iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 12th among Eyeglasses sites.
Amazing thank you so much for help me also with the measurements.
My whole family is using iLookglasses services. I referred lots of friends and they are also with iLookglasses. Great customer service, great qulaity products and reasonable rates.
Luje my franes, have received compoiments on bith. Great way to reduce cost of prescription eyeglasses. For the first time in my life, I have a glasses "wardrobe."Appreciate the verification of my unusual prescriotiin before proceeding with the order
Easy to use website, speedy delivery and beautiful glasses!🤓
Quick delivery very happy with the glasses so far. Light weight and nose pads which I insist on
They look great, fit me well and the prescription glasses are just fine. Quick delivery to Quebec.
The image shown on your face is somewhat distorted for colour. I would have been bolder.
Loved the process. It was very easy, simple process. Quick responses if communication through email is required. They glasses arrived quickly. Very happy and satisfied.
I am satisfied with my purchase I will order again.
So far it's been great thanks for all the glasses for a cheap price to my door compared to dealing with in house Eyewear dealers 5 pairs for 500. Can't complain about that especially in today's economy thanks again
One pair was not what I was expecting, frames were much smaller than anticipated. My second pair were exactly what I was looking for.
I've been using them for over two years, great selection, great prices and speedy delivery
The entire process of selecting and purchasing the glasses was as simple and smooth as possible. The selection of styles, and options for the glasses was excellent, and making the choices was simple. Adding my prescription was an easy upload. The order was placed on a Wednesday, the order shipped Friday and they were delivered Monday, incredibly fast. The glasses themselves are good quality and the optional features all correct. It couldn't have gone better!
Need more options for frames as that seams to be the one problem with Ilook. Staff, and the process is 10 out of 10. I get my order reviewed and sent fast and never have I had issues with them. I would like more options however
Easy to use web site. Only suggestion would be to be able to pick glasses by arm length. Order arrived quickly.
Nice options, like the try on. Received product in good time, nice case and cloth. Frame of one light weight but can see as expected (quality matches price). The other pair the frame and nose piece do not work with my prescription which I there was no way I would know that when ordering. The "guaranteed return" is not true - there is an automated response to keep trying and make them work.
Nice options, like the try on. Good filter
Very easy to go online choose the frames and add to my basket was over all very easy and simple, the tryon screen was very useful! All in al outstanding site and great to do business with very please
Hard to get around on my iPad log in was not easy and editing prescription was not intuitive
Looking at glasses picking a pair add second pair it goes to women's? Why?. Just not easy very clunky site
Great service, great product, great price. All you need is to know your frame size and have a prescription.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for reaching out. Your words are important to us as we continue to strive to improve our product & services.
We determine possible solutions for each type of issue with the glasses. If the steps provided do not fix the issue, we do offer Satisfaction Guarantee.
We were also waiting for your response to our email regarding your new frame choice, then we will make your exchange order.
We will send you a follow-up email and continue with our conversation there so that we can talk more about your return/exchange order.