Placed my order, shipping 18-20 it gave me. Never received a tracking so i logged in my account is blocked due to "suspicious activity" i don't know why. Used virtual chat that doesn't work submitted 3 tickets no response. Spent 300$ and need my order or refund. Order # *******
I can't find a number for them and not sure if they are even legit.
I purchased California gold collagen from iherb usa... They delivered the products to wrong address and have not mailed back regarding this when I raised a query... I lost my 305 dollars... absolutely no concern for customer online orders. I have sent several emails but nil response...
Why don't you check your mails! My order number is *******! Not delivered at proper destination!
Why are you so mean with your customers? How long do you need this follow up!? It's really irritating! How many proofs do you want now!?
Dear Valued Customer,
We regret to hear of this and never want a customer to have any issues with receiving their order. We want to help but need the order number in order for us to do so. May you please provide it in an updated version of this review or by reaching out to us directly in a message here? Once received, we will gladly review everything with the goal of helping you as much as possible.
We are standing by to help and hope to hear from you soon.
I ordered 2 bottles of Life Extension Mix tablets on September 29,2023. I paid $119.74 and received nothing in return. I was also kicked out of my account. I'll never have anything to do with this company again!
Dear Valued Customer,
We apologize for this matter and have reactivated your account. Although we do our best to correctly identify security concerns to protect our customers, in this instance, we fell short. As a result, the original orders were canceled and the pending transactions were voided. You were never charged and what you originally saw was a pending payment. Please contact the bank or card issuer if you have any concerns about this transaction.
Again, we sincerely apologize for this matter and we hope you decide to give us another chance.
I've been a loyal customer for awhile now up until recently. I ship to KSA and get my products in a reasonable time frame. However, they just lowered S&H rates, which is great, until they tried to rip me off by $20. When I go to checkout they hike the product value and remove any quantity discounts or other product discounts. It's such a shame that they now price discriminate based upon destination.
I've used this company for a few years and I've always been pleased.
Their prices are lower than most, they have a low dollar amount for free shipping, and I've always had fast shipping. It took just one day with the last order.
I'm not sure why there's so many negative reviews, but I wanted to share my own experiences. I've never had a bad experience with this company.
Update: package arrived this evening, thank you.
Is this company a scam? Will I ever receive my order? My package has been waiting for courier to pick up for over a week. Customer service is useless. I will have VISA reverse the charges. Regret buying from iHerb will pay more and buy from Amazon instead.
Dear Valued Customer,
We sincerely apologize for any shipping delays and would like to assist you. May you please provide the order number in your review? Once provided we should be able to investigate further. There were some shipment and delivery delays due to weather conditions but it is unclear at the moment if your order was impacted by this. We hope to receive the order number from you soon so we can help you further.
Update:
Dear Valued Customer,
We are happy to hear that you have received your order! It sounds like it was one of the orders that may have been impacted by weather conditions. We hope you enjoy the products you have ordered and thank you for letting us know you received your package. We hope you decide to give us another chance and we wish you the best of health!
A great one stop shop for herbs and supplements.
I just wish the website had better navigation and search features.
Products seems fresh and with good expiration dates - this is very important to me!
IHerb has an enormous selection of natural products, prices are amazing and delivery is speedy. What more can one ask? I believe I've saved hundreds of dollars over the past few years by shopping with iHerb.
Order never came in. Ostensibly there was an attempted and failed delivery, but instead of trying again at a later date like normal people, their carriers will return it back to sender.
However, I'll give 2 stars as I was promptly refunded following this incident (I had to put in a request, it was not done automatically).
Dear Valued Customer,
We regret to hear of this. Some carriers, depending on the country and region, will make one attempt and then require customers to pick the order up from them. However, we would love a chance to look into this further. For us to do so, we kindly request that you please provide the order number associated with this incident. Once provided, we can promptly investigate the matter to see what occurred on the carrier's side. We hope to hear from you soon so we can show you how much we care.
Update:
Michael from Iherb who commented on my review did not do anything to assist. He said that I was refunded and that my account was unblocked. I was not refunded and my account is still blocked. My refund was approved and delivered. They didn't even refund when I messaged them with the delivery details. When Iherb blocks your account you have no way of further contacting them. Opening a dispute is the only option. I've never experienced this in my life.
I have been purchasing for 10+ years, spending thousands every year. I make many purchases every month. I just sent in my first returns. 3 of them which were approved. Iherb did not refund a single one without my intervening. After weeks of correspondence, 2 of the 3 were refunded. I had to open a dispute for the 3rd. To add insult to injury, I wake up to my account being blocked. I'm astounded at the poor customer service, especially to a loyal customer.
Dear Valued Customer,
We regret to hear of this and apologize for any inconvenience. We would love to look into this third return further, however, we are unable to do so without the order number. May you please provide that in a direct private message to us on SiteJabber? Once received, we will expedite this matter in an attempt to resolve this.
Again, we apologize for any inconvenience and are standing by to help.
I had been an iHerb customer for over 10 years. Always felt uneasy that they have no customer svc phone# nor live chat (they have live chat button, but it is NEVER active). Then in Dec 2023 I had an issue with a product I rec'd. I was emailed info about how to access a return label. I used it and then the issues began. After pkg was returned to iHerb, I heard nothing. I sent several inquiries via their online contact and email. Nothing. Finally my credit card refunded my $. I decided to close my iHerb acct. Instead, they blocked my acct for suspicious activity. Took days for them to reactivate the acct. I want to knw:what was the suspicious activity detected? This is serious but they are not responding to that. I think their customer svc is all automated. They even send emails with links to NONEXISTENT pages for additional help. About to contact the BBB.
Dear Valued Customer,
In relation to your request to have your account deleted, we have taken action and deactivated your account. Your account can no longer be accessed and no orders can be made with your account. You will no longer receive emails from iHerb to the deactivated account's email address unless it is a reply to an email that you send to us first. In that sense, deactivation is the same as deletion.
We are legally obligated to keep your records, including Personal Information, in our systems to fulfill our obligations to you as a merchant and to comply with applicable law; including taxation laws governing record-keeping requirements. We will retain it for as long as it is strictly necessary to comply with a legal obligation to which we are subject or that are strictly necessary for the establishment, exercise or defense of legal claims.
Thank you for choosing iHerb.com, we strive to provide our customers with a pleasant shopping experience and hope to serve you better in the future.
Please be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the Ups delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling UPS. The Iherb is scam, and is so terrible 😫 a real nightmare
Dear Valued Customer,
We are sorry for what you have mentioned in your review and we want to help. However, we need the order number in order to do so. May you please direct message us here on SiteJabber with the order number? Once received, we should be able to investigate further in an attempt to come to a resolution. Again, we apologize for any inconvenience and hope to hear from you soon.
Worst customer service,like Airbnb, bots and humans have merged. They do not want to refund even when failed to deliver.very strange company,without customer services outsourced to India. Presume all their FAKE reviews also written by click farm in India. Avoid disappointment..
Dear Valued Customer,
We never want anyone to have any issues while shopping with us and we want to review any previous decision made. However, we need the order number in order to do so. You may either directly message us on SiteJabber to keep your order information private or you may contact our Customer Support team.
We offer 24/7 email support with agents, live chat during the available posted hours, and our Virtual Assistant which may answer the most common questions. If needing to speak with an agent, just let the bot know you want to "talk to an agent" and you should be escalated.
We are standing by to help and hope to hear from you soon.
This company has gone downhill very fast recently. They always mess up orders and customer service does nothing to try to fix it. From delayed shipping to errors that cause the package to be stuck midway for weeks, I've seen it all. It's a sham cause they use to be decent. Now every time I want to place an order I think twice about it. Shame on them
Dear Valued Customer,
We are sorry to hear of the issues with your past orders that you have reported. Our teams work tirelessly to ensure the best shopping experience occurs for every customer. There is always room for improvement, however, and we assure you that our pursuit of excellence will not stop. If you ever need any help, please don't hesitate to contact our Customer Support team who is always standing by to help.
Bought cleansers that I have used for over 4 years
Once ordered from iherb and realised I got fake products as they look and smell different, leaving my skin a huge irritation and problems. Wanted to report somewhere but not sure where to. Hope to get a refund and punish this website
Dear Valued Customer,
We regret to hear that you didn't like the items you purchased. However, all products are sourced directly from the manufacturers themselves and we even provide contact information for the manufacturer so that customers may contact them regarding any concerns. Often times, ingredients may have changed, the processing may have changed, the packaging may have changed, etc.
We would love to take care of you since you did not like the items. However, we are unable to do so without an order number. May you please provide the order number on this review or directly message us with that information? Once received, we will gladly expedite this matter with the intent of taking care of you.
We look forward to hearing from you soon.
Had a very disappointing experience ordering liquid Calcium and getting the order where the bottles were smashed and leaked all over other products. IHerb declined the reship of the item telling that "their system doesn't allow to reship one bottle". Awful customer service.
I purchased from iHerb for the 1st time, so I can't comment on deliveries just yet. IHerb does not use a phone number and only directs me to it's automated customer service. I can't login to my account and it has been inactive for no reason. The site says accounts will become active 1 hour after a login error, but this has not happened. I've sent in an email and ticket but got no response from the company for 2 days. I don't know my order status despite subscribing to the SMS update service. There are no updates or menu options in the SMS service. There are too many restrictions just to get updates on my order!
Dear Valued Customer,
We sincerely apologize for this experience and would like to make it up to you. If you are still experiencing issues with logging in, please contact us by speaking to a live agent during the posted available hours or by selecting "Write a message" and a live agent will respond to you within a few hours. This is nothing we want customers to experience and would love to help.
We look forward to hearing from you so we can support you through this.
I placed an order with iHerb 3 weeks ago. Ones I made the payment they sent me a confirmation email BUT 2 days later I got an email saying my order was cancelled and I haven't received my money back. I've tried emailing the company and they still haven't refunded my money. I never had an experience like this and I'm very frustrated as they literally won't return any of my emails or calls. Don't trust this company they will take your money and you won't be able to get it back.
Dear Valued Customer,
We are sorry to hear of this and want to help. Typically, when this occurs, it is due to failure to verify the payment method after being asked to do so. We want to help you further but, in order for us to do so, we need the order number to reference. May you please provide that in an update of this review or direct message us on SiteJabber? Again, we are sorry for the frustration this must have caused and are standing by to help.
IHerb used to be a good service that I liked to use in the past. They have gone to $#*! unfortunately. The order flow is broken in multiple places, and if you're lucky enough to get an order through, it's delayed by several weeks. AVOID.
Dear Valued Customer,
We are sorry to hear of the negative experience you have reported. What issue was occurring specifically for your address? We have times working on improving every aspect of the shopping experience and we will expedite any issue you make clear to us for them to resolve. Also, what is the order number? We are not currently experiencing any major delays. Customers in Kazakhstan are having issues and, in some countries like the Ukraine, COVID protocols and government restrictions have caused slight delays. We hope to hear back from you with the order number so we can look into any issue further.
Terrible service if there is a problem. Iherb are fine if no problem.
I am having my second problem in 2 weeks, they never resolved the first one,( somehow that got resolved with someone not from iherb as an aside). Now, I am going through the same nightmare, back and forth day by day with their advisors wasting my time as they DO NOTHING, and do not pass you to technical and attempt to resolve the problem. Iherb always used to get lots of bad reviews for customer service, I now strongly suspect they have bought in some false "good reviews" that unfortunately is becoming common practise.
Dear Valued Customer,
We love supporting our customers and want to do the same for you. First, we apologize for any technical issues as you mentioned you may have encountered above. We have likely patched the technical issue by now as we work around the clock to resolve and prevent these instances from occurring. If it is an issue with an order you placed, we may expedite this by having you provide the order number in your review. We also never pay anyone to leave a good review of us as this is unethical and sites look out for any reviews which are not organic. They use state of the art software to prevent this as well as consumer reporting.
Should you decide to provide us with any further information or an order number in an update to your review, we look forward to assisting you.
Overview
iHerb has a rating of 1.3 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 517th among Vitamins & Supplements sites.
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Dear Valued Customer,
We are sorry for this and want to help. May you please message us directly through this site with your order number so we may investigate further? We are standing by to help and hope to hear from you soon.