iHerb

I placed an order with iHerb 3 weeks ago. Ones I made the payment they sent me a confirmation email BUT 2 days later I got an email saying my order was cancelled and I haven't received my money back. I've tried emailing the company and they still haven't refunded my money. I never had an experience like this and I'm very frustrated as they literally won't return any of my emails or calls. Don't trust this company they will take your money and you won't be able to get it back.

IHerb used to be a good service that I liked to use in the past. They have gone to $#*! unfortunately. The order flow is broken in multiple places, and if you're lucky enough to get an order through, it's delayed by several weeks. AVOID.

Terrible service if there is a problem. Iherb are fine if no problem.
I am having my second problem in 2 weeks, they never resolved the first one,( somehow that got resolved with someone not from iherb as an aside). Now, I am going through the same nightmare, back and forth day by day with their advisors wasting my time as they DO NOTHING, and do not pass you to technical and attempt to resolve the problem. Iherb always used to get lots of bad reviews for customer service, I now strongly suspect they have bought in some false "good reviews" that unfortunately is becoming common practise.

I received the wrong product ( collagen power) Tried 3 xs emailing with pictures. All I receive back are repeated emails for the same request. I am now going to call my credit card Co and dispute the charge for not receiving the correct item.

Dear iHerb team, I have been a returning customer for quite a while, but I was disappointed about the service I received today. I ordered food item which arrived quickly. When I opened the bag, the food inside was hard & stale. I contacted customer support, but still no response. I lost hope, and had to throw all that food out. I was quite shocked when I found stores sell the same products, but cheaper and with better quality. I am sorry, iHerb, but I will not be shopping here again.(The image shown does NOT belong to me, but my chips looked very similar.)

On May 18,2022, I received my order of 2 cans of baby formula. Both cans had an expiration date of Feb 2022. This company is taking advantage of desperate parents, during the formula shortage. SHAME ON THEM! They have no customer service department, nor a chat service with a live person. The chat room is a robotic system, with robotic generated questions and answers. DO NOT order from this company. You will have to dispute the charge with your credit card company... read the reviews on the Better Business Bureau!

My order was marked delivered but I never received it. You cannot contact them by phone. Their customer service is through an automated chat, and then you have the option to chat with a live agent. Agent told me my order was delivered by my garage door or side door which I have neither. She processed a refund, hopefully I'll receive that. When I placed my order I went by the iherb website reviews, but today I googled the company reviews and were negative stating that the company has gone downhill. I should've done that before.

I purchased some vitamins and skin care product from this app, the application never asked me about name or anything except address and paying method. After my items arrived I came to know that I can't really get them as they are under my company with was mentioned in the address. My company has to do clearance but need a lot of documents and ministry permission so they refused. Now only I came to know that I should create profile in this app and they automatically maybe put my name from my profile. Overall I am very disappointed with the app. I can't get my items

I have been buying from iHerb for years but no long. Twice now I have submitted honest reviews and they have been rejected. Obviously this same issue is happening for other customers so their review system cannot be trusted.

During Iherb's 26 % discount offer, two members of my family from different iherb account ordered supplements for kids amounting between $450-500(after discounts). After 15 days of order confirmation they suddenly blocked our account & rejected the order. This is just unacceptable. Their customer care is almost non-existent & pathetic, they take so many days to reply by email. This is just so frustrating to expect such service from this company. They should not provide such discounts & later block/reject the order. Shame on them to provide this kind of service.

I see there are dozens of people who buy from iHerb in the UK and get stung for £20.00+ by the carrier. They do not make this clear and say if you want a refund you will pay 2 lots of fees which is about the total order value.
Jane Messenger

I would have no complaints except I was slapped with a £21 customs duty just for ordering some protein powder! When you add this to the price its cheaper to buy on amazon! These hidden charges and the actual price you will be paying should be made crystal clear on their website. I see many people are complaining online about the same thing but it seems i herb are NOT listening to their customers feedback!? For this reason id say leave them alone If they cant respect customers outrage and misleading advertising of product pricing.

I wanted to buy four 10 ounce jars of jelly from them. When I went to check out, it said they could not be send with the free shipping option because the package would weigh TEN POUNDS. I tried dealing with customer service via chat--even got a live person to chat. But all that person could do was show me what I'd already seen... 10 pounds. While I was waiting for a supervisor to help, I looked at the reviews here. So GLAD I did... my gut feeling was confirmed by all the reviews saying how unreliable this company is. I should have known that a site that doesn't offer a phone number would be sketchy. Now I think I was "chatting" with some poor person in a third world country being paid pennies. Terrible!

The website is a joke. It randomly deletes carts. Staff takes no responsibility for it. I just spent 2+ hours adding 300 dollars worth of items into my cart. Then it disappeared. I was logged in the whole time, and at one point began to see random popup errors, telling me to contact admin if that happens. As if iherb.com ever hired an admin, or knows what an admin is. If you use this crappy website, keep making screenshots every 5 minutes, or write down your products in pencil like you did in 1990. Horrible, frustrating, junky website. Large selection of products. Negative reviews are deleted 90% of the time (by their staff). None of my positive reviews were ever deleted by their staff, so take reviews with a grain of salt. There is a lot more junk on iherb.com than the reviews would suggest.