About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Like I said no experience on computer/smart phone was waiting on the girl to call back or email i do not understand about 100 chac
Learning experience, I have never done this before. It wasn't time consuming, all the questions needed short and simple answers. Very helpful and informative from respectfully people. Who made the questions easy to understand.
I signed up for ID. Me about a year ago... I had lost my social security card and I desperately needed an original copy for the job I was interviewing for. Now, last week when I go to file my taxes everything is good and fine and when the lady went to send it off they would not accept it because apparently someone had stolen my social security number! To the tax lady told me what I needed to do about retrieving a personal identification number, but I had already had an account so as soon as I logged on it welcomed me and I only had to push two buttons to get to the area that I needed to get to and right there was my ID number and now my taxes are sent off and I couldn't be happier! Come to find out in the area that I'm in, there are 46 females with my exact same name that's crazy thank God for that number!
Love it very helpful very fast and easy The agent vas very patient he answerd all my questions very helpful
My experience was Nice an quick an the attendant was very polite. I had a good time. I'd want that tech back!
Because you did not hear me about my request for Medicare application. I tried many times but because you did not hear me about my request for Medicare application
To me it was needless didn't help me at all didn't accomplish what I needed to accomplish. Useless to me
I needed to log into the Medicare site as well as the VA. It works for both. The site says that I have to add up to 100 characters. I didn't know this would become a "High School English Assignment".
For anyone who's thinking of using ID. Me do not hesitate it put my mind to rest I'm so thankful you guys did a wonderful job.
The agent was professional and willing to help she made the process easy, she also made me feel that I can trust her with my personal information.
In order to get my tax refund I had to submit lots of personal info to a privately owned 3rd party entity. In order to process what I input I was required to allow them to share my info with other 3rd parties
The process was easy. It took me step by step and I was able to complete everything. It was very user friendly.
😊 my experience was great and I trust the process and recommend it to everyone who needs to sign up
1) My name changed. ID. Me was not informed of this even though the SSA was. If the SSA will not provide that name change to ID. Me, I have to wonder why. 2) When you are logging in to SSA, they offer login options (I now use Login. Gov). If you select ID. Me you will be clearly warned you are LEAVING the SSA website, control, and responsibilities. This does not bode well. 3) When dealing with Government in the US, ". Gov" top level domains can only be purchased by government entities. Thus being on a ". Gov" site has a certain reassurance to it. For instance, when searching for your local DMV, you will likely find several ". Com" and other sites. They are NOT your government and will often charge extra fees you don't need to pay. But if the site ends in ". Gov" it is expected to at least be a government website.
I was able to login initially to kick off the verification process. I successfully uploaded my photo ID and my "selfie" but when I went back to the original browser, I got a message that "something went wrong" and now I'm unable to login to the ID. Me site to try again.
Didn't know this existed to give discounts to different working environments. I know I will definitely be looking out for them for future orders. Every little bit helps in today's economy.
I had a very easy time following the instructions and completing the process. I didn't have any mishaps during the instructions. One by one I got through it.
Me ayudaron a yo poder solucionar mis datos, me explicaron muy bien y sobre todo me ayudaron a comprobar mi identidad. ID. Me es una app donde puedes confiar en tus datos y todo muy seguro.
Getting verified never new it would take so long to get verified getting thru password was my main problem
Great it was nice and easy. I like it very well and it was fun to do i get all my information online i need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members