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IHeartDogs

How would you rate IHeartDogs?
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Massachusetts
3 reviews
15 helpful votes
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Perfect Gifts!
August 4, 2020

This is my go-to place when a loved one of mine has lost their dog. My dogs mean the world to me and I have many close friends that feel the same way. I have used iheartdogs twice now and both friends were blown away by receiving a surprise gift after the loss of their best friend. Plus, iheartdogs give back to shelter animals. I highly recommend sending anyone who loses a pet a gift from this site. It ships fast, it's high quality materials and it helps the owners have something to remember their pets by.

Date of experience: August 4, 2020
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Beth ~ Thank you so much for your kind words and generous support of the shelter dogs! We are glad you're happy with your purchases and that your friends were impressed as well. If you do need assistance in the future, please send us an Email at orders@iheartdogs.com. Thanks again for your feedback!

New York
1 review
0 helpful votes
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Used many times and am very happy
October 13, 2022

I have purchased from them many many times and am very happy. I love that they are helping shelter dogs. I have gotten many free items from them over the past few months when they have offered them. I had one issue with not receiving an order in a timely manner and the customer service was great! It was through email and did take a few days but I understand what's it like to work in a busy business and to have entitled impatient people breathing down your neck all the time over every single tiny little inconvenience, so I don't treat others like that. Most people in this world are just impossible to please and run straight to the internet to write bad reviews over the stupidest things. They took care of my issue very well, not only did the refund me but they also still shipped my order out, plus sent it out again so i got double the products for free! I look for their emails every day to see what is being offered and check out their site all the time. I just love it!

Date of experience: October 12, 2022
IHeartDogs R. IHeartDogs Rep
over a year old

Thank you for your review and support Brittney!

Canada
1 review
2 helpful votes
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I ordered cbd treats for my Yorkie over three months ago, still haven't received them, apparently UPS has them somewhere? I would just like to cancel this order and be reimbursed my $100. I will never order from you guys again!

Date of experience: September 4, 2023
Texas
2 reviews
6 helpful votes
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I ordered some items from this website. Received the wrong item. Reached out to them via email and followed their process to request a replacement of my wrong item. It has been many days and I have received 0 response. Emailing them is the only way to get to them... no phone number to call. I am very disappointed in their service.

Date of experience: December 8, 2021
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Yvonne, we apologize for the delayed response. We are currently experiencing a much higher than normal volume of support requests and we are working as quickly (and thoroughly) as possible to make sure everyone's questions/concerns are addressed in a timely manner. Normally, we respond to inquiries within 24 business hours of receiving them. We appreciate your patience! If you have not yet received a response please email us at orders@iheartdogs.com again and we will make sure you get taken care of. Thanks!

Pennsylvania
1 review
2 helpful votes
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Purchased a personalized t-shirt that ended up being sized very differently than the size chart and lacking in quality IMO. I emailed customer service, not to request a return, because it's personalized and because this company claims to donate to shelters so I don't want to rescind the donation my purchase supposedly made. I just wanted to leave a review of my purchase. Never heard back from them. I question all the positive reviews of this item, as well as the overall credibility of this company and would not recommend them or purchase from them again. I prefer my donations to be directly made anyway.

Date of experience: July 2, 2021
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Valerie! I'm very sorry to hear that you had trouble getting in contact with us. We are happy to research this issue and make sure that it gets resolved. Since I cannot see your full name here to locate your order, please email us at orders@iheartdogs.com again and we will make sure you get taken care of. Thanks!

California
1 review
0 helpful votes
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I requested to review how much they donate but they directed me towards their charity partner.

This leads me to believe that if you make a "100%" donation, they're doing some funky stuff in between your donation and getting it to their charity partner.

Date of experience: February 13, 2024
Massachusetts
3 reviews
4 helpful votes
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Total Incompetence
September 6, 2019

I ordered a simple $5 decal in early August. I was notified that it shipped August 15. I contacted several times, only to be told that there was no tracking available and it was only considered lost after 14 days. In early September, I gave up and cancelled. They had no explanation.

I ordered from Chewy.com and received an intact order in 2 days.

I want to support this charity-based business but they make it impossible to do so.

Just send a donation to the ASPCA. It's less frustrating.

Date of experience: September 6, 2019
IHeartDogs R. IHeartDogs Rep
over a year old

We are so sorry you had a bad shopping experience! We value you as our customer and encourage you to contact our support team at orders@iheartdogs.com - we will make it right! :)

West Virginia
1 review
12 helpful votes
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This is not really a review, it it a woke up for people that writes bad reviews.
Don't know where to post I so I hope somebody will read it.
This site is to HELP pets, yes you get products for it but why don't you donate directly and solely for the solely purpose of helping? I purchase things as a reminder off all help needed. These animals deserve a life better than being in a square cage or maltreated y prior owners. Let's help them, IDog does so much for them, let's keep the cause. Second Chance Movement, dogs are moved from overcrowded kill shelters to places were dogs are wanted and needed. Buy decals stickers magnets and share them by passing the word to more people. Many more could help and more $$$$$ could be donated. LET'S DO THIS! I'm why don't you?. Elisabet

Date of experience: December 23, 2019
IHeartDogs R. IHeartDogs Rep
over a year old

Thank you, Elisabet, for your kind words of support! :)

Illinois
1 review
0 helpful votes
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I ordered my package a few days ago and I just find it so odd. I never got a confirmation email or a package number. My mom spent over $100 on your website and she never got a confirmation email either.

Date of experience: April 4, 2024
New Jersey
1 review
3 helpful votes
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Ordering merchandise
December 3, 2020

Ordering merchandise on your site is HORRIBLE! I try over and over again and no success! SO Frustrating! I click live view, then site won't let me advance to pay. I don't click Live view and all the other ordering attempts show up and price is like $120. No place to correct order amount.

Date of experience: December 3, 2020
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Maureen! I am sorry to hear you are having trouble placing your order! We would be happy to help :) Please email us at orders@iheartdogs.com.

Idaho
1 review
9 helpful votes
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Great Wristbands
April 12, 2020

I purchased the military camo and stars & stripes wristbands (one each) and am extremely happy with them both. The order arrived in a timely manner and my subsequent question about them being waterproof was quickly answered in detail. I very much appreciate the cause of matching veterans with PTSD to shelter dogs and appreciate the opportunity to support both the veterans and the dogs. Keep up the good work and I hope to again support you with another purchase soon!
Vic D.

Date of experience: April 11, 2020
IHeartDogs R. IHeartDogs Rep
over a year old

Thank you, Victor, for your feedback and for your support! We're so glad to know you're happy with your purchase. :)

Texas
1 review
2 helpful votes
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Joint Supplements DO NOT WORK!
September 29, 2022

I switched from another well known joint supplement that my dog was doing very well on. The I heart dog supplements have a very strong odor that fills my cabinet. My other dogs won't eat it. Since my dog has been on I heart dogs supplement, she has become much less able to climb 4 stairs to come inside. I feel there are many websites that milk your money with NO REGARD FOR THE ACTUAL ANIMAL! Beware, do your homework. I'm going back to the original supplement that actually helped my dog. I feel bad for my girl that I switched in the first place!

Date of experience: September 29, 2022
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Terese, thank you for your review! I am so sorry to hear that the supplement did not work out for you! We have seen many doggos find support and relief with our Hip and Joint supplements and we ensure that only the best ingredients are included in all of our supplements. We care very deeply about the pets we are supporting with our supplements, just as we care for the pets we donate to with every purchase. It is our mission to help pets live the best life they can! Every doggo is different and every dog's condition is different. You certainly should not be seeing a worsening of her condition in connection to the supplements. We would love to chat with you more about your specific situation and your doggo's condition. It may be that she needs additional support beyond supplements to help with her joints. Please reach out to us at orders@iheartdogs.com so that we can discuss further and provide a resolution for you! Thank you!

Illinois
1 review
5 helpful votes
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Don't get scammed
December 20, 2021

Who doesn't want to help people that are helping dogs? That's the trap! This company may care about dogs but they certainly don't care about humans. They lead you to believe you are helping to feed dogs, but it's at the expense of your happiness. Don't ever expect to speak with someone at this company. They are set up to only respond via email AND they give themselves several days to respond, not hours…precious time that could help you as a consumer to be better informed on your purchasing decisions and lead times. They will bait you into purchasing items that are not even available…tying up your money and stealing your time. They are based on greed alone, don't be fooled by their crafty website as it simply a front. I was told my order shipped, when it arrived, 1 of 5 items that were paid for were included. 13 days later after several emails to find my order, they finally tell me the items ordered were never available to begin with even though their website clearly advertised the opposite. Now I'm waiting on getting money back and only days to find replacement Christmas gifts.

Date of experience: December 20, 2021
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Trevor! We are sorry to hear that you had a frustrating experience! We typically answer all inquires within 24 business hours! Due to the recent backups at the ports, our team is receiving a much much higher than normal volume of customer support requests! We have been working as quickly as possible to answer everyone! Our apologies for the delay!
We understand your concerns regarding the donations. Finding a nonprofit you can trust is something every donor should spend time doing. Our charity partners at GreaterGood.org have a Platinum rating from charity watchdog GuideStar.org. Please reach out to us with any further questions or concerns with the donations being made with every purchase! We are always happy to provide you with more information regarding the trustworthiness of our charity partners.
I am so sorry to hear that you did not receive all of the items you ordered due to stock issues! To explain how this happened, our system automatically updates to remove products from our online store when stock is low. On occasion, we may receive multiple orders just before this happens. As a result, when we pick your order we discover this stock is no longer in our warehouse! Whenever this occurs, our customers are fully refunded for the out-of-stock item and for the shipping and handling fees. If you have any questions regarding your refund please reach out to us at orders@iheartdogs.com. Thank you!

Illinois
1 review
9 helpful votes
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I ordered a key necklace today in memory of my best friend dog (Gypsy) who passed away about 6 months ago after 13 years of companionship. Whenever I wear this, it will remind me of her and the other animals out there. May they all be blessed and find love in their short lives.

Date of experience: July 28, 2018
IHeartDogs R. IHeartDogs Rep
over a year old

Rodel, we are so very sorry to hear about the loss of your beloved Gypsy and we thank you for your kind feedback - we're so glad you purchased the key necklace as a way to remember your best friend by.

Arizona
1 review
15 helpful votes
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Poor Quality
May 19, 2017

While I am a fan of all things "dog", and the interesting products offered by this site.The low quality of their shirts is something you would expect from China. The shirt I ordered for my daughter was stiff, scratchy and smaller than expected. The printed message on the shirt looked faded and not crisp lettering. I don't want my money back because it allegedly goes to a good cause, but I won't order anything from this site in the future.

Date of experience: May 19, 2017
IHeartDogs R. IHeartDogs Rep
over a year old

Paula: I'm very sorry to hear about the condition of your shirt. If you could please reach out to our customer service department, they can assist you with a replacement that is better print quality and larger size. You can reach them at orders@iheartdogs.com - thank you!

Pennsylvania
1 review
12 helpful votes
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I ordered a T-shirt in a size medium. I was told 10-14 business days. It got here in 6. The shirt itself is adorable and fits perfectly. It seems like decent quality but I haven't worn it enough to tell if it will wear down quickly. I did email them back to show them a picture of my pup, since their initial email says they would love that. They responded that day to say thank you and were very polite in general. I would definitely order from them again.

Date of experience: May 16, 2017
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Jen: We appreciate your order and support. We are happy to hear that you are pleased with your shirt :) We also love seeing pics of our customers' fur kids!

Oregon
1 review
19 helpful votes
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First time order took forever to arrive so I give them another chance thinking it's a fluke. Can't check or ask status of items until after 14 days Just to find out it was never processed. Waited again another problem don't have the color I ordered. Finally ships you would think after waiting a month they would have the decency to ship it a little faster. Nope still waiting. You know the saying once bitten twice shy never again.

Date of experience: January 30, 2018
IHeartDogs R. IHeartDogs Rep
over a year old

Hi Michelle! Sorry you had a couple of not-so-perfect experiences - we want our customers to be 100% satisfied, every time. We'd love to make it up to you! Please email our Customer Support team at orders@iheartdogs.com - they'll sort you out ;)

Texas
7 reviews
21 helpful votes
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LOVE this site
September 22, 2017

I heart dogs has really fun and cool t-shirts and other stuff related to dogs. They also send e-mail alerts on any relevant news like pet food recalls and very touching stories. Everything they sell results in a donation to a dog related charity. The products are not overpriced and good quality. One of my favorite places on browse.

Date of experience: September 22, 2017
IHeartDogs R. IHeartDogs Rep
over a year old

Andrea, thank you so much for your wonderful review! :)

Alabama
10 reviews
17 helpful votes
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Great
August 21, 2017

Good source of information for anything dog. Weather it is training, cleaning, caring for, feeding, tips on cleaning urine from carpets and hardwood floors, more recommendations than you can count. Stop by and visit you will be happy.

Date of experience: August 21, 2017
IHeartDogs R. IHeartDogs Rep
over a year old

Thanks so much for the positive comments Deborah!

Kentucky
2 reviews
7 helpful votes
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Awesome site!
October 28, 2017

I have purchased many things from this site and everything has been very nice, good quality. The one time I had an issue they replaced the item and apologized! One of my go to sites for gifts for dog lovers.

Date of experience: October 27, 2017
IHeartDogs R. IHeartDogs Rep
over a year old

We are so glad to hear that Michelle! We appreciate you!

Overview

IHeartDogs has a rating of 3.4 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. IHeartDogs ranks 23rd among Dogs sites.

service
10
value
11
shipping
10
returns
7
quality
10