business logo of Hulu
How would you rate Hulu?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
0 helpful votes
Follow Katherine D.
Unfollow Katherine D.
Send Message
Share Review
Report Review

WTF
October 25, 2022

You accept ads featuring Joe Rogan lying about the Illinios SAFE-T Act that doesn't just let the rich get out of jail. Come on, at least put a warning that the commercial is a lie.

Date of experience: October 25, 2022
New York
1 review
1 helpful vote
Follow Sarah J.
Unfollow Sarah J.
Send Message
Share Review
Report Review

Do not use this service! Has $#*!ty shows, bad service, and an unhelpful staff. They leave you completely on your own! F this business!

Date of experience: September 8, 2016
Colorado
1 review
1 helpful vote
Follow Eve H.
Unfollow Eve H.
Send Message
Share Review
Report Review

It's annoying
March 14, 2019

It has some good show and movies but too complicated to use and the ads are super annoying, I'm sorry but Netflix is better.

Date of experience: March 14, 2019
Florida
1 review
5 helpful votes
Follow Bob y.
Unfollow Bob y.
Send Message
Share Review
Report Review

Phew
October 17, 2017

Why... why did you kill a decent interface and replace it with complete frustrating garbage. Dont subscribe to Hulu until the interface is corrected.

Date of experience: October 17, 2017
Idaho
2 reviews
5 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Send Message
Share Review
Report Review

Sucks
January 21, 2017

Hulu is always buffering we spend more time waiting for the movie to come back on then actually watching the movie it's absolutely terrible

Date of experience: January 21, 2017
Tennessee
1 review
1 helpful vote
Follow Amanda A.
Unfollow Amanda A.
Send Message
Share Review
Report Review

Customer Service
October 20, 2015

Hulu has impeccable service. I was billed in error but they handled this within MINUTES. I will definitely keep them in mind for my future needs.

Date of experience: October 20, 2015
California
1 review
0 helpful votes
Follow Ross D.
Unfollow Ross D.
Send Message
Share Review
Report Review

Went from like7$ to $ 30 a month called and it took one hour and forty five minutes to get resolved. Check your bill.

Date of experience: October 18, 2022
Slovenia
7 reviews
71 helpful votes
Follow MrBee B.
Unfollow MrBee B.
Send Message
Share Review
Report Review

I wanted to write a review about Hulu, I really wanted but I couldn't, and I still can't. I'm sorry, but I'm not from the USA so I'm not allowed to witness the magnificency the service that Hulu has to offer. And since the internet is becoming more user-unfriendly by the day, due to policies, limitations and other stuff, I decided why not; I will write about how I see Hulu. Hulu is now sadly, everywhere on the internet, you can "see" its videos under most news articles and such. But it's all USA-restricted, while the internet is still a worldwide thing as far as I know. So, dear Hulu, become a worldwide service or get the f*ck off my worldwide internet pages!

Oh and lastly, if you want to actually use Hulu, you have to go live in the USA or get a VPN... but I'm afraid a VPN alone will not be enough to register, since I read you can only register with your credit card or PayPal address, that belongs to a resident from the USA. I wouldn't be surprised the least if somebody would actually go through the hassle of getting a fake credit card just to be able to register. Hulu in my eyes is a parasite of the internet, with such limitations and should be either expanded or forgotten.

Date of experience: August 3, 2018
New Jersey
1 review
0 helpful votes
Follow Joe B.
Unfollow Joe B.
Send Message
Share Review
Report Review

Hulu sucks
March 10, 2022

Video scaling issues, too much bordering... ultimately needing a magnifying glass to watch the video

Date of experience: March 10, 2022
Oregon
1 review
1 helpful vote
Follow Ming B.
Unfollow Ming B.
Send Message
Share Review
Report Review

I couldn't get the videos to play on my iPhone. Also they don't really have any good movies. The hulu tv shows are kinda lame too.

Date of experience: March 29, 2018
Canada
1 review
3 helpful votes
Follow Pascal M.
Unfollow Pascal M.
Send Message
Share Review
Report Review

I have Netflix and Hulu subscription. Loving both services! Use this link to get 2 weeks free at Hulu. Give it a try! http://www.hulu.com/r/0Mc4SQ

Date of experience: January 7, 2016
New Jersey
1 review
1 helpful vote
Follow Amanda R.
Unfollow Amanda R.
Send Message
Share Review
Report Review

I really like Hulu
January 23, 2015

I really like Hulu. I would rather pay for this then hos much cable cost. People have become very selfish about a couple commercials.

Date of experience: January 23, 2015
North Carolina
1 review
6 helpful votes
Follow Jason T.
Unfollow Jason T.
Send Message
Share Review
Report Review

I used to like Hulu, but after today I'm looking at getting rid of the service. Today was the first time since they did the massive overhaul of their homepage where I had to pause a show on my computer. At first, I wasn't able to get the pause button to come up, so I decided to stop the show and restart it. When I hit the X, it dropped the video to the bottom corner and kept playing. At least the pause button showed up. After some work, I was able to get the pause button to show up on the full screen mode, so I paused it and walked away to deal with a couple of things. When I walked by my computer, the video was playing. Okay, maybe I didn't hit the button after all, so I rewound the show and paused it again, making sure that I did pause it. The movement and sound stopped. I'm sure you can guess what was happening when I returned. Of course, it was playing again. This time I paused the video and sat there. After 10-15, the video would unpause and continue. Why should I have to exit a video when I get up to go to the bathroom or get a drink of water? This is ridiculous. It's making the watching experience worse. I can get over the complaints that others have posted about the look of the interface, but this isn't live TV. I shouldn't be tied down to my computer for the full running length of the show just because they don't allow you to pause the video any more.

Date of experience: September 24, 2018
Texas
2 reviews
15 helpful votes
Follow kmac o.
Unfollow kmac o.
Send Message
Share Review
Report Review

Way too many ads
December 23, 2018

Some shows i wanted to watch, but way too many ads for price and not that much original content. Compared to netflix i would say not a good value

Date of experience: December 23, 2018
Illinois
1 review
1 helpful vote
Follow Cheryl K.
Unfollow Cheryl K.
Send Message
Share Review
Report Review

Change
October 1, 2017

I dont like it either is very hard to find shows u want. Were before it would say all caught on shows you watch all the time. Change bac...

Date of experience: October 1, 2017
South Dakota
1 review
4 helpful votes
Follow Frank M.
Unfollow Frank M.
Send Message
Share Review
Report Review

Hulu will not listen
November 2, 2019

After thousands of complaints about not being able to jump to live with firestick Hulu does nothing. I. Am. Done.

Date of experience: November 2, 2019
California
1 review
0 helpful votes
Follow DELORES S.
Unfollow DELORES S.
Send Message
Share Review
Report Review

Bait and switch
September 13, 2021

I was out of town recently and was watching Super Heists in the hotel and got hooked. There were some episodes that I didn't finishing watching. I found out that the full episodes were on Hulu which I thought was great. I signed up for a free trial. I wanted to get the 30 day Hulu only trial but Hulu wouldn't let me so I had no choice but to select the 7 day trial. This was fine since all I wanted to do was watch 3 episodes of Super Heists and that was basically it.

When I searched for Super Heists, Hulu said that this was live TV and that I had to pay $2.16. It wasn't after this happened that I read Hulu reviews and someone said that Hulu had moved some their regular shows to Live TV when they weren't in that category before. This is shady.

I don't watch a lot of what is on TV these days so I don't have a need to pay month subscriptions. I had given up cable about 10 years ago and never signed up for satellite TV either.

From some of the other reviews I read, Hulu charges you for a subscription that isn't add free. I thought that was the point of paying for subscriptions - to avoid ads.

It's shameful how greed has become the backbone of big business. If I'm going to be bombarded with ads, I'd except not to pay for the Hulu service. If I'm paying, I shouldn't see ads. Hulu is getting paid by their subscribers and the advertisers.

I'm guessing the $2.16 is per episode. This isn't a lot of money but Super Heists isn't live TV so I shouldn't be charged for it. Hulu is shady.

Date of experience: September 12, 2021
Arizona
1 review
5 helpful votes
Follow Tara B.
Unfollow Tara B.
Send Message
Share Review
Report Review

I started Live TV service on the 11th. I found out it does not work on the device in my bedroom, so I was going to cancel Live TV but keep streaming before it renewed. On the 2nd I was billed for the next month. Customer service told me that's the day they bill and my prior bill was prorated.

I said, fine, ok, please cancel Live TV and I explained why. I was told I would be charged an entire month and could not be issued a refund because I had "a lot of usage". I said, you just charged me today, how can that be a lot of usage? I was told that if I had only watched one show, they could have refunded it, but since I had the TV on in the background for a few hours, they refused. I escalated and was told the same thing. I asked for the next level up and was told there was no one higher to talk to.

So because I was STREAMING, not even watching live TV in the background for a few hours, they were refusing to refund the month I was not going to use. I told them to cancel my service completely.

I would have renewed the live TV portion of the service, and kept the streaming, once I upgraded my device in the bedroom, but not after that terrible customer service.

Date of experience: August 2, 2018
Missouri
1 review
2 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

Why do they only show modern hellywood crap shows? What happened to all the old good shows? Hulu sucks!

Date of experience: December 18, 2017
Minnesota
1 review
2 helpful votes
Follow justus a.
Unfollow justus a.
Send Message
Share Review
Report Review

The shows are constantly loading and unwatchable, but the commercials run just fine. Totally broken. Dont waste your money.

Date of experience: July 26, 2020

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32