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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Good, don't have words to describe this maybe another time,,,,,,,,,,,,,,,,,,,,"0"977);:,?!$&$!?;; 5$
I never understood why I received the letter. Was someone trying to scam me? It was difficult for me and many people my age do not have a computer or they don't understand why they were asked to do this.
The process is much longer than you would expect it to take. There is not enough explanation in the site to tell you what things are for what to expect and whether or not what you just did was correct or successful. If it is not successful or correct at any given step there should be a process for going back one step and correcting the problem.
Because I have not been an active user of the tools and steps required I turned to AI. I think ID. Me should create an AI to lead older people through the process (if they want).
I was able to access my SSA account and probably will do it this way from now on. It was a breeze and no passwords to memorize! 🙂
Muy satisfactoria me gustó el trato como me atendieron es bien por nuestra seguridad y la compañía y ayudad a que nadie agarre tus datos para estafar
The service was amazing and easy to understand and the work took her time to explain the process to me and walk me through the rest of setting up my account
I absolutely tell my friends about the site it is very trustworthy and user friendly. They make getting an account seamless for me.
The website was fast and easy to used. I also feel customer service was good and fast as well. I will recommend this to everyone.
Muy buena experiencia gracias la seguiré usando para mis próximos proyectos gracias muchas Bendiciones Hasta la próxima
No very good because i had to try 3 times to be verified i had to wait 2 days after my id document was reviewed by id. Me, the first 2 agents did not make any effort to send me the right link and solution to connect my laptop camera to your system they were in a great hurry no patience agent, in the 2nd day a nice and polite agent helped me in short time after that was done i made all the necesary process to be accepted by your system now i am waiting for my automatic refund through my bank account
Given the constant compromises of personal accounts, business accounts, government accounts it's worth taking the time to set ID. Me
It was really very helpful and understanding… they did what they say they was gone do… it didn't take that long for them to verify my identity…
I used ID. Me for the first time to complete activation of my Military on-line discount with a major retailer. The process was painless. The prompts were clear and simple to follow. I completed the application process and received approval within ten minutes
At first I was afraid but soon as the interview in progress, I felt confident. I will suggest ID. Me to my colleague.
It was inform easy instructions explained very well and made you feel safe about your information it allowed you to see the services that they had and identify our identity in services. It's it's a great. It's a great app.
Although you need to have some understanding like MFA and ability to take a selfie video. I do think it was really simple and easy to set up when business hours are closed
Quick and easy. Put in all your information correctly and it's easy all the way. That's all I have thanks.
Great don't have any complaints i will tell everyone i know 2 use it it's safe and I trust it completely
Setting up IDME was fairly easy to do. Just follow the prompts it gives you. My daughter helped me do mine, because at 65 I'm not very good at the computer part of things but it was easy to do. And the agent I talked to made me feel comfortable to talk to. And I was very nervous. I highly recommend this to people.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members