iHerbReviews 1,051

Beware of this company's website of Health Products (they create so much stress nothing you buy from them will help your health in the long run!)

The charge to your card for your order ends up being an authorized recurring payment in your bank statement and they have NO PHONE communication.

They have an online chat yet that does nothing to help with these recurring charges.
You have to EMAIL the company only to get help.

TOO BAD they have to engage in corrupt transactions!

Buy your supplements from your local health food store instead.

Get your local health food store to order your items or go directly to the company that makes your products.

WOW what a SCAM!

We have been encountering problems with checking out our last order. We have been buying from iHerb for the last 10 years. We do not get the help we need to fix the problem with checking out after trying for 4 consecutive days. What a hassle! They told me to ask a neighbor or a friend for help We asked iHerb to confirm the order we finally were able to place on the 4th November, but they have not bothered to reply.

Horror with shipping. They were supposed to come oct 16th I was all they home nobody came not there was any note left. After that they return bsck the shippment. I had extensive emails with customer service and they cpuld not tell me when i will get my package and why was it returned. Finally out of the blue it came 2 weeks delayed. This has made me decide to nonlonger use iherb for my orders. After so many years of good service this was a shock! Horrible customer service and shipping!

I have used them regularly over the past 3+ years to order a wide range of beauty, wellness, grocery & household items. I like that they offer a wide selection of quality products at great prices, plus a highly efficient & affordable overseas delivery service. I have not had a problem with any order so far. Please keep up the good work and great prices!

I ordered from here when I lived in the Czech republic. Upon receiving my shipment I had to pay an additional $45 in shipping and customs charges. Now in the Czech Republic medicament is not subject to customs charges and when I contacted customer service explaining this and asking about having the labeling on future orders reflect that it was in fact medicament. I received a response which would indicate they didnt even read my damn email. As it read "We label all packages Health and Beauty supplements" and "You should read about and understand the customs and tax policies in your country." Umm... Of course I understand the customs policies in my country I just explained them to you. I order from Supplements That Work now. The prices are better and they show up faster because they are located in GB.

I am a longtime iHerb fan. Plenty of products and information. Very nice website and very easy to use. Great prices. Very fast delivery. Cosmetics- do not always have all the products in stock. Great deals. Warmly recommended.

All communication with iHerb must be done through the live chat. I never had issues with iHerb before, but recently had a small setback with their shipping and packing. Original order was misrouted and never received. Seemingly UPS's fault? The replacement order arrived damaged and completely wet due to broken glass due to NO PACKING except for ONE air cell/pillow. All glass bottles were loose in the box. The 3rd shipment arrived with superb packing where each bottle was individually bubble-wrapped. I have to admit, they were very responsive with the replacement shipments. I think their customer service is good except for not having a customer phone number.

I ordered Kettle Chips at the beginning of October 2017. They sent me chips along with the other items in a very large box where all the items ordered had substantial room to move around. The chips arrived with an expiration date of 9/30/2017, almost 2 weeks out of date. I contacted them and they said they would send me a replacement. After 10 days, I receive the replacement, also with the same date of 9/30/2017. I sent them pictures the first and second time. When I sent them pictures of the replacement, they asked for pictures of the first bag's barcode and the second bag's barcode. It was like they were saying I was making it up. Really? I have been a customer of theirs since almost the first year they have been in business and they treated me like I was scamming them out of $4.65. Then they blocked me (yes blocked me) from placing a review on their site. If this order had gone through Amazon, then Amazon would have shut down their store with them. YOU NEVER SEND OUTDATED PRODUCTS. Their shipping department totally is without care to the products they ship out. I have also had items arrive broken with product all inside the box and covering the other products ordered. Then they tell me that when I need to order that same product (the one broken) that I have to contact them first before I place the order. Why? I am done with them, and as soon as I find somewhere else to order, I am closing out my account.

If you are in India avoid ordering from I herb.
I had placed an order for Rs 1,565.49, Shipping are. 1,154.72 total amount Rs. 2,720.21
Yesterday I received a call from DHL as I require to pay duty of Rs 2800. 00

As its for personal use the package should be duty free. I can understand if the duty amount is approx 25% of my order value. Its about 200% of my order value. I requested the courier company to reduce the tax amount but they reduce to help. I was forded to return the package as it was not worth paying another Rs 2800. 00 only for a few packets of pasta.

I feel you should inform your customers when they place order as the duty amount will be about Rs2800. 00

Iherb Reply... We apologize for this issue. The amount of the duties and taxes are determined by your country. The percentage they charge is based on their rules and policies.
(Order Value Rs 1565. 49, Custom duty Rs 2720. 21 incl. Rs 500.00 DHL Handling charges)

DHL can charge a handling fee for their process they do with the customs clearance process.
(Why does herb not inform us while placing our order)

We do not charge this when you place the order because it may not always apply. If there is no customs fees applied, then DHL does not charge this fee.
(DHL wishes to collect its charges so why will they try to get the goods without paying duty)

So we do not want to charge all customer this fee and then have it not applied to their order. Also it is not just a flat fee, it can vary based on the location and region the order is shipping to. This is why we advise these fees can be applied in the cart before you place the order. Unfortunately, we do not refund for customs fees as they are not paid to iHerb.
On the invoice that is presented to customs, we include the items cost, and freight as it is required. The customs agency will determined if they charge fees on just the items or if they will charge on customs as well.
Let us know if we can help further.
Crystal

The quote in Brackets are my view points on their reply)

This one star for review of iHerb is because of extra cost, my e.g. is that I ordered order where I payed shipping, but I received another bill for shipping, company who delivered the order to near store where I can pick it up.
IHerb order with shipping: 52 euro
Extra cost for shipping: 18 euro
After all, iHerb support act like that is normal. (without deeper details, but they said "sorry")
Btw. I am usual positive guy and I mean this is my first bad review, ok maybe second.
Peace!

I placed an order on September 21st. My expected delivery date was between the 26th and 27th of September. I tracked my package on the 26th and it stated it was out for delivery, never received it. So I tracked it on the 27th, it stated it had been delivered but I never got it. So I contacted iHerb (BTW, their customer service is a joke, they don't have a 1-800 number, just a 24/7 chat line) on the 28th and told them my issue, the lady told me she would UPSNext me one for the following business day. Here it is the 1st of October and when I track my package it still says "processing". I contacted them again to inquire about what was taking so long to process my order and the lady told me she would forward my question to the appropriate person and I would receive an e-mail with an explanation within 24 hours. DON'T WASTE YOUR MONEY!

I am giving one star because there was no option of 0 star. Ultimately the products will cost you three times the original value because of custom duty and the handling charges of the courier partner. I ordered from India and feeling totally cheated. I understand the custom part and was fully prepared for it but handling charges by courier company is total and utter extortion. We are paying for transport isn't handling a part of it and if not then why isn't this fixed cost reflected during checkout?