From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
This is a fast and easy way to create an online identification, to access some government websites such as thr IRS.
The application process was quick and simple and can be completed vis computer and smart phone.
Would recommend this if you need to create an online account.
Excellent. It was quick and easy & not as much of a headache as I originally expected it might be. I recommend everyone use this service for identity protection and verification needs.
Fast and easy to use this application. Interview by video call was fast and and the agent was very helpful.
With this being a government related process I expected to spend a lot of time on hold, confused by language but none of this happened! I did not understand why my Samsung S22+ was identified as not being capable of motion photography and I retried many times before settling on the video call. I wished I had not waited. The agent that helped me was quick and made the process very easy and pleasurable.
Every time I try to sign into the my Social Securities Administrations account. It seems that I always add more account user names through the launcher. If there is a possiblity that SSAD to use something more secure like Norton.
Wouldnt accept my real id, passport, AND ssc. Super lame. Took over a week to verify, super difficult. Video chats were dismissive and basically said deal with it.
When I was setting up my ID. Me account, I was directed to do a video call to complete the verification process. Due to not having a camera on my computer, the support was able to guide me to a video call using the cell phone instead. Afterwards, the support was able to identiy my infromation and I was able to comeplete my e-filing for the EDD. Thank you ID. Me for the support.
It quick and easy and I was able to get the correct forms that I needed right after with no problems or wait.
La verdad fue muy buena la atención que me dieron y me ayudaron en todo lo que yo necesitaba. Tuvieron el tiempo necesario para ayudarme y todas mis dudas que tenía.
Muy buena es buena porque cuida muy bien la identidad de uno estoy agradecida...
It's excellent way to help people go online and finish the paperwork as needed, i really happy with this way.
My spirit was verifying my identity with the VA the other day. I was trying to do it online with Government. Ed if that's the correct abbreviation, but they could not verify me after I give them my birthdate my Social Security number or my address everything totally frustrating and then I thought that I remembered wait a minute ID. I will go and check them and hear without a minute of doubt I was verified within five seconds back to me was all inspiring thank you very much, Len.
Mi experiencia, fue todo excelente, todo eficiente y muy seguro, con garantía se lo recomiendo a un amigo.
I have no experience because i never ever claym any e unemployment Why because i work and never stop
Una experiencia agradable y doy gracias por la atención la verdad fue muy buena quedando satisfecho por el apoyo brindado
They were very easy to talk to her and very understandable and they got me back on track with my taxes thanks again
Fueron muy pacientes y amables ademas de ser precisos. No tengo ninguna queja de la manera en la que la persona me trato
The person that I talked to was very we ry pleasant and helped us get our account set up in no time so I'm very pleased with this program and would highly recommend it to my friends and family
I've been using ID. Me for several years now and I really enjoy reading the information they provide; recent pedophiles activities, my information in the dark web, and more
Buena experiencia muy profesional pensé que tardaría más tiempo pero no estuvo tan tardado espero que sigan implementando más personas capacitadas para que sea más fácil en el futuro
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members