• IHeartDogs

IHeartDogs

Overview

IHeartDogs has a rating of 3.84 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. IHeartDogs ranks 20th among Dogs sites.

  • Service
    9
  • Value
    10
  • Shipping
    9
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
6
See all photos

What reviewers want you to know

Positive highlights

  • With each purchase you make you help feed several shelter dogs.

Critical highlights

  • Can't check or ask status of items until after 14 days Just to find out it was never processed.
  • The gift arrived 2 days prior and they had labeled it correctly but send me a completely wrong item.
How would you rate IHeartDogs?
Top Positive Review

“Used many times and am very happy”

Brittney G.
10/13/22

I have purchased from them many many times and am very happy. I love that they are helping shelter dogs. I have gotten many free items from them over the past few months when they have offered them. I had one issue with not receiving an order in a timely manner and the customer service was great! It was through email and did take a few days but I understand what's it like to work in a busy business and to have entitled impatient people breathing down your neck all the time over every single tiny little inconvenience, so I don't treat others like that. Most people in this world are just impossible to please and run straight to the internet to write bad reviews over the stupidest things. They took care of my issue very well, not only did the refund me but they also still shipped my order out, plus sent it out again so i got double the products for free! I look for their emails every day to see what is being offered and check out their site all the time. I just love it!

Top Critical Review

“Ordered cbd treats for my dog over 3 months ago, still haven't received them”

Elm S.
9/4/23

I ordered cbd treats for my Yorkie over three months ago, still haven't received them, apparently UPS has them somewhere? I would just like to cancel this order and be reimbursed my $100. I will never order from you guys again!

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

14 days (3) 2 days (3) shelter dogs (3)
Thumbnail of user brittneyg72
1 review
0 helpful votes
October 13th, 2022
Verified purchase

I have purchased from them many many times and am very happy. I love that they are helping shelter dogs. I have gotten many free items from them over the past few months when they have offered them. I had one issue with not receiving an order in a timely manner and the customer service was great! It was through email and did take a few days but I understand what's it like to work in a busy business and to have entitled impatient people breathing down your neck all the time over every single tiny little inconvenience, so I don't treat others like that. Most people in this world are just impossible to please and run straight to the internet to write bad reviews over the stupidest things. They took care of my issue very well, not only did the refund me but they also still shipped my order out, plus sent it out again so i got double the products for free! I look for their emails every day to see what is being offered and check out their site all the time. I just love it!

Tip for consumers:
Sign up for their emails to get free or discounted items! They also have really good stories about animals too in the emails. If you're an animal lover like me, you'll love it!

Products used:
Shirts, dog toys, ornaments, allergy treats, yard flag, car stickers, paw print maker and more!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Thank you for your review and support Brittney!

Thumbnail of user bethp43
3 reviews
15 helpful votes
August 4th, 2020

This is my go-to place when a loved one of mine has lost their dog. My dogs mean the world to me and I have many close friends that feel the same way. I have used iheartdogs twice now and both friends were blown away by receiving a surprise gift after the loss of their best friend. Plus, iheartdogs give back to shelter animals. I highly recommend sending anyone who loses a pet a gift from this site. It ships fast, it's high quality materials and it helps the owners have something to remember their pets by.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Beth ~ Thank you so much for your kind words and generous support of the shelter dogs! We are glad you're happy with your purchases and that your friends were impressed as well. If you do need assistance in the future, please send us an Email at orders@iheartdogs.com. Thanks again for your feedback!

Thumbnail of user leslied306
1 review
0 helpful votes
February 12th, 2021

I love Iheartdogs! I donated towards the Fund a Senior Dog Hospice and love that they are doing such a generous thing for homeless senior dogs

Products used:
Made a donation to the hospice house

Service
Value
Quality
Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

We appreciate your donation!

Thumbnail of user sashal79
1 review
0 helpful votes
February 13th, 2024

I requested to review how much they donate but they directed me towards their charity partner.

This leads me to believe that if you make a "100%" donation, they're doing some funky stuff in between your donation and getting it to their charity partner.

Tip for consumers:
The business doesn’t seem trustworthy!

Products used:
CBD BACON soft chews - they’re more like cbd vinegar chews, which made my dog extremely sick.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elms1
1 review
1 helpful vote
September 4th, 2023
Verified purchase

I ordered cbd treats for my Yorkie over three months ago, still haven't received them, apparently UPS has them somewhere? I would just like to cancel this order and be reimbursed my $100. I will never order from you guys again!

Service
Value
Shipping
Thumbnail of user trevorc171
1 review
4 helpful votes
December 20th, 2021

Who doesn't want to help people that are helping dogs? That's the trap! This company may care about dogs but they certainly don't care about humans. They lead you to believe you are helping to feed dogs, but it's at the expense of your happiness. Don't ever expect to speak with someone at this company. They are set up to only respond via email AND they give themselves several days to respond, not hours…precious time that could help you as a consumer to be better informed on your purchasing decisions and lead times. They will bait you into purchasing items that are not even available…tying up your money and stealing your time. They are based on greed alone, don't be fooled by their crafty website as it simply a front. I was told my order shipped, when it arrived, 1 of 5 items that were paid for were included. 13 days later after several emails to find my order, they finally tell me the items ordered were never available to begin with even though their website clearly advertised the opposite. Now I'm waiting on getting money back and only days to find replacement Christmas gifts.

Tip for consumers:
Don’t be fooled. They may claim to be helping dogs but they are not helping humans.

Products used:
Lantern

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Trevor! We are sorry to hear that you had a frustrating experience! We typically answer all inquires within 24 business hours! Due to the recent backups at the ports, our team is receiving a much much higher than normal volume of customer support requests! We have been working as quickly as possible to answer everyone! Our apologies for the delay!
We understand your concerns regarding the donations. Finding a nonprofit you can trust is something every donor should spend time doing. Our charity partners at GreaterGood.org have a Platinum rating from charity watchdog GuideStar.org. Please reach out to us with any further questions or concerns with the donations being made with every purchase! We are always happy to provide you with more information regarding the trustworthiness of our charity partners.
I am so sorry to hear that you did not receive all of the items you ordered due to stock issues! To explain how this happened, our system automatically updates to remove products from our online store when stock is low. On occasion, we may receive multiple orders just before this happens. As a result, when we pick your order we discover this stock is no longer in our warehouse! Whenever this occurs, our customers are fully refunded for the out-of-stock item and for the shipping and handling fees. If you have any questions regarding your refund please reach out to us at orders@iheartdogs.com. Thank you!

Thumbnail of user tamarac19
28 reviews
54 helpful votes
October 25th, 2017

Get some unique items while donating to a great cause. The articles are useful and informative and lots of happy ending stories about rescue dogs

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Thank you for the positive review Tamara!

Thumbnail of user victord130
1 review
9 helpful votes
April 12th, 2020

I purchased the military camo and stars & stripes wristbands (one each) and am extremely happy with them both. The order arrived in a timely manner and my subsequent question about them being waterproof was quickly answered in detail. I very much appreciate the cause of matching veterans with PTSD to shelter dogs and appreciate the opportunity to support both the veterans and the dogs. Keep up the good work and I hope to again support you with another purchase soon!
Vic D.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Thank you, Victor, for your feedback and for your support! We're so glad to know you're happy with your purchase. :)

Thumbnail of user tereseb24
1 review
1 helpful vote
September 29th, 2022
Verified purchase

I switched from another well known joint supplement that my dog was doing very well on. The I heart dog supplements have a very strong odor that fills my cabinet. My other dogs won't eat it. Since my dog has been on I heart dogs supplement, she has become much less able to climb 4 stairs to come inside. I feel there are many websites that milk your money with NO REGARD FOR THE ACTUAL ANIMAL! Beware, do your homework. I'm going back to the original supplement that actually helped my dog. I feel bad for my girl that I switched in the first place!

Service
Value
Shipping
Quality
Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Terese, thank you for your review! I am so sorry to hear that the supplement did not work out for you! We have seen many doggos find support and relief with our Hip and Joint supplements and we ensure that only the best ingredients are included in all of our supplements. We care very deeply about the pets we are supporting with our supplements, just as we care for the pets we donate to with every purchase. It is our mission to help pets live the best life they can! Every doggo is different and every dog's condition is different. You certainly should not be seeing a worsening of her condition in connection to the supplements. We would love to chat with you more about your specific situation and your doggo's condition. It may be that she needs additional support beyond supplements to help with her joints. Please reach out to us at orders@iheartdogs.com so that we can discuss further and provide a resolution for you! Thank you!

Thumbnail of user kellyc673
1 review
12 helpful votes
August 22nd, 2020

I ordered this blanket for my lab and she loves it! It came in the mail so fast and a free one was donated to a shelter dog!

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Kelly! Thank you for sharing the photos of your beautiful girl getting cozy on her new blanket :) We are so happy to see she is loving it.

Thumbnail of user yvonned28
2 reviews
6 helpful votes
December 8th, 2021

I ordered some items from this website. Received the wrong item. Reached out to them via email and followed their process to request a replacement of my wrong item. It has been many days and I have received 0 response. Emailing them is the only way to get to them... no phone number to call. I am very disappointed in their service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Yvonne, we apologize for the delayed response. We are currently experiencing a much higher than normal volume of support requests and we are working as quickly (and thoroughly) as possible to make sure everyone's questions/concerns are addressed in a timely manner. Normally, we respond to inquiries within 24 business hours of receiving them. We appreciate your patience! If you have not yet received a response please email us at orders@iheartdogs.com again and we will make sure you get taken care of. Thanks!

Thumbnail of user valerieh447
1 review
2 helpful votes
July 2nd, 2021

Purchased a personalized t-shirt that ended up being sized very differently than the size chart and lacking in quality IMO. I emailed customer service, not to request a return, because it's personalized and because this company claims to donate to shelters so I don't want to rescind the donation my purchase supposedly made. I just wanted to leave a review of my purchase. Never heard back from them. I question all the positive reviews of this item, as well as the overall credibility of this company and would not recommend them or purchase from them again. I prefer my donations to be directly made anyway.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Valerie! I'm very sorry to hear that you had trouble getting in contact with us. We are happy to research this issue and make sure that it gets resolved. Since I cannot see your full name here to locate your order, please email us at orders@iheartdogs.com again and we will make sure you get taken care of. Thanks!

Thumbnail of user twanag
1 review
1 helpful vote
April 13th, 2020

I purchased the wine tumbler "ruff day" a while back & I love it. I use it everyday for my coffee. I just purchased 4 more, all different sayings to help feed sheltered dogs & puppies.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Twana ~ Thank you for your feedback about the tumbler. We're so glad you're satisfied with your purchase! If you need assistance with your new order, please let us know by writing to us at orders@iHeartDogs.com. Thank you for your support of the shelter dogs!

Thumbnail of user marlenel118
1 review
0 helpful votes
July 21st, 2021

Waiting for my $22.72 refund for 2 very thin "You had me at Woof" kitchen towels. Said my account would credited 3 to 5 business days. Still waiting!

Products used:
Kitchen towels

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Marlene! We're sorry to hear that you weren't happy with your purchase. I researched this issue and found that the issue has been resolved. You were refunded and issued a store credit on us due to the initial delay. If you have any additional questions or concerns, please reach out to us directly :)

Thumbnail of user juliak200
1 review
1 helpful vote
December 8th, 2020

I purchased the white memorial bracelet for a friend. She was so happy that many shelter animals were fed in honor of her dog. She loved the bracelet.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

We are so happy to hear that she loved the bracelet. We hope it helps bring her some comfort during a difficult time.

Thumbnail of user kendrak92
1 review
0 helpful votes
February 10th, 2022

I purchased a thank you for being a friend cat Tshirt, I washed it in cool water and delicate cycle, did not put in dryer & the logo on the shirt got all melted together, it's was a cute shirt and I was disappointed so I ordered the dog one and the same thing happened

Value
Shipping
Quality
Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Kendra,
We are so sorry to hear that this happened! We strive for excellence in all aspects of customer experience and you should have received better quality items. Please reach out to our team at orders@iheartdogs.com for a full refund or replacement! It is our goal to make returns easy and hassle-free for our customers! Additionally, our refunds and replacements do not take away from the donations made with your order. That is part of our iHeart Promise to you and to the shelter pets. We look forward to hearing from you soon.

Thumbnail of user jenr39
1 review
12 helpful votes
May 17th, 2017

I ordered a T-shirt in a size medium. I was told 10-14 business days. It got here in 6. The shirt itself is adorable and fits perfectly. It seems like decent quality but I haven't worn it enough to tell if it will wear down quickly. I did email them back to show them a picture of my pup, since their initial email says they would love that. They responded that day to say thank you and were very polite in general. I would definitely order from them again.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Jen: We appreciate your order and support. We are happy to hear that you are pleased with your shirt :) We also love seeing pics of our customers' fur kids!

Thumbnail of user rodeld
1 review
9 helpful votes
July 29th, 2018

I ordered a key necklace today in memory of my best friend dog (Gypsy) who passed away about 6 months ago after 13 years of companionship. Whenever I wear this, it will remind me of her and the other animals out there. May they all be blessed and find love in their short lives.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Rodel, we are so very sorry to hear about the loss of your beloved Gypsy and we thank you for your kind feedback - we're so glad you purchased the key necklace as a way to remember your best friend by.

Thumbnail of user suzannes316
3 reviews
4 helpful votes
September 6th, 2019

I ordered a simple $5 decal in early August. I was notified that it shipped August 15. I contacted several times, only to be told that there was no tracking available and it was only considered lost after 14 days. In early September, I gave up and cancelled. They had no explanation.

I ordered from Chewy.com and received an intact order in 2 days.

I want to support this charity-based business but they make it impossible to do so.

Just send a donation to the ASPCA. It's less frustrating.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

We are so sorry you had a bad shopping experience! We value you as our customer and encourage you to contact our support team at orders@iheartdogs.com - we will make it right! :)

Thumbnail of user andreag78
7 reviews
21 helpful votes
September 22nd, 2017

I heart dogs has really fun and cool t-shirts and other stuff related to dogs. They also send e-mail alerts on any relevant news like pet food recalls and very touching stories. Everything they sell results in a donation to a dog related charity. The products are not overpriced and good quality. One of my favorite places on browse.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Andrea, thank you so much for your wonderful review! :)

Thumbnail of user maureenw119
1 review
3 helpful votes
December 3rd, 2020

Ordering merchandise on your site is HORRIBLE! I try over and over again and no success! SO Frustrating! I click live view, then site won't let me advance to pay. I don't click Live view and all the other ordering attempts show up and price is like $120. No place to correct order amount.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Maureen! I am sorry to hear you are having trouble placing your order! We would be happy to help :) Please email us at orders@iheartdogs.com.

Thumbnail of user joanneo22
2 reviews
23 helpful votes
January 30th, 2018

As a first time buyer I was extremely disappointed with the bracelet I bought. It was ridiculously big (I am average size - not petite) and one of the charms, a heart, was all discolored. I contacted the company about returning and to inquire about a return label which I learned they don't provide. But most frustrating was that there is no phone number and I had to email them 6 times to get a straight answer, While they refunded me for the item + $4.99 for shipping to me, I still had to buy a padded envelope, stand in line at the PO, and pay for return shipping for a defective item. Shipping back to them (even with the added amount of proof of receipt) was $3.50 - so they are over-charging for shipping. This whole experience cost me time, money, and aggravation, so never again.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Joanne! I'm sorry to hear you experienced frustration regarding your return. It seems like there was some miscommunication - we never ask customers to return a damaged or defective item! It looks like you were advised by our Customer Success Agent to keep or donate the bracelet and you've received a full refund including shipping. We'd love to offer a voucher for use on your next order because of the misunderstanding - someone will reach out to you shortly :)

Thumbnail of user elisabetm4
1 review
12 helpful votes
December 25th, 2019

This is not really a review, it it a woke up for people that writes bad reviews.
Don't know where to post I so I hope somebody will read it.
This site is to HELP pets, yes you get products for it but why don't you donate directly and solely for the solely purpose of helping? I purchase things as a reminder off all help needed. These animals deserve a life better than being in a square cage or maltreated y prior owners. Let's help them, IDog does so much for them, let's keep the cause. Second Chance Movement, dogs are moved from overcrowded kill shelters to places were dogs are wanted and needed. Buy decals stickers magnets and share them by passing the word to more people. Many more could help and more $$$$$ could be donated. LET'S DO THIS! I'm why don't you?. Elisabet

Tip for consumers:
This is a legit company that helps in many ways to animals out there. I don’t work nor I’m affiliate for/with them. Is the only way I help since I cannot have all of the pets in my house. One day will is my dream .Found others but I❤️Dogs is the beginning.

Products used:
Second Chance Movement stickers (awesome stickers wings like angels)
I❤️Dogs stickers
Bracelets
Blankets
Toys
T-shirts
Hoody
Plain donation

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Thank you, Elisabet, for your kind words of support! :)

Thumbnail of user kolleenm
3 reviews
3 helpful votes
July 5th, 2019

Our next scheduled shipment of their bone broth is 7/26. Yet they took it upon themselves to take my money today. Yet they had no consent to do so.

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Hi Kolleen, we do apologize for any confusion around your Bone Broth Autoship order. Feel free to contact our stellar customer support team at orders@iheartdogs.com - they will be happy to address any questions or concerns. We appreciate you and your support!

Thumbnail of user georgiam34
2 reviews
2 helpful votes
April 2nd, 2018

Great site so informative with their articles. I love all the products I have ordered, also it helps animals in need. BONUS!

Thumbnail of user catherineb75
IHeartDogs R. – IHeartDogs Rep

Thanks so much Georgia! We really appreciate your wonderful feedback :)

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

1. We believe in making adoption your first choice when adding a furry family member.
2. We think puppies are cute, but nothing is more beautiful than the love of a senior dog.
3. We believe having too much choice is a bad thing, so we offer fewer, better choices in our store.
4. We believe that our dogs give us their best, so we should give them ours.
5. We believe that our dogs are facing a crisis of health that is affecting everything from their weight to their dental health. And we’re going to fight like hell to change this.
6. We’re a veteran owned company, unapologetically support our troops, and work to raise money to provide service dogs for vets in need.
7. We believe, most of all, that every single dog matters. Every pup deserves a loving home, and we will never sell a single product that does not directly and meaningfully give back to animals in need.

Business History

In 2014, inspired by his rescued Siberian Husky, Splash, Justin Palmer started a Facebook page called I Love Dogs. The page quickly grew to over a million fans and in 2015, Justin cofounded iHeartDogs.com with Marshall Morris, an army veteran. Inspired by their passions for helping shelter dogs and supporting our veterans, Justin and Marshall built a line of products that give back to shelters and raise money to provide service dogs for veterans in need.

Company Representative

Thumbnail of user catherineb75
IHeartDogs R.
Typically does not respond to reviews

How do I know I can trust these reviews about IHeartDogs?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about IHeartDogs?