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Hulu

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Overview

Hulu has a rating of 1.87 stars from 1,396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 231st among Streaming Movies sites.

  • Service
    197
  • Value
    198
  • Shipping
    61
  • Returns
    69
  • Quality
    176
Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
2
Negative
60
32
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Canceling the service was a pita, which a gauntlet of questions and no customer service.
  • My credit card was billed $79.34 with no itemization and no apparent explanation.
How would you rate Hulu?
Top Positive Review

“Nice”

Rida A.
3/23/24

Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.

Top Critical Review

“False advertising or at the lest deceptive omission.”

B. T.
11/24/23

You can not pay for any of the bundles with a gift card. Not the Hulu/Disney or the Hulu/Disney/ESPN bundles! They don't state this anywhere in their ads or on the gift card itself. If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed. Seams like they are doing anything they can to get your credit card and personal information. Watch yourself.

Reviews (1,396)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (144) credit card (39) email address (7) bank account (13)
Thumbnail of user b.t7
1 review
1 helpful vote
November 24th, 2023

You can not pay for any of the bundles with a gift card.
Not the Hulu/Disney or the Hulu/Disney/ESPN bundles!
They don't state this anywhere in their ads or on the gift card itself.

If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed.

Seams like they are doing anything they can to get your credit card and personal information.

Watch yourself.

Thumbnail of user samanthav386
1 review
0 helpful votes
March 11th, 2024

Channel will not change to new channel, keeps going back to original channel. Called and was disconnected 5 times and no call back. Finally talked to someone and hardly spoke english and had no idea what he was doing. Still having the issue and I really dont want to spend my whole day off trying to fix the problem. If it continues I will cancel.

Service
Value
Quality
Thumbnail of user delmonteric
2 reviews
1 helpful vote
March 10th, 2024

We never signed up for Hulu. But they charged our credit card. First month 2$. Second month, 9.95. I called Customer Service, and they had NO RECORD of our account. Told me it is up to us to contact VISA and dispute the charges.

Thumbnail of user taraa247
1 review
0 helpful votes
January 27th, 2024

Dystopia, trashy, misinformed. How can you allow such ads to be aired? Gaza is a cemetery right now!

Thumbnail of user bluesheepdog911
1 review
0 helpful votes
March 6th, 2024

I was excited to watch the new "Shogun" series that Hulu had so I signed up for a 30 day trial (Ad-free option) at the end of February. Was able to watch the first episode without issue but when trying to watch the second one I started getting a RUNUNK13 error with a prompt to either reload or watch something else. Tried reloading, got the same error. So I figured I would try watching "The Rookie". Same thing happened, I was able to watch the first episode but once again trying to watch any other episodes result in the RUNUNK13 error. Fast forward to tonight, got home from work, wanted to try and see the previous Shogun episode and the new one that was released tonight and lo and behold my old pal RUNUNK13 Error shows up.

I canceled the free trial. No option to give an exact reason for canceling on Hulu's website so instead I decided I would vent my displeasure here so someone else does not waste time with this janky streaming service.

Tip for consumers:
Would have been nice if there was a link in the error message for ways to contact tech support to see if there was a way to resolve the constant errors. For a streaming service to simply tell a customer to "reload page or watch something else" due to errors on their webpage is unacceptable

Service
Value
Thumbnail of user bv66
1 review
2 helpful votes
April 13th, 2023

For such a large company, Hulu seriously lacks in customer service. I got paid one day later than payment was due and they suspended the account. When I called to let them know they can take money next day, there was absolutely nothing they would do. When asked to speak with a supervisor, I was told I would have to wait 15 minutes or longer before I could. I was astonished at the way they treat long time customers. This was a first and had never happened before. Complete disappointment.

Products used:
Streaming service

Service
Value
Quality
Thumbnail of user amber372003
1 review
2 helpful votes
November 22nd, 2023

I originally subscribed to hulu in Oct of 2022. Cost has gone up 20 buck in a year with no explanation. There is nothing new and exciting, and their live stream sucks $#*!. I dropped my plan down to basic on 11/5/23 and now I can barely start anything without their cute little error code popping up. Funny none of my other streaming services do thus and VERY funny it's happening now, for the first time, after telling them to shove that $85 a month bill.
0 stars but they made me throw them one. They are worse than cable. Can somebody please tell them they are not the only streaming platform? Apparently they didn't get the memo.

Products used:
Hulu premium with live.

Service
Value
Quality
Thumbnail of user barbarak2068
1 review
0 helpful votes
February 11th, 2024

Hulu kicked me out over 40 times during the Super Bowl! Horrible! I pay a lot of money for Hulu and they can't have the act together for the Super Bowl!

Products used:
Hulu with Live

Service
Value
Quality
Thumbnail of user kenm1175
1 review
0 helpful votes
February 22nd, 2024

We enjoy binge watching our favorite programs on Hulu, but as of just a couple weeks ago, Hulu stopped automatically playing the next episode. Now you have to manually tell it to play the next episode. They also removed the toggle in settings that tells it to play the next episode.
Hulu was slipping in our opinion, with available programming, but Hulu officially sux now. It's no fun to have to manually play each episode. And if you don't play it quickly, it boots you out.
We're probably going to delete Hulu. I've seen where people have canceled Hulu, but Hulu continues to bill you. Well, we use a bank card, and can block recurring charges, or just shut the card off. Problem solved, Hulu gone! Lol!

Service
Value
Thumbnail of user erricjordan
1 review
2 helpful votes
November 1st, 2023

Maybe someone can tell me why do have to go to the back page to find black movies on hulu?
Why isn't Chevalier on the front page of hulu with the new releases. I had to go to the black section to find this movie cause hulu doesn't advertise black movies. Also why did hulu put the homosexual section in the black story folder? Oh all $#*!s are faggots to y'all huh so put it black folder section right? $#*! hulu I get your message loud and clear.

Thumbnail of user scottc1236
1 review
6 helpful votes
January 31st, 2021

I hate that when you search for a movie or show and it says it's on hulu but when you go to hulu and search for the show it wants you purchase another service i. E. Disney, Stars, ESPN, MMM etc. If it's not on hulu then don't say that it is. Almost every movie I've wanted to watch on hulu is not on hulu.

Service
Value
Thumbnail of user danoy419
1 review
3 helpful votes
August 20th, 2023

Buyer beware. Total scam to sign up for Hulu -no ads! Find out later that it only applies to original Hulu shows. All other content has ads. So for the extra upgrade of 15/month, you get practically NOTHING. Tried contacting them multiple times to no avail. Long waits on "live" chat. No response or resolution provided.

Thumbnail of user georgeb947
3 reviews
18 helpful votes
December 10th, 2023

Picture freezes 4-6 times per hour, live TV is a joke, trying to add or delete channels to favorites is so complicated even Hulu can't tell you how to do it. Sometimes programs play with no video, no audio or both. Incredibly poor interface for a company that all it does is interface with users' TV.
A total joke.

Thumbnail of user ridaartunumcu
7 reviews
0 helpful votes
March 23rd, 2024

Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.

Thumbnail of user coles183
1 review
0 helpful votes
December 20th, 2023

The "choose your own" ads come in at top volume, 10x louder than the programming, and they ALWAYS freeze the app, especially the Jameson ads. In Googling the issue, I found a Reddit thread from over 100 days ago full of people with the SAME issue with a Jameson ad. Hulu was supposedly aware of it and fixing it but it obviously hasn't happened. There's a Carnival cruise ad and Apple Pay ad that do the same. The app also constantly boots me out, 4-6 times per hour, it's impossible to get through one episode of a tv show. I can't find a good way to give them direct feedback but I'm sure they don't care. And it's not, as they suggest, my internet speed or connection. I've tried clearing the cache and data and it helped briefly.

Products used:
Hulu with ads plus Starz and Showtime add-ons.

Service
Value
Quality
Thumbnail of user whitneyp134
1 review
0 helpful votes
January 26th, 2024

YOU HAVE THE SHOW BUT NOT THE MOVIE?!?!?! AND YOU WANT ME TO PAY A HIGHER SUBSCRIPTION PRICE TO WATCH THE MOVIE?!?! GET THE $#*!ING MOVIE YOU DUMB $#*!ES!

Tip for consumers:
overpriced junk

Value
Quality
Thumbnail of user derickm18
1 review
6 helpful votes
February 13th, 2020

There is decent program selection but If you have children there are very inappropriate commercials for children to watch. Would not recommend

Thumbnail of user carlj456
1 review
1 helpful vote
September 29th, 2023
Verified purchase

Signed up for Hulu last week, dropped YouTube TV. I run it through my apple TV set up on my home tv = at least I did - for the first week it was pretty good occasionally would get a channel saying they could not connect - and they were working on it - but most channels worked most of the time.
-I got an email telling me I needed to set my home area. I thought thats weird - i did that on sign up - but I went ahead and did that. Then all of a sudden, on some channels - it would not connect and gave me error messages - that indicated it was an internet connection problem - Thats Bull$#*!, netflix, prime, everything else runs just fine - got messages directing me to help page with a link - help would open for about 2 seconds - then say it was unavailable. More and more channels became unavailable over the next 2 or 3 days. Now - no connectivity - all I get is a message saying they are working on it - been that way for 2 days - no channels available. So I'm cancelling them after 1 week - a waste of 50 bucks

Products used:
hulu

Service
Value
Thumbnail of user bah5
2 reviews
5 helpful votes
September 26th, 2023

Keeps doing this all the time don't think its a good buy,don't know what I could do.i keep trying to restart but doesn't help

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikkid188
1 review
1 helpful vote
August 13th, 2023
Verified purchase

Hulu offers no ad service, and while I understand I'm seeing these on Hulu live based on network ownership, I don't understand why I'm seeing A LOT of ads during movies when I'm paying for no ads. Hulu is taking customers money for a service they are not providing as well as making money from Advertisers who are placing ads on the Hulu platform. This isn't right and I see why the reviews have low rating.

Service
Value
Quality
Thumbnail of user backdoc
1 review
1 helpful vote
August 25th, 2023

Their commercials between shows hang up and freeze. Once you back out and restart, it happens again and again. Especially after the Jameson Orange liquor commercial, guarded it will freeze every time after that commercial. Customer service is a joke. When someone finally answers, you cannot understand them because they're from another country. We're canceling this piece of crap and I suggest you really consider before buying into this mess.

Service
Value
Quality
Thumbnail of user chloe.e.orr
1 review
4 helpful votes
May 11th, 2023

For only 8 dollars a month I can watch so many great ads! 12 minutes into my show and I've already gotten to watch 10 minutes worth of advertisement! So glad I know which allergy relief to buy if I ever develop allergies how could I forget when that ad has played 3 times! No clue what's going on in the show I'm watching since there's LITERALLY ADS EVERY 4 MINUTES but it's not like I wanted to watch my show anyways

Tip for consumers:
Literally mind blown by how ridiculous this is. Like if I could give less than one star I would. Actually insane. I don't write bad reviews but this is crazyyyy.

Service
Value
Quality
Thumbnail of user bobs2205
1 review
1 helpful vote
September 11th, 2023

You can't manage your account from an iPhone or a tablet. It takes forever to get a customer service rep on the line and then they can barely comprehend English. I requested the cancellation of my service at the end of the period that I have already paid for. They cut it off immediately. Crappy service all around!

Thumbnail of user karinel12
1 review
7 helpful votes
July 20th, 2020

I object to adverts that say Black Lives Matter! My life matters and so do all people of different colours religion etc how disrespectful to be preached by HULU on whos life are more important STAY OUT OF POLITICS; your add is racist; - the meaning of Racist; a person who shows or feels discrimination or prejudice against people of other races, or who believes that a particular race is superior to another. ALL LIVES MATTER

Thumbnail of user mayceo
1 review
1 helpful vote
September 6th, 2023

Hulu has double charge me for the last 2 years. And this idiot would not acknowledge that. My suggestion is stay away from Hulu. Obviously they just care about raping you out of your money.

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1.9
1,396 reviews
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