I purchased the wine tumbler "ruff day" a while back & I love it. I use it everyday for my coffee. I just purchased 4 more, all different sayings to help feed sheltered dogs & puppies.
I ordered a bracelet and key chain for my sister for Christmas to remember her rottie that had passed away this was all she was talking about so ok I will get it for her. The web site is nice and everything you buy helps shelter dogs so it's a win- win deal. I got confirmation that my items would be shipping from Idaho and would arrive in about 10days (not bad I'm in Michigan) but the greatest part is it was here 2 days after ordering! Great service I have before and will be ordering from them again! Check them out great site and great cause!
As a first time buyer I was extremely disappointed with the bracelet I bought. It was ridiculously big (I am average size - not petite) and one of the charms, a heart, was all discolored. I contacted the company about returning and to inquire about a return label which I learned they don't provide. But most frustrating was that there is no phone number and I had to email them 6 times to get a straight answer, While they refunded me for the item + $4.99 for shipping to me, I still had to buy a padded envelope, stand in line at the PO, and pay for return shipping for a defective item. Shipping back to them (even with the added amount of proof of receipt) was $3.50 - so they are over-charging for shipping. This whole experience cost me time, money, and aggravation, so never again.
Hi Joanne! I'm sorry to hear you experienced frustration regarding your return. It seems like there was some miscommunication - we never ask customers to return a damaged or defective item! It looks like you were advised by our Customer Success Agent to keep or donate the bracelet and you've received a full refund including shipping. We'd love to offer a voucher for use on your next order because of the misunderstanding - someone will reach out to you shortly :)
They claim that is indestructible however, my Boxer had it in pieces, with fifteen minutes.
I have contacted then, because the "claim" that is indestructible, WRONG!
However, they will will not reply me... lol
P.S., this is. Or the first time, that I have had issues with their so call, "indescribable toys"! This is actually the fifth time.
So I will NEVER again, make any purchase via iheatdogs!
Hi Doug: I am surprised to hear that you did not receive a response from our customer service team! Often times this means that for whatever reason we did not receive it but it could also mean that we did and responded and you never received it (which also happens on occasion). Either way, we want to make sure and take care of you! I apologize on the delay in responding to your concern here - we just discovered this awesome review site! I will send you a private message here so that I can get your order info, email address or last name that will allow me to find your order and offer you a full refund. Thanks for your patience!
Spent a lot of money on a meaningful present for my grandmother for Christmas. The gift arrived 2 days prior and they had labeled it correctly but send me a completely wrong item. One that was about 90$ cheaper than my original purchase. I have been unable to reach anyone as they have no phone number and will not respond via facebook or email. The one email I did get just re sent my original order and they tried to tell me I accidentally ordered my ACTUAL order and then have not responded since I told then I was aware of what I ordered but DID NOT WANT the 4 CHEAP rubber glasses I got instead. Worst customer service and I hope people read this to avoid your scam.
Our next scheduled shipment of their bone broth is 7/26. Yet they took it upon themselves to take my money today. Yet they had no consent to do so.
Hi Kolleen, we do apologize for any confusion around your Bone Broth Autoship order. Feel free to contact our stellar customer support team at orders@iheartdogs.com - they will be happy to address any questions or concerns. We appreciate you and your support!
While I am a fan of all things "dog", and the interesting products offered by this site.The low quality of their shirts is something you would expect from China. The shirt I ordered for my daughter was stiff, scratchy and smaller than expected. The printed message on the shirt looked faded and not crisp lettering. I don't want my money back because it allegedly goes to a good cause, but I won't order anything from this site in the future.
Paula: I'm very sorry to hear about the condition of your shirt. If you could please reach out to our customer service department, they can assist you with a replacement that is better print quality and larger size. You can reach them at orders@iheartdogs.com - thank you!
I purchased a thank you for being a friend cat Tshirt, I washed it in cool water and delicate cycle, did not put in dryer & the logo on the shirt got all melted together, it's was a cute shirt and I was disappointed so I ordered the dog one and the same thing happened
Hi Kendra,
We are so sorry to hear that this happened! We strive for excellence in all aspects of customer experience and you should have received better quality items. Please reach out to our team at orders@iheartdogs.com for a full refund or replacement! It is our goal to make returns easy and hassle-free for our customers! Additionally, our refunds and replacements do not take away from the donations made with your order. That is part of our iHeart Promise to you and to the shelter pets. We look forward to hearing from you soon.
I purchased the white memorial bracelet for a friend. She was so happy that many shelter animals were fed in honor of her dog. She loved the bracelet.
We are so happy to hear that she loved the bracelet. We hope it helps bring her some comfort during a difficult time.
I have ordered several items from this wonderful website and I haven't been disappointed yet. With each purchase you make you help feed several shelter dogs. Their products are made with high quality materials. My dogs really love the dental sticks and I love the awesome short and long sleeved t-shirts.
Hi Mariacarolyn: Many thanks for your ongoing support :) We value your business and are very appreciative of your support that helped allow us to feed over 6 million shelter dogs last year! So glad to hear you are happy with the dental sticks and the long sleeved t-shirts :) They are pawsome!
I have purchased from IHeartDogs a few times. I love the fact that it helps a cause. The products have always been of great quality. I will be purchasing again and recommend that everyone check great sites like this one out.
Thank you for the wonderful review Connie! :)
I always buy from them for the dogs. I've bought several articles from them and sizes fit and good quality. Reasonably priced and have no problem wearing shirts with dog messages. Every summer buy the flip flops
Thanks for your positive review Linda! We appreciate you :)
This is only my 2nd order, but the first went smoothly! Received my flannel paw print pajama bottoms in a fair amt of time and they were exactly what was shown on the site! Ordered a "I kissed a dog and I liked it" tank top today with a $10 donation for shelters. Can't wait til it gets here!
Thanks Cyndi! We truly appreciate you as our customer! :)
I've re-ordered their freeze dried treats many times now, as well as the omega-3 soft chews. My dog goes absolutely crazy when I use the freeze dried treats as a food topper. I've also noticed a signficant difference in my pup's coat from the chews, and less shedding. Love that they show you how many dogs each order feeds when you checkout!
Hi JT: We are so thankful for your business and support. We are glad to hear that your dog loves the freeze dried treats and Omega-3 chews - Great idea to use the treats as a food topper:-) We love to partner with our customers to feed shelter animals - Thank YOU!
I bought a tee once and I kept reading their blog posts; they are useful and very informative. I am a dog lover and Im always proud of people like they. Thank you guys, the world is better because of you.
Thanks Linda! We sincerely appreciate your support!
I love the Free as a Rescued Dog t shirt but I ordered the wrong size. I had the most thoughtful and helpful email response to my questions and the whole process was completely hassle free. Im a huge fan! I will definitely purchase from iheartdogs again! Theyre awesome! And I love helping pets in need!
Thank you so much for your kind words, Kathy! We are so glad we were able to give you the experience you deserve as our valued customer! :)
I've ordered at least 10 t-shirts they all have been great quality! I've ordered bracelet still great quality! Never had problems with shipping nor have I had problems with customer services! They always respond quickly and professional!
Thanks so much for your support, Kathy! The dogs thank you too (woof)!
Love this site! I order jewelry all the time, especially the bracelets. I wear 4 all the time, I bought 2 for my daughter and 2 for my friend... I will be buying more and continue to pass the website along to other dog lovers! I love the opportunity to help shelter animals!
Thank you very much, Judy, for your support and recommendation. We are excited to be able to provide useful products for dog owners while contributing to such important causes (such as providing food and toys for shelter dogs!). We can't do it without our awesome customers!
I have had many, MANY kids, over the decades. Some with hooves, MANY with paws. Not only are they more aware, appreciative. But, they were easily trained, and just soooooo loveable. Like they knew. They had little time left.
Thanks for your comment, Cassandra! We appreciate you as our customer :)
Received my "And God said "T- shirt today, was really excited as I was getting it for my daughter who has rescued several dogs. I was disappointed with the size, the XL was extremely small. I guess in the way the shirts are sized I should have gotten a 1x I may be able to give it to my Great Granddaughter so all is not lost, just really disappointed.
Overview
IHeartDogs has a rating of 3.4 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. IHeartDogs ranks 23rd among Dogs sites.
2. We think puppies are cute, but nothing is more beautiful than the love of a senior dog.
3. We believe having too much choice is a bad thing, so we offer fewer, better choices in our store.
4. We believe that our dogs give us their best, so we should give them ours.
5. We believe that our dogs are facing a crisis of health that is affecting everything from their weight to their dental health. And we’re going to fight like hell to change this.
6. We’re a veteran owned company, unapologetically support our troops, and work to raise money to provide service dogs for vets in need.
7. We believe, most of all, that every single dog matters. Every pup deserves a loving home, and we will never sell a single product that does not directly and meaningfully give back to animals in need.
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Hi Twana ~ Thank you for your feedback about the tumbler. We're so glad you're satisfied with your purchase! If you need assistance with your new order, please let us know by writing to us at orders@iHeartDogs.com. Thank you for your support of the shelter dogs!