From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Wonderful service very helpful and informative they were quick and informative easy to understand and helpful thank you very much
Stupid hard to navigate I would not want to do it again and again they want more than I want to write who wants 100 characters for a survey this tells you how this $#*! is
I called and was told to set up a id me account upon doing so I was able to walk through the instructions step by step. The instructions were easy to follow which made the verification process really quick and easy.
In a few words I can express that My experience was Extremely good. I was very satisfied with the whole process.
Human interface was helpful. Be familiar with your browser video-enabling steps- the video interface is NOT Zoom or FaceTime, but presumably a secure proprietary program.
Uploading scanned documents is the same as in other applications. The staff will guide you in making them legible over video. Log in to whichever service you opened the door to with this process to confirm success. Overall a relatively painless process. Monday AM was a surprisingly good time to access the video call. Preparations (document uploads) can be completed a day or two in advance.
Muy exelente, ya que la videollamada me hizo confirmar mi identidad. Porque ingresaba mis datos solo por fotos y no se podía verificar mi identidad, luego me salió la opción, de videollamada. Y entonces si puede
I was able to quickly and easily access and verify my tax returns on the IRS site by using ID. Me. This ID. Me was set up in September 2024 and I've been able to use it on state and federal sites needing proper identification.
Easy to use and seems like a trusted website. Made filing thru irs very easy if you have simple taxes.
It was easy-to-use and it may be an asset to have in my future. Actually, it would be nice if all interactions with completing online tasks were this simple.
Friendly. Comfortable talking with representative. Helpful. Knowledge of support groups. Feeling that if i don't understand part of it, i can call someone for help
Until I understood, it became easy. ID. Me is great to use. I will tell my friends to use this. Once they understand this way of filing, they will like this way. Thank you
I had a great experience using this program. It was easy. It was simple. You don't need to have a lot of computer knowledge.
It was a fast process and she was very professional and nice person she handle the process good I'm very happy with the outcome come I was verified
Si me ayudaron con lo que necesitaba y fueron muy amables estoy muy satisfecho si lo recomiendo para k los contacten para k les ayuden en verdad son muy profesionales se los recomiendo munchas gracias
Very efficient. Recommend and will use without hesitation. It helped me tremendously with my taxes. Great for small businesses like mine.
Had 2 put in password several times before being accepted. Changing from Vet health to ID. Vet health was a better set up and worked well for me all the time. Why all the changes and mass confusion?
Calm Smoothly, after almost being disconnected, the wrk stayed on task& walked me through each stage displayed with a greatoust attitude
Tedious and repetitive. Tedious and repetitive. Tedious and repetitive. Tedious and repetitive. Did I say repetitive?
I had to do it twice. The first time it took my picture about 5 times then said it was rejected. The next time I did it, there was no issue of a picture.
Muchas gracias por su ayuda les agradezco por su paciencia y por su buen trabajo que realizan los trabajadores espero y hayga sido una persona respetuosa con los ajetes de servicio al cliente que tengan un lindo día para todos los ajentes del id. Me se los agradezco de todo corazón
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members