IHeartDogs Questions & Answers

Hi Brian. Our Headquarters, Shipping Warehouse, and Staff are located in the U. S (mostly our of Anaheim, California).

Hi Jane! It looks like your replacement order was sent by our Customer Success Team and (according to the tracking information) delivered successfully by USPS. If you didn't receive it, please reach out via email to the Team again and they'll make sure you are refunded in full. Thanks for your patience! :)

Hi Jason! We've partnered with GreaterGood.org for all of our give back programs. They are not associated with PETA.

Hi Suzan ~ Thank you for reaching out! If you use existing saved bookmarks, they will not count. We sincerely appreciate your support of the shelter and rescue dogs!

Hi Sandra - We'll be happy to check on your order to make sure you received your discount. Please write to our customer support team at orders@iheartdogs.com and provide your order number or the Email address used to placed your order. Thanks in advance!

Hi Patricia ~ Thank you for reaching out. Did you place a previous order that wasn't delivered as expected? In which country to you reside?

Hi Jaime - Please write to our customer support team at orders@iheartdogs.com. They'll be happy to check on your order and advise. Thank you!

Hi Amber ~ It depends which product you are referring to. Please let me know, and I'll be happy to provide a shipping time quote. :)

Hi Lawrence ~ Thank you for your inquiry. I am so sorry about the loss of your pup. At iHeartDogs.com, we are all familiar with the grief of losing our fur-babies! If you would like to donate both blankets, please follow this link: Give Warmth: https://give.greatergood.org/give/216579/#!/donation/checkout Each $10 donation provides two blankets and 50 meals to a shelter in need. However, if you prefer to purchase a blanket from our site, you can use the following as the shipping address, and we'll be sure to donate the blanket(s) to a shelter on your behalf: BLANKET DONATION IHeartDogs.com 1510 S. Lewis St. Anaheim, CA 92805 Under personalization, you can enter "NO PERSONALIZATION". Please write to us at orders@iheartdogs.com if you need further assistance. Thank you in advance for your support of the shelter dogs! Take care. :)

Hi Sydney ~ If you subscribed to the iHeartDogs Birthday Club, you should have received an Email asking you to confirm the subscription, at which time you would see birthday products that you can order and pay only shipping & handling. We do offer a birthday cake mix for purchase: https://iheartdogs.com/search/cake/?post_type=product&iid=HeaderSearchBox I hope this helps. If you have further questions or specific questions regarding your order, please reach out to our customer support team at orders@iheartdogs.com. Thank you. :)