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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I can not use my discounts for getting a subscription because the server always tells me all of my ways to pay are rejected…no problems with any one else! So frustrating, and no real person to talk to so that I don't have to clear my cache, and not sign in as a current customer…so no discount, ever! As all of their customer service is limited Ai bots 🤬
I feel like you should find more people who is actually buying your product and not so many celebrities I'm 64 and fabulous come February 17 next month is my birthday. I'm not a make up person but now that I'm a little older I said just wanna try. This is my first time using make up And I started with Max once every blue moon I would put it on make up expires. I found out my Sister sister throw that away you had that forever and I may have used it once or twice and very expensive so I love the way that Tone looked for my skin and I'm gonna try this and see how that goes. My Sister said don't do it. You ain't gonna do them but try one time and then it is sitting in it expire. I said oh well I am very much interested because The look on your celebrities was very flawless and I want to try it.
I try to put in a promo code but there is not a submit button to actually submit them. I had a promo code for my birthday along with a $15 code credit and it doesn't let you submit it
I was excited but hesitant to order these products due to cost. The order process/website was frustrating. Then you get bombarded with discount offers after your order is placed. I took one sadly and the discount wasn't applied. I contacted customer service immediately and they said it was already sent for shipping and couldn't be cancelled. SERIOUSLY!? And didn't even ask or offer to just apply the discount. The after no less then 5 to 10 emails back and forth a few sending them info I already sent i said just cancel the whole order. And they said to.late ( been an hour ish at best). And then said they may not send a return label. Uummm.free returns right? I find this to be poor marketing and service and don't care if the product is good if the company isn't.
Everything was fine until
I was checking out and I couldn't move forward until I clicked on the thing that made me have to buy primer that I don't need
Easy to shop. Can't wait for the wrinkle filler. I use skin science, Chanel, and dysport but need the support around my eyes. So finger engrossed this product does what it claims.
Cannot change subscription status with email links. Being sent and charged for unwanted items. Customer service will not help via email. Multiple emails without a resolution. Very frustrating.
The website is not user-friendly. The autoship process is not user-friendly. A customer should be able to see exactly what is in their box and should also be able to add items to the box. Instead, if I want to add an item to an order, I have to just order all the items individually, not get the autoship discount and then go pause/cancel the autoship.
Just placed my first order, online consultation, questions and ordering process were seamless and fast - I'm excited to try the products!
I never used foundation ever until I got yours wake up like this! I am 80 years old I use number 40 It's amazing Complete coverage but sooooo silky and lightweight I love the way it feels like nothing in my skin
Your website is organized in a very simple way. I dont have to hunt around. I appreciate your reminders of what product I may be low on.
Thank you
Time for my plan to renew on 12/24. Want to remove an Item, but the Cancel option leads you to believe you are canceling your entire participation, not just one item.
Can I add something? No. I order it, put it in my cart, and must purchase it immediately. That item will get delivered soon, and then now that I merged my "two" subscriptions, will get delivered (and charged) AGAIN with my 12/24 renewal.
But wait, there's more.
I want to change the shade of my makeup. Once you play around with the questions about issues with your current color, you cannot get back to the original. The very first question asked in the queries should be: What is your current shade #? So now I will receive (and charged for) some shade of who knows what color.
I've had so many issues before and finally reached out for help. That resulted in a fiasco with Avery that left me with no help and lots of frustration.
There are so many other makeup chains out there campaigning for my business. I have no idea why I continue with this.
I forgot to use my egift card and free shipping on my order I just placed! Please stop order before it ships! Order Num: IM10BSQ5E6C
Date: 12/18/2025
Total: $36
When I accepted it I will be receiving a product that I didn't even think on buying that's the reason a cancel my subscription thank but for my is very hard to be calling to cancel the second order that I didn't wanted but I don't order any more
I like the mascara so much that I ordered 3 more for stocking stuffers. It lifts and separates my lashes and adds just enough color for a natural look. No caking or clumping. I hope to receive the order before Christmas. Thank you!
I was recently a test subject for the foundation. I had used a different color in the past, but found it a bit too red, so I wanted to try the shade they gave me at the test with the gift code I got. I also got the brow duo.
The only problem I had was navigating around the Try-Before-You-Buy offer because the gift card is not valid for that program
The foundation and concealer is good match. Tends to feel dry at times specially in cold temperatures.
The one thing I want want you guys to work on is the bottle for foundation. The plastic cap comes off the lower metal wire making it difficult.
Aftee purchasing a product, the site gives you add on offers. I looked and it instantly purchased two products. I'll keep one but other was a duplicate. I wrote to the company o cancel the one. I'll see how fast they respond. I think I should have some choice to purchase if I was just looking at the product.
Your website is so pushy and trying to get me to buy additional product or sign up for reoccurring orders that many times I just cancel any purchases because it's so disruptive
I just sent you an email stating how I had been overcharged for product I didn't want nor could I afford. I spent what I could afford and that was a costly purchase. So I have canceled my initial order and asked for a refund for the products I didn't want.
I did enjoy the last purchase I made with your company but this time was no good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members