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New York
1 review
0 helpful votes
Follow Joan V.
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I have Netflix, HBO max, Disney, Prime and a few others. The absolute worst streaming network is HULU. When I contacted them, they stated it's my internet. But all of my other apps stream perfectly.

Date of experience: June 8, 2022
California
13 reviews
17 helpful votes
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My Go-To TV Station
November 22, 2015

I use Hulu for all my current TV shows (never Cable TV again!). Plus it has tons of genre's in movies and TV, documentaries, originals, and more. Try it commercial free. It's the BEST!

Date of experience: November 21, 2015
New Mexico
1 review
4 helpful votes
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Hula is a rip off
November 8, 2017

I had cancelled my subscription because I did not think the new form was user friendly. I keep getting emails to come back with a free month. I finally decided to try it again with the free month but was charged immediately. Customer service never responded to my inquire about being charged. DO NOT EVER FALL FOR THEIR SCHEMES!

Date of experience: November 8, 2017
Minnesota
1 review
1 helpful vote
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HULU should pay us!
April 22, 2020

Every night it takes 20 minutes to get Hulu to play, NETWORK ERROR or WE ARE HAVING TROUBLE ACCESSING THAT NOW or I have to log in 3 to 4 times. Their business is streaming, they should provide streaming. It is pathetic, I would give (-) stars if I could.

Date of experience: April 22, 2020
Nevada
1 review
4 helpful votes
Follow Teri h.
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I've had Hulu for a couple years now and I have NEVER had the kind of problems I have with Hulu with any other streaming service. At one point they split my account in two where it was being charged from my credit card AND my iTunes, and when I confronted them about it they told me there was nothing they could do and so I had to cancel both accounts and re-sign up with them. And on multiple occasions I have held the account and tried to sign on and it wouldn't let me use it on my phone, it just timed out every time and they chocked it up to technical issues with my account but it worked fine on my tv. Every time I try to talk to customer service they re-route me to anyone else they can and I never get anything solved. If it weren't for the fact that they show 2 of my favorite current shows I would never re-sign with them again. As soon as I find a new streaming site that has them I will never use Hulu again. I'm tired of the terrible service.

Date of experience: July 7, 2016
Idaho
2 reviews
0 helpful votes
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WE PAY FOR HULU ON ROKU AND IT IS SO NOT WORTH A DIME. WATCH ONE TV SHOW AND SPEND MORE TIME WATCHING COMMERCIALS! THE COMMERCIALS PROMOTE ALCOHOL, AND WEIRDNESS! DO NOT WASTE YOUR MONEY! WE DID FOR ONE MONTH WAY TOO LONG!

Date of experience: February 12, 2021
Arizona
1 review
0 helpful votes
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Awful, rude tone and POOR lISTENING SKILLS staff working in the help center/ customer service. I called three times on the same day to resolve the issue. Yet, they refused to offer a permanent solution and asked me, the consumer to look for other options to satisfy Hulu's expectation of locking down the IP address. They suggested I switch my internet service provider because of the floater IP address they assign. I explained it is the only internet service provider available where I live and still they would't offer any help and suggested I contact the help center whenever the issue recur, which is often. I am so done with HULU.

Date of experience: February 17, 2022
Georgia
1 review
4 helpful votes
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Hulu is one of the worst streaming apps available. First, I only signed up for their service to watch the World Cup. According to their website and advertisements, I would have full access to all of the World Cup games. Upon logging into the app on my Smart TV, it stated that I would receive 7 days for free and then pay a monthly fee of $7.99. Once I actually signed up, I was informed that I would receive 7 days for free and then be charged $39.99 per month. I did not select any premium channels or other add on programming. Reluctantly, I agreed since my intent was only to keep the service for only one month so that I could watch the upcoming games, and one payment of $39.99 would have been worth it. However, after jumping through every hoop thrown in my way, I was finally logged into the console and quickly found out that none of the channels offered included live TV. Every channel available only showed pre-recorded shows. This is useless to me. Furthermore, I logged into may account and attempted to cancel the subscription since it did not meet my expectations. Unfortunately, every time I selected the cancel account option, I was promptly re-routed to the horrible "404 page not found" error. I immediately contacted my financial institution and reported the card stolen and canceled all future transactions on the card. I would have given Hulu a negative star, but one star was the lowest rating available. Find some other suckers, HULU.

Date of experience: June 17, 2018
Texas
1 review
0 helpful votes
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While traveling in South Africa with our Amazon Firestick, we discovered that Hulu severely limits what you can watch AND you CANNOT access your recorded shows from outside the country!

Now, we're traveling in our RV across the country and Hulu still does NOT allow access to recorded shows and live TV, especially ABC Evening News, using our Amazon Firestick OR smart TV!

Why am I paying a premium price for a sub-premium service? Not much longer, as we're about to dump Hulu for anything else! Hulu is definitely not designed for traveling people!

Date of experience: May 3, 2023
Washington
1 review
3 helpful votes
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New up date to Hulu
August 30, 2017

Ok I do not EVERRRRR write reviews... But seriously your update is the worst if it doesn't change.( like become so much better ( like I don't have to retry for every show3+ x))you will be canceled! If I could give less than a 1 I WOULD!

Date of experience: August 30, 2017
Illinois
1 review
1 helpful vote
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Only 2 TV's can watch Hulu in one household & only ONE tv can watch it live. The only way my youngest can watch Mickey mouse is in my room!? There's no Paw Patrol (nickelodeons current cash cow) but they have Rugrats & Doug. Cartoons for my kids in THIS era would be nice, because TV is mainly for children. Id rather pay $100 for cable then waste $40 on Hulu.

Date of experience: February 13, 2018
Illinois
1 review
0 helpful votes
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Old and stale
July 21, 2020

I used to love Hulu you have nothing but old reruns on no new movies. Interface is terrible go back to your old and her face this is awful. I'm seriously getting ready to drop Hulu.

Date of experience: July 21, 2020
Ohio
1 review
0 helpful votes
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Customer service
January 27, 2019

Our service was outstanding he not only helped us but he went beyond that and gave us a 2 week extension on our monthly payment His name is Raymond ask for him! Give him a raise!

Date of experience: January 25, 2019
Kentucky
1 review
0 helpful votes
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Go ELSEWHERE!
December 6, 2021

I thought I was doing good going with Hulu but honestly the price keeps going up every month on top of that you have OMG SOOOOOO MANY ADS. You will be getting into a good program and then switches to a 4 min ad. Just unreal. You have to stop and think THEY as in HULU are the ones making thousands of dollars off these ads. DO NOT GO WITH HULU.

Date of experience: December 6, 2021
Virginia
1 review
4 helpful votes
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Stay away from Hulu
November 4, 2018

They should be paying you for as many ads as they make you watch. It really just boils down to greed. Over 2 minutes of ads per ad break... Thats not acceptable for a paid service.

Date of experience: November 4, 2018
Texas
1 review
5 helpful votes
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Horrible
March 31, 2015

It is a waste of time and money, what they present is great, but never expect to see it. You will end up seeing a frozen screen, more than the show, and still paying for it.

Date of experience: March 31, 2015
Oregon
1 review
11 helpful votes
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Why can't you leave things as they were? If it ain't broke why fix it?
Hulu s new interface SUCKS SOOOOOOO BAD I'M GONNA DISCONTINUE SERVICE.
You Ruined a good thing now I guess Netflix is Streaming service for our family from now on.
BAD MOVE HULU. HORRIBLE!

Date of experience: September 26, 2017
Pennsylvania
1 review
11 helpful votes
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Dear Hulu. Your new UI sucks. I just got a subscription to Netflix because this was such a pain to use. I'm out when my subscription is up this month. Good job!

Date of experience: September 25, 2017
Louisiana
6 reviews
25 helpful votes
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Limited Movie Choices
November 5, 2016

Limited movie choices; PBS old material is fine. Much is ok, but
The Gay movies are few and not recent. Access to other sites is good but you might access them elsewhere.

Date of experience: November 5, 2016
Rhode Island
1 review
3 helpful votes
Follow Joan M.
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I previously posted a bad review of Hulu. I am posting another one because they have fixed so many things. There are only a couple of small things that I don't like anymore and I use it every day.

Date of experience: April 16, 2018

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32