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IdroTherapy

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Netherlands
1 review
7 helpful votes
Follow Susan H.
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Scam
August 12, 2020

Please please do not fall for this... i have had 250 euro taken from my account over the past two weeks. When you ring they just point out that they are in the right as in the terms and conditions it states that if you do not ring them and cancel the product they can dip in and out of your account under a number of company names. I am currently preparing a report for my bank and Consumer Affairs but please please please do not get scammed like me

Date of experience: August 12, 2020
Idrotherapy S. IdroTherapy Rep
over a year old

Hi Susan,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Philippines
1 review
1 helpful vote
Follow Ramona N.
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I use it for 3 weeks for visible results & I couldn't be any happier with it. The product is really effective on my skin. It gave a different glow & somehow it cleared my skin as well from some dark spots. It is really effective I must say. I plan to buy another one. The product is good & you must target the parts where fine lines normally show up. I am happy with it.

Date of experience: July 16, 2022
Australia
1 review
19 helpful votes
Follow Pietro S.
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I wrote on 8 July 2020 on Sitejabber to warn of the terrible treatment I received from IdroTherapy where they deducted $400+ From my creditcard without my permission. Since then I have changed my creditcard so thankfully they cannot deduct anymore money fraudulently. Moreover I have a claim outstanding to my creditcard to refund me the monies taken from me. For information I never did receive any product other than the two small samples(and neither do I want to) from these frausters.

Date of experience: July 8, 2020
Idrotherapy S. IdroTherapy Rep
over a year old

Hello Pietro,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Australia
2 reviews
4 helpful votes
Follow Heather O.
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Don't even consider it, this mob are nothing but thieves. Must admit, our consumer laws are partly to blame for allowing this sort of company to exist. Don't know wheather the cream works or not, probably not! But boy! They do know how t keep fleecing the bank account.
DONT BUY FROM THEM!

Date of experience: April 3, 2019
Philippines
1 review
1 helpful vote
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Worth the try!
May 23, 2022

My face is sensitive to everything. I was hesitant to try this, but this has been the best thing I have done for my face, eye area, and hands. It clears and smooths my skin, stopped new breakouts, and made the skin everywhere I use it feel like super soft baby's skin!

Date of experience: May 22, 2022
New Zealand
1 review
10 helpful votes
Follow Shirene W.
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Why have I been sent a jar of Idrotherapy wrinkle cream when I cancelled my order awhile ago because your company has already taken over $100 for products I have not received and I want my money back, you do not have the right to deduct funds for products not received, that is stealing, I am sending this jar back and I want my funds back in my account: this is my account you took my money from and this is the account I want my money put back into: S. C. T. Walden # 5366-1811-2019-8986. I would like it put back today, Thankyou, The one and only jar I have received ever is being returned back to sender.

Date of experience: September 12, 2016
Ireland
2 reviews
30 helpful votes
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Scam
December 30, 2019

I purchased the trial size with the Aragon oil. Used it for 4 weeks. No change in my skin at all. I emailed support and said I wished to cancel. I also phoned the dedicated line and cancelled on 9th December 2019. I also phoned my Bank to advise them of the cancellation. Guess what, today they took 100 euro from my account and 112 euro from my account. Total 212 euro. I phoned them and they say I never cancelled and that money was for the trial. The person, (well if it was a person I really doubt it was) I spoke to I shall not name seemed to be a recording. Every answer was monotone and the same phrases used over and over again. It even continued to speak as I was speaking. I intend to take this matter a lot further as companies like this just cannot be allowed to practice this type of deception on the public.

Date of experience: December 30, 2019
New Zealand
1 review
3 helpful votes
Follow JAN D.
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Maybe this should be a police matter. I thought I was ordering a free sample of these 2 products, but was charged $157.30 and $176.78 for 'shipping costs'. Considering the small size of the bottles this is a scam. I then noticed another charge on 24th feb for $186.62 and 23 Feb for $167.98. A total of $688.68! Apparently when I ordered the trial I also agreed to an ongoing order every month for these products. The person i spoke to said it's all in the small print and I should have read it, but I didn't even see any small print! Obviously looking at all the reviews many other people have also been scammed.

Date of experience: February 26, 2019
Philippines
1 review
0 helpful votes
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Perfect for Anti Aging
June 19, 2020
Updated review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. And I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: June 17, 2020

Best to be young!
June 13, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: June 13, 2020

Best to be young
June 7, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: June 7, 2020

Best to be young!!
May 15, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: May 15, 2020

Best to be young
May 9, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: May 9, 2020

Best to be young
April 29, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: April 29, 2020

Best to be young
April 28, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: April 28, 2020

Best to be young
April 27, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: April 27, 2020

Best to be young
April 21, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: April 21, 2020

Best to be young
April 20, 2020
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: April 20, 2020

Best to be young
May 19, 2019
Previous review

I never thought I can experience again looking younger. I saw the Idrotheraphy and Essence of Argan Oil advertise on Facebook for A free trial. I cannot help my self to try the Trial. I signed up for a free trial, and I contacted the company right before my trial end. They provided me a discount of up to 70% for the trial products. and I am now enrolled in the company's Dollar A Day promotion with a free gift. I really love the cream and oil. Best anti-aging.

Date of experience: May 17, 2019
Philippines
1 review
0 helpful votes
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Best wrinkle reducer
December 17, 2017

Fine lines are less visible after a moth of using it and I will continue to use it. I still have products, a little goes a long way. I asked my friends to try and they were to are using it now. Thank you Idro.
More Power

Date of experience: December 17, 2017
New Zealand
2 reviews
13 helpful votes
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Scam
October 12, 2020

I ordered for free trial (sample) and made the payment for the shipping. Now I read those reviews and tried to contacted them but all my emails got back saying "Undeliverable". I called the number on their website but the number was not recognised. Fake number!... but the product itself was free anyway so even if you cancel your order, you have already lost your money on the shipping. I have now blocked them from taking more money from my bank.

Date of experience: October 12, 2020
Idrotherapy S. IdroTherapy Rep
over a year old

Hello Sadako,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Philippines
1 review
0 helpful votes
Follow Pamela S.
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This is it!
October 15, 2018

I was using the argan oil which worked perfectly on my skin. I went back to the site and saw this Idrotheray wrinkle reducer cream which they said works perfectly with argan. Well, I tried it. It feels great and It begins to lighten the lines on my forehead. I am happy!

Date of experience: October 13, 2018
Australia
1 review
6 helpful votes
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SCAM
July 22, 2017

They have now taken 3 payments out! How can they get away with this. I sent back my samples & wrote a letter. I have not received any skincare. The phone number wants me to put my phone number in & when I do it says it is wrong! I have never been scammed before & this is disgusting & now $430 down. I will be taking this further, they have messed with the wrong person & will not get away with it. All I did was buy a sample for $8 & to be deceived like this makes me sick. Karma will get you so I hope you enjoy jail! Theiving arseholes!

Date of experience: July 22, 2017
Australia
1 review
13 helpful votes
Follow LAURA R.
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What a bunch of crooks. No matter how many times I called to cancel & even received cancellation confirmations, the money still kept coming out. I cancelled my credit card, but somehow they got the new one. Now my bank is investigating them. By the way you pay but you get no product except for that teensy weensy jar. Their speel is set in concrete. Don't deal with them. Let your bank do it as IT IS A SCAM. NO RATING ON THIS ONE

Date of experience: September 11, 2015
Australia
1 review
7 helpful votes
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Scam
December 4, 2020

Scam... do not fall for it. I purchased on the 14th Nov but never received the products. I sent two emails to their customer support but emails were bounced back. This was purchased together with another product under the company ' Essense of Argan' and never received the product as well.

Date of experience: December 4, 2020
Idrotherapy S. IdroTherapy Rep
over a year old

Hello Linda,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Australia
1 review
13 helpful votes
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I ordered a sample of this product which duly arrived, and to be fair, I think it is quite a good product. Then I was suddenly billed (on 6th May) for an Idrotherapy product which has not yet arrived. I immediately cancelled my subscription to Idrotherapy. However, today 19th May I received an order confirmation for Beautiful Essence of Argan from the same company. This is the scam of course. I immediately cancelled this subscription too. A company representative whom I rang told me my subscription was now cancelled, but is there another branch of the company lurking in the shadows? NEVER AGAIN!

Date of experience: May 18, 2016
Australia
1 review
6 helpful votes
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Complete scam!
July 5, 2017

Don't get scammed like I did! I've been charged twice and when I phoned to cancel and return the product and get a refund I was given a "special deal"... to keep the product and get a partial refund. It's still a huge rip off! I may have to cancel my card to be sure, once I receive the pitiful refund that they offered. NOT HAPPY!

Date of experience: July 5, 2017
Philippines
1 review
0 helpful votes
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I bought this oil for my wife, i heard about how women use Idrotherapy to their face, within the first week of use, my wife saw an amazing result on her wrinkles. Her face is smooth and glowing. I will definitely recommmend Idrotherapy to my family and friends, good things aren't cheap and cheap things aren't good. But the company gave me and my wife a lifetime discount of 50% on all future orders. Amazing!

Date of experience: October 11, 2018
Australia
1 review
17 helpful votes
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Rip Off +++++
February 22, 2016

I stupidly ordered a 'free sample' of Idrotherapy, and ticked the box for a free sample of 'Essence of Argan Oil' A week later a small pot approximately 10 grams arrived and a 50ml of oil a week later. I trialled the 'free sample' -broke out in acne and i do not have sensitive skin.
16 days after the original act of stupidity of agreeing to a free sample (and 10 days after Idrotherapy arrived and 3 days after the oil arrived). I am charged an additional $99.95 for the Idrotherapy 'sample pot' and $88.95 for the oil.
I had to contact the company 2 x email, 3 x phone and 2 x internet website to cancel an 'Ongoing' order that would be charged at $99.95 and $89.95 respectively every single 30 days!
Don't be fooled.

Date of experience: February 22, 2016
New Zealand
1 review
5 helpful votes
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SCAM
September 11, 2020

When process the order for free trial for NZD 9.99 for shipping only. The direction on the website lead me to click continue because it says the order hasn't completed yet. I realized that something wrong, so stop the process. I quickly check my account. I paid NZD13.10 for use-argan oil and NZD12.24 for Fresh Oil which I didn't choose to order before.
Lucky me I don't spend much money for fake transaction.

Date of experience: September 11, 2020
Idrotherapy S. IdroTherapy Rep
over a year old

Hello Lenny,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Overview

IdroTherapy has a rating of 2.2 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IdroTherapy most frequently mention credit card, free trial and bank account. IdroTherapy ranks 1005th among Skin Care sites.

service
40
value
40
shipping
38
returns
38
quality
37
+2