From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
THE PROCESS IS A COMPLETE WASTE OF TIME! I DID NOT WANT TO GIVE THEM MY DRIVERS LICENSE, IDID NOT WAT TO TAKE A SELFIE. ALL I WANTED TO DO WAS SIGN INTO SOCIAL SECURITY.
I was trying to get some tax documents when we got selected to receive some grant money. I used id. Me to verify my identity, and feel at ease.
It was very quick and easy with zero hassle at all. The way that the operator helped was very efficient, brief, and to the point.
Fue muy útil me ayudó mucho me resolvieron mis preguntas fueron muy amables fue fácil acceder a la aplicación
This was easier than the other way of verification for SSA. Since we now have to use verification, I would rather use id. Me than any other way.
Me atendieron muy bien buena atención muy amables la calidad de la video llamada muy buena la videollamada fue breve en fin me agrado mucho la atención que nos brindaron
After going through the whole multi-step process, I got an error message-"something went wrong". Implying I had to start all over again. I tried three separate means of finding out what to do next and was directed to a chatbot that could not understand the problem, a live help line that bit me on permanent standby and never responded back, and a message on the phone line saying they were so busy I should call back the next day. On the iRS website I never got past the first virtual question asked which served as a gatekeeper for getting g any further. This was a disaster!
Extremely satisfied Very professional. We have been with Verizon for 19-1/2 years. Best service. Would recommend anyone to get Verizon, no problems.
I already have a user name and password, and that should be enough to log in. They also wanted to send an email confirmation, then more information, then a text confirmation, then a link by text to make a selfie! A $#*!ing selfie! It took 20 minutes of bull$#*!, just to log in. Who came up with this stupid site?
All of the information is readily available and easy to do and it didn't take that long to set up so I could access my IRS account safely and securely. Thank you!
I have always appreciated the easy use and access to so much. Thank you for keeping up with the tech world.
Muy buena y valida la presente atención al servicio comunidad de N. Y. diligente y fácil proceso. Revisar datos y cuenta por pagar, muchísimas gracias.
I couldn't upload my id or my picture, and it took awhile to figure out what to do. Once I changed my browser to Chrome in my phone, the process was very easy.
No se si pude lograr mi verificación quisiera saber si si pude gracias quedo atento a una pronta respuesta
Fue una gran experiencia utilizar ID. Me me facilitó un gran beneficio y evitar salir de la casa hacer mi gestiónes de pagos del IRS fue espectacular lo recomiendo.
Buena atención en todo momento, cuentan con personal muy profesional, hacen que la experiencia sea agradable
Had only one problem computer accepting my documents other than that everything was okay in today's world it is very important to have your potentials guarded look today is technology gaining access to people's information is very easy unfortunately so the better protection we have the better off we will be in making calls to government agencies and other professional agencies sometimes the employees don't know what they're talking about you're on hold for a long time and you finally get someone and they can't help you also all of these places have call centers that's overseas that show you your information and spread around the world and can easily be accessed so the more protection you have in today's world the better chance you might have
I would do this all over again and the people they are really a lot of help my experience on this app was great
Its good to no your info is in good hands with idme. Sincerely mr de la rosa G. I would suggest you should keep useing idme with every one how needs to open an account with are gov
My experience was very good and the agent was respectful and it was an easy process and you just have to follow the instructions and that's the only way u can get done
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members