review
Report Review

Fantastic value and fast delivery.
January 26, 2025

I received 3 pairs of glasses for less than half the price of one pair at a local optometrist shop. Very satisfied with the product.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
Follow Abhijit K.
Unfollow Abhijit K.
Send Message
Share Review
Report Review

Very good product and service
January 26, 2025

I am a repeat customer with iLookGlasses. The website is user friendly, convenient and most importantly economical. The product quality is good. Value for money. ILookGlasses always has offers which I enjoys. Best experience from past many years. Recommended.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
Follow Candis L.
Unfollow Candis L.
Send Message
Share Review
Report Review

Really Great
January 26, 2025

I called to reorder the same glasses to the pair I loved and lost,so they looked up the previous order and I had them in a short period of time.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
Follow Jeff B.
Unfollow Jeff B.
Send Message
Share Review
Report Review

Deal of the century
January 26, 2025

With help for measuring from the website forframes, we received 2 pair of glasses for less then the price of 1 pair from an eyewear place

Date of experience: November 4, 2024
Canada
1 review
2 helpful votes
Follow Bob C.
Unfollow Bob C.
Send Message
Share Review
Report Review

As a 'three-peat' client, I couldn't be more satisfied. Over the past several years, I've returned to iLookGlasses again and again for prescription glasses. Each and every time, I have been totally and completely satisfied with the results, in the quality of the product, and of course in the price. I have, and will continue to recommend iLookGlasses to family, friends, and even people I don't know.

Date of experience: January 16, 2025