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Hubzu Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the potential for value in real estate investments and the transparency of the auction process. However, significant concerns dominate the feedback, particularly regarding communication and customer service. Many reviews highlight frustrations with unclear bidding processes, unexpected fees, and a lack of responsiveness from support staff. Customers frequently express disappointment over perceived deceptive practices, including bid rejections and inadequate disclosure of terms. Overall, the sentiment leans towards skepticism, suggesting a need for improved clarity and ethical standards in their operations.
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As a Realtor, I am extremely pleased with the customer service especially toward my client. They are available beyond "normal" business hours and extremely courteous and helpful!
As a REALTOR the Hubzu website and process is very easy and efficient. Properties are easy to find, the property photos show the actual condition of the property, Hubzu associates were helpful, informed and professional. Overall it was a very good experience. Mary M.
Hi Mary!
Your feedback is important to us. We are glad to know that you were pleased with how the website works and with how you were assisted. You may reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
The website very easy to navigate. Hubzu has made the process of obtaining a home for living or investment purposes less difficult.
Hi Gregory!
Thank you for your feedback. We are pleased to know that you are satisfied with how the website works. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
The representatives are pleasant and friendly. And very helpful. I enjoyed speaking with them. Will recommend to others
Hi Angela,
Thank you for sharing your positive experience with us. We are glad to know that you were pleased with the service that we provided. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Bidding on this site is easy. The customer service is excellent. The sale process is fast and easy from beginning to end. I recommend hubzu 100%
Hi Carmen!
We appreciate you sharing your positive experience with us. Any feedback coming from customers like you motivates us to improve our website. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
Realtors are charged with submitting offers per the state of AZ. Hubzu has created a loophole that allows a realtor to shirk the one responsibilty he has, which is to forward an emailed offer. Any listing agent who lists a hubzu.com property should have his license revoked.
Hi William,
Thank you for your feedback. Could you please provide us your details so that we can speak with you regarding your experience? You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
I had an inquiry from a buyer about a property that she saw on Zillow, but it was not on MLS. Hubzu/Altisource associates were able to get me a status on the property so that I could answer my buyer. Sam was very kind, helpful and courteous.
Hi Carol!
Thank you for sharing your positive feedback with us. We are glad to know that you were satisfied with the service. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I have being bidding on a house, I have won the house 5times. I went pass the reserved. Once I won, they ask me for my info such as address and extra and a congratulation email. Then a few hours later they told me that someone had outbid me. But somehow the next day the house was back on the auction. Here is the real problem with hubzu, they take so long to sell the house that people break into the homes and steal copper, AC unit and heater gone, electric gone. Broken windows. U can't get a hold of the realtor on hubzu, if they actually had a real realtor, at least u could discuss the issue with the house.
Hi Kevin,
Thank you for sending us your details. Rest assured that we are looking into this matter and that we have forwarded your concern to the appropriate department for assistance. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com if you have further questions or concerns.
Thanks,
Altisource Customer Advocacy Team
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Hi Kevin,
Your feedback is important to us. Could you please provide us your details so that we can speak with you regarding your experience? You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
They start out with a low bid. They dont show any bad photos at all. Once the buyer shows interest the jack up the price. Plus lot of bull$#*! service fees.
Hi Chetz,
Thank you for your feedback. Could you please provide us your details so that we can speak with you regarding your experience? You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
I do business with several on line auctions; Altisource offer great values and it has the best customer service by far. I highly recommend it,
Hi Hugo,
Thank you for your feedback. We are glad to know that we have met your expectations with our website and service. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu is a simple and effective way to find quality real estate properties. At hubzu you can find the best deal and in case you need to speak with an associate, it is easy to get hole one. They are professional and prompt to return your call.
Hi Javid!
Thank you for your feedback. We are glad to know that you are satisfied with the website. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
The online business is the best place to do business, and its easy to find property. Hubzu is the one stop shop for property.
Hi Sunkarie,
We appreciate you sharing your positive experience with us. We are glad to know that we have met your expectations with our website. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Never had experience participating in an auction before Bubzu, The readiness to help was totally surprising and the directions were clear and easy to understand. All you need is ask and the help is a phone call away 24/7. I feel like a pro, to bid on an auction without worries that is part of guessing about the hidden costs. I do encourage anyone who is looking for a bargain in owning a house to try Huzu without hesitation.
Hi Cyrus!
We appreciate you sharing your positive experience with us! Any feedback coming from customers like you drives us to enhance the customer service that we provide. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions. We look forward to doing business with you in the future.
Thanks,
Altisource Customer Advocacy Team
I am a Realtor and been using Hubzu since 2011 my client's have been very happy. Customer service is vey helpful. Hubzu's web site is very user friendly!
Hi Angela,
Thank you for your feedback. We appreciate you sharing your positive experience with us. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu went a step above, they helped me with my questions, and followed up with me to make sure I understood and to see if I needed anything else.
The website is very user friendly and so is the customer service representatives.
Hi Marci,
Thank you for sharing your positive feedback with us. We are glad to know that we have exceeded your expectations. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Since when do you need to provide someone with your social security number to place an offer on a property? I am a licensed Real Estate Broker and find this absolutely absurd. I would never give out that information nor would i ever recommend my clients do. We live in a day in age with so much security fraud and this is what they request. There are plenty of ways to request identification how about ID to start off. So apparently if you feel uncomfortable providing this very personal and sensitive information you can't bid on a property. Ok good luck i guess other fools will have no problem in releasing this info
Hi Joe,
Thank you for your feedback on our authorization process. In today’s world, we certainly understand your concern. In fact, that is exactly why we implemented our Buyer Verification Program. Its purpose is to ensure that all bidders who are bidding on the Hubzu auction platform are legitimate and with intent to purchase the property. This program is designed to eliminate fraudulent activity, ghost bidding or non-serious bidders. By verifying each account, we can ensure each bidder has a unique identity which ultimately protects all parties involved. In addition, please note, we only use the last 4 digits of your social security number to verify your identity. It is not stored for future use and is transmitted over an encrypted connection. To learn more about the verification process, please visit our FAQ page https://www.hubzu.com/about/faq#registration on Hubzu.com or feel free to contact Hubzu directly via phone or chat. You may also reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Up to this point customer service has been very good. Correspondence has been great, professional and courteous. Looking forward to working toward closing this file. Thanks for for interest.
Hi Gregory!
Thank you for your feedback. We are happy to know that you were satisfied with the service that you received. You may reach out to us at customeradvocacyteam@altisource.com if you have any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
The staff at Hubzu were knowledgeable and very helpful, concerned about your issue. They couldn't help me with my problem, but heard me out, and directed me to a company that could.
Hi Reginald,
Thank you for your feedback. We are glad to know that you were satisfied with the assistance that you received. Don't hesitate to contact us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu was super helpful and easy to use. The customer service is one of the best I have ever seen and they answered all of my questions as well as help me purchase my house. I really appreciate this website
Hi Radya!
Thank you for sharing your positive experience with us. We are glad to know that we have helped you get your dream house. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
Honestly, I have not used Hubzu in a few years and I did have a client who put in an offer, it was accepted and then they said a higher offer came in but then it came back on the market at a lower price so that was extremely frustrating to my client. Hopefully, things have gotten better in terms of bidding and accepting an offer.
Hi Stephenie,
We appreciate your feedback. Words like these motivates us to improve our website. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
From the business
Hubzu, the Easy Way to Buy and Sell Homes Online. We've sold tens of thousands of homes through our secure online marketplace. Search Hubzu listings
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Florence,
We appreciate your feedback. Words like these motivates to enhance the customer service that we provide. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team