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iLookGlassesReviews 920

4.8

From the business


ilookglasses.ca
Surrey, British Columbia, Canada
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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 11th among Eyeglasses sites.

service
72
value
5
shipping
5
quality
840
This company responds to reviews on average within 0 days

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1,450 reviews
Canada
1 review
0 helpful votes
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Like it
February 18, 2024
Updated review

I like what I have very much and they are very beautiful thank you very much

Date of experience: February 18, 2024

Very good
January 14, 2023
Previous review

My experience was vey good and the service was very nice

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Good glasses for the price
February 18, 2024

Was shipped to the door within 10 days good product

Date of experience: February 18, 2024
Canada
2 reviews
0 helpful votes
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Very Satisfied.
February 18, 2024
Updated review

The glasses look great and prescriptions are spot on. Received them within a week. Very satisfied.

Date of experience: February 18, 2024

Wish there were polarized lenses for sunglasses
February 20, 2023
Previous review

Wish there were polarized lenses for sunglasses. Easy to pick and order.

Date of experience: February 20, 2023
Canada
1 review
1 helpful vote
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Good fit and accurate prescription
February 18, 2024
Updated review

Previous orders have exceeded my expectations. So far the process has been relatively seamless as has been the ordering.

Date of experience: February 18, 2024

Overall okay
December 6, 2023
Previous review

Overall okay. The app won't retain my photo so have to upload from the computer each time. It also won't remember the size specs that I entered so I have to re-input them each time. Previous orders were of good quality and have lasted me for more than five years. My prescription was upgraded and is the only reason why I need to reorder.

Date of experience: December 6, 2023
Canada
1 review
0 helpful votes
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Perfection
February 16, 2024

I had ordered glasses from this company many times before and just really liked their style and prices. They were able to update my prescription and made all adjustments required.

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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Exchanging glasses
February 16, 2024
Updated review

Difficult to order and takes a long time to exchange them and it's not cheap!

Date of experience: February 16, 2024

Frames too big
July 3, 2023
Previous review

I find the glasses too big. They keep slipping off my face. Otherwise I like the styles

Date of experience: July 3, 2023
Canada
1 review
0 helpful votes
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Well made and fast. Service.
February 16, 2024

Very happy.with the service and would buy from them in the future.

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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Service after the sale sucked
February 27, 2024

In the last year I bought 4 pairs of glasses two of them are broken. I contacted iLookGlasses to repair the first pair that broke and got jerked around. All they wanted to do was sell me a new pair of glasses, when I just needed a replacement temple. When the second pair broke I didn't even bother wasting my time contacting them.

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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My first choice to purchase eye glasses
February 16, 2024

Had no trouble navigating web sight, and order was delivered in the timeframe I was given.

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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Great price great service great glasses
February 16, 2024
Updated review

We are once again thrilled with our purchase. Thank you

Date of experience: February 16, 2024

Looking forward to seeing my new glasses
January 17, 2024
Previous review

Looking forward to seeing my new glasses.

Date of experience: January 17, 2024

So far so good
January 17, 2024
Previous review

So far so good

Date of experience: January 17, 2024
Canada
1 review
0 helpful votes
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Cheap and Good Quality
February 15, 2024

When I went to the Optometrist recently and went to buy new prescription glasses, I was shocked to find that the new prescription glasses would be over $500 at the cheapest. I remembered a coworker informing me about iLookGlasses before, so I decided to check it out. The very cheap prices, paired with the BOGO deal, made me think it was a scam at first or that the quality would be poor; but I decided to gamble and try it. I got 2 pairs of prescription glasses for less than $200 total, they arrived exactly 7 days later, and they were nearly the exact same quality as I would have gotten from the $500 pair in-store at the Optometrist. I am very satisfied, and I do recommend that you get glasses from iLookGlasses as it will save you money, and I have yet to have any issues with the ones I received.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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A great place to buy glasses
February 15, 2024

I have been buying my glasses from this site for many years. Great selection, easy to order and fast delivery. That's what keep me coming back again and again.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Less than happy customer
February 27, 2024
Updated review

After much frustration with the website and some help with customer service i did manage to get some glasses ordered. Within 2 weeks they were scratched. They were not dropped or abused in any way during this time. I used only different cloths to clean them. Essentially i can only deduce that the scratch resistant coating is ineffective, poorly done, or non-existent. The lenses are always dirty, they seem to attract and hold dirt. The transition is a little high but i've managed to adjust, which means the frames don't sit in the best position. They will be my back ups once i purchase another set of glasses. Somewhere else.

Date of experience: February 15, 2024

Website not very customer friendly
December 28, 2023
Previous review

Website not very customer friendly.

Date of experience: December 5, 2023
Canada
1 review
0 helpful votes
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Ilook Better for it!
February 15, 2024

Excellent service and product. I have recommended to many people who also have been happy. With Ilook. Thank you.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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All ok
February 15, 2024

All good and the service, was unable and timely, thankyou

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Been using them for year
February 15, 2024
Updated review

I have used this company for a almost 10 years now. I always recived good product and fast delivery. If they have questions, it's straight forward. 100% love them

Date of experience: February 15, 2024

Love them
January 14, 2023
Previous review

I have been ordering them for years. Love the communication and the shipping time for my patcel are great. And the price is right!

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Best online glasses shop for Canadian customers
February 15, 2024

I have to say how impressed I am with iLookGlasses.

The name may not be as catchy as some other vendors, but don't let that fool you, everything else is a step above the rest.

The site and shopping experience were easy to navigate. I was able to easily find all the information to make sure the glasses I was choosing were the right fit and style, and the prices are great.

I have a fat head - no better way to put it - so I chose some nice wide frames. As I was a new customer, Customer Support reached out to me to confirm that the glasses I was ordering were large, wide frame glasses - just in case I hadn't noticed that. They care enough to try to ensure you're getting the right product.

I was curious for the price how the quality would be, but I am very happy with the product. I ordered two pairs, one with transitions and the other with standard blue-light protection. Both are sturdy metal frames, don't rub on my temples, and have the higher nose pads so my glasses don't fall down my nose as much. You can tell these are quality glasses. They don't look or feel cheap or flimsy at all.

ILookGlasses is the only place I will buy glasses from now on - and it's a bonus that they aren't part of Big Optical!

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Great customer service
February 15, 2024

Customer service worked very hard to make sure I was going to be happy with my choice of frames before they processed my order.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Absolutely love them
February 15, 2024

I love my new glasses. Will definitely be ordering more

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Excellent product, fast and quality service
February 15, 2024

Very impressed with the quality of the product recieved. Help was quick and precise. I will order from here again!

Date of experience: February 15, 2024