iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 11th among Eyeglasses sites.
I made a PD mistake and customer care caught it and contacted me before filling the prescription. Very diligent. My only comment on the glasses is I wish they offered glass lenses. I prefer a heavier pair of glasses. Other than that, they offer a wide variety of frames, in both metal and plastic and half frames, so I am a return customer. My son also gets his glasses here. PLUS...they are a Canadian company!
I was taken care of beyond what I expected from a website! They made sure my prescription was absolutely correct getting me to re-contact my optometrist to make sure my prescription was correct because of poor handwriting.
Bon, beau, pas cher. Je le recommande, mais pour la première fois que je l'ai utilisé j'ai pris une paire de lunette pour essayer la qualité, ainsi que les mesures et donc apprendre ce sont quelles mesures que me font. Maintenant je ne m'en passerais pas car c'est un très bon service même quand il s'agit de changer des données ou retour, pour un très bon prix.
Very convenient, and help is available if necessary, arrived quickly
I have used your services twice at different times and have been very happy with both purchases. You were recommended to me by my daughter who also made purchases from you and was happy with your services, as well.
Thanks,
Gary R.
Ordered 2 pair of glasses 1 pair did not fit I was told just to bend frames to make them fit
Very easy online transaction to order frame and lenses. Both were exactly as described. Optical centres of lenses properly placed. Am very happy with my purchase.
Nothing beats being able to try on your glasses before you buy them, especially if you're gonna be buying a more expensive pair. However, going through your process on the website was simple and the agent that followed up with me regarding the sizing of my glasses was very professional. Keep up the good job.
I highly recommend this site for anyone that would need prescription glasses. The quality is great and the service is timely. I will be using it again.
Was able to order easily and when I had a question called number actually talked to a person promptly answered it.
Always good service.The quality of the blue pair were not as good as the black pair
I have purchased glasses from iLook for about 10 years. I always got decent quality glasses and a sense that they cared because I would get a phone call if they needed clarification on something.
So many styles to choose from, affordable and love these glasses. I will continue to to order from Ilookglasses
I received 3 pairs of glasses for less than half the price of one pair at a local optometrist shop. Very satisfied with the product.
I am a repeat customer with iLookGlasses. The website is user friendly, convenient and most importantly economical. The product quality is good. Value for money. ILookGlasses always has offers which I enjoys. Best experience from past many years. Recommended.
I called to reorder the same glasses to the pair I loved and lost,so they looked up the previous order and I had them in a short period of time.
With help for measuring from the website forframes, we received 2 pair of glasses for less then the price of 1 pair from an eyewear place
As a 'three-peat' client, I couldn't be more satisfied. Over the past several years, I've returned to iLookGlasses again and again for prescription glasses. Each and every time, I have been totally and completely satisfied with the results, in the quality of the product, and of course in the price. I have, and will continue to recommend iLookGlasses to family, friends, and even people I don't know.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for reaching out.
We are certainly happy to help regarding your order.
I can see your conversation with our customer representative about the middle part of your steel or metal frames that does not fit over your nose. Generally it can be fixed by gently adjusting the nose pads outward, hence suggested to you via chat and asked you to let us know if it works or not.
Alternatively, you may absolutely exchange the glasses that do not fit properly (https://www.ilookglasses.ca/Satisfaction).
To proceed, we will send you an email with the steps to follow and then we will move forward from there.
We look forward to hearing back from you via email soon!
If you have any questions at all, please do not hesitate to let us know.