Tara B.

I started Live TV service on the 11th. I found out it does not work on the device in my bedroom, so I was going to cancel Live TV but keep streaming before it renewed. On the 2nd I was billed for the next month. Customer service told me that's the day they bill and my prior bill was prorated.

I said, fine, ok, please cancel Live TV and I explained why. I was told I would be charged an entire month and could not be issued a refund because I had "a lot of usage". I said, you just charged me today, how can that be a lot of usage? I was told that if I had only watched one show, they could have refunded it, but since I had the TV on in the background for a few hours, they refused. I escalated and was told the same thing. I asked for the next level up and was told there was no one higher to talk to.

So because I was STREAMING, not even watching live TV in the background for a few hours, they were refusing to refund the month I was not going to use. I told them to cancel my service completely.

I would have renewed the live TV portion of the service, and kept the streaming, once I upgraded my device in the bedroom, but not after that terrible customer service.