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Hulu Reviews Summary
Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
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I signed up for a trial month. I called to cancel, was told it was cancelled. They have billed me $11.99 a month for the last 9 months. The wait time on the phone was an hour for billing. The Chat Person said she would only give me a 3 month credit. I was told numerous times theyd fiqured the problem out, and have not. The bank sends me back to Hulu to resolve. I have finally closed my Wells Fargo account to get rid of them. Insane.
The new interface is horrible... terrible. What were they thinking? I cancelled my subscription. Text, jumping screens, colors amuck. It is by far the worst idea ever!
SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS SUCKS
I cancelled my service, yet i still get charged and nobody answers the phone there. I will do what i have to do to get my money back it was wrong of them to take very pissed off!
Their design is literally garbage. You can't find anything, on Roku it's an instant migraine and no thumbnails of cataloguing of the show to browse though. It's just HUGE text and one huge picture, and takes 5 additional steps to get from point A to B, whereas it took two before. I tried loading it twice, realised they WERE NOT saying "oops, we messed up" thus repealing it, so I immediately cancelled and am pissed because I loved the programming. They self-destructed their own innovative platform of creativity and entertainment by making the process of accessing said entertainment ludicrous. You're doing a disservice to your once-customers and to the industry, actors, and brilliant writers who want higher viewership rather than a decline based on such an unnecessary repellant.
Its a mess. Big mess. Very difficult to find what you want. The new interface is so bad Ill probably stop using the service. It needs to be fixed and fast.
Who though 144 Point fonts, constantly changing colors, poor listing order, and so many other problems, was a good idea? I thought Hulu had WAY better UX designers than that!
It sucked to do it, but I've already canceled my Hulu+ subscription. The UI was that bad. Never seen anything this poorly designed. Ever. The worst. Just read the reviews. Unless the UI is fixed, I'm never coming back. I hope the idiot who designed this is fired and I hope the idiots who signed off on it are fired. Beyond stupid.
I hate hate hate the new Hulu set up. Not sure I will keep my script. It is so hard to find anything.
Cancelled my account months ago but they continue to charge me. I call and of course I'm pit on hold and nevet can speak to anyone ever finally i had to report this to my bank and that costed me more money $#*!ing hulu can kiss my $#*! i prefer Sling any day. Gave them a 1 but should have a -1
I use to watch hulu nearly every day and had several show and movies on there. But then hulu changed there user interface and it removed my entire list of shows and movies I had on there and even deleted most of them off of hulu completely so I can't even make a new list. The new interface is hard to use and frustrating to use. I have just cancelled my subscription and will not be signing up again unless they change it back or make it close to what it was before. I would not recommend hulu to anyone anymore.
I thought it was just me this past week but after reading the hundreds of Bad reviews and complaints, Hulu hasn't made any changes so, I will have to cancel.
It does seem that HULU specifically set out to make the most annoying changes possible for SUBSCRIBERS... you know, the people that make HULU possible. I am beyond outraged at the inept designs that seem clunky & amateurish at best and at worst, their flashing colors could induce fits. If this continues, I will absolutely drop my subscription; if anyone thinks I'll pay for THIS, they are out of their minds.
Why can't you leave things as they were? If it ain't broke why fix it?
Hulu s new interface SUCKS SOOOOOOO BAD I'M GONNA DISCONTINUE SERVICE.
You Ruined a good thing now I guess Netflix is Streaming service for our family from now on.
BAD MOVE HULU. HORRIBLE!
On hold over 1 hr. Rude csr demanded if I was going to keep or xcl Hulu, tried explaining no Hulu for 9 days now. I've tried calling Hulu 6 days, waiting once 2 hrs-no answer each time I called until today. Finally got a whinny hateful young man that hung up on me. Called back, got a nicer csr,. Cancelling Hulu,
Hulu on Roku is totally unusable since this update. You trashed my watchlist, made it impossible to find anything and will not inform me of new episodes. Also, the whole color changing theme is just sooo annoying. I thought the Netflix scrolling music change was bad but this blows that out of the water.
How many subscribers have you lost so far? Please fix this.
The new format doesn't work in the Roku stick anymore. I hate the new format. We still get the original format on our Sony entertainment system. I love Hulu, but wish it worked on Roku so we don't have to switch systems.
Dear Hulu. Your new UI sucks. I just got a subscription to Netflix because this was such a pain to use. I'm out when my subscription is up this month. Good job!
This hulu update looks like a downgrade for sure. It's not intuitive, and it takes multiple steps to look at the simplest of things.
Amazon and Netflix are Hulu's main competitors and it's obvious why they would never go in this direction. EVER. This interface is ugly and cumbersome, and completely different than how Hulu used to look; were customer's complaining before and asked for tacky all caps titles and bizarre "lineup" features? This feels like somebody trying to fix something that's not broken with a cheap looking interface. Very disappointing, who ever approved this update should be fired.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members