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Hubzu Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the potential for value in real estate investments and the transparency of the auction process. However, significant concerns dominate the feedback, particularly regarding communication and customer service. Many reviews highlight frustrations with unclear bidding processes, unexpected fees, and a lack of responsiveness from support staff. Customers frequently express disappointment over perceived deceptive practices, including bid rejections and inadequate disclosure of terms. Overall, the sentiment leans towards skepticism, suggesting a need for improved clarity and ethical standards in their operations.
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Easy bidding and good inventory with responsive and professional staff. The site was recommended to me by a good friend of mine who had purchased property from the site and was very satisfied.
I'm trying to bid on a property, but right as it starts, someone bids 60K over asking. Why? This same person then changes his bid three times over the course of the next day. Clearly, this is a scam or an inside job, bidding against yourself. See photo attached!
Hi,
We understand at times some auctions or bids may appear unusual to the bidder. Rest assured that we work very hard to ensure only legitimate and serious buyers are bidding in Hubzu auctions. Our Buyer Verification Program as well as our Bid Deposit Program (select states only) were designed to address these concerns and protect all parties involved. In addition, we absolutely never place bids corporately or on behalf of the seller. To learn more about these protective programs, please visit our FAQ page https://www.hubzu.com/about/faq on Hubzu.com or feel free to contact Hubzu directly via phone or chat. You may also reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I have tried to bid on many houses and have been the highest bid several times, yet my bid was not accepted! It did not meet the price they wanted! Then in the next hour they email me saying that the house is available to bid on again and I should put in my bid!
Crazy is doing the same thing over and over expecting a different result... I'm not crazy, I am done with this site!
Hi,
We are sorry to know about what happened. Because many bidders have experienced traditional auction formats, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If a bidder disagrees with the reserve, we encourage the bidder to still bid on the property for what they would be willing to pay. Because if an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again. To learn more about the auction process, please visit our FAQ page at https://www.hubzu.com/about/faq#auctions on Hubzu.com or feel free to contact Hubzu directly via phone or chat. You may also reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Phoned Hubzu to get access code to a property. Received code within a very short time span. Customer service was so awesome that I am very comfortable calling to have my concerns addressed.
Hi Katherine,
We appreciate you sharing your positive experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu is a great way to buy a home! The website is easy to use and the customer service representatives are knowledgeable and helpful.
Hi Cindy,
Thank you for sharing your positive experience with us. We are glad to know that the website was to your liking. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Eric and all the team in customer service are great. They have made this a smooth process for me and my client!
Hi Tammy!
Thank you for sharing your positive experience. We are glad to know that you were pleased with the service that Eric provided. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I bid on same house 3 times and win and they keep bidding the same house out and no communication with Hubzu!
Hi Ben,
Thank you for sharing your feedback with us. Could you please provide us your details so that we can speak with you regarding your experience? Please include the address of the property that you bid on. You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
This company is not responsive and quite frankly is in the verge of of being deceitful in their business practices. They partner with Real Homes and both companies are unethical.
Hi David,
Your feedback is important to us. Could you please provide us your details so that we can speak with you regarding your experience? You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
The personal that work at hubzu are very professional, polite and knowledgeable. I loved doing business with hubzu
Hi Maria,
Thank you for sharing your positive experience with us. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I am pleased with the customer service at Hubzu. My client and I received great service with attention to details and efficient follow up. We closed a transaction in August 2018 and now I'm working on another purchase with Hubzu.
Hi Esther!
Thank you for sharing your positive feedback with us. We are glad to know that you were satisfied with the service. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Do not bid or get into this illegal business practice. They will tell you thatvyou won the bid and demand you for money in less then 24 hours. In the mean time if you try to call the customer service people they will avt dumb and just demand you to pay first and updaye status. After you pay them. They will send you an illegal contract to sign. And demand for more money. Be advised thia is a scam dont fall for it. Its site jabber responsibility to check the authenticity of 5 star reviews. They are all fake.
Hi Sam,
Your feedback is important to us. Could you please provide us your details so that we can speak with you regarding your experience? You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
Hubzu was easy to work with. Great customer service. Just don't like the bidding process. They really have no idea how much the house is really worth in that area based on its condition. Most of them are overpriced and you have to bid on it for months and months. Wish there was a easier way to purchase these house that, some are in very bad condition and just get worse as they sit there for months being bid on.
Hi Donna,
We appreciate you sharing your experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
I closed escrow with Hubzu in March 2018 and we received the best service from Hubzu.
Jamie Anvaripour
Hi Jamie!
We appreciate you sharing your experience with us. We are glad to know that we have met your expectations. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns. We look forward to do business with you again.
Thanks,
Altisource Customer Advocacy Team
The representative walked me through step by step to update my information. She is very helpful with service mind.
Hi Sue,
Thank you for sharing your positive experience with us. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
The Company representative was very helpful. Very professional. Good experience We are hoping to buy more house this time.
Hi Rizwan,
We appreciate you sharing your positive experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I called to ask for help in updating my new real estate license information. The representative was very patient. Walked me step by step on what I needed to do. Very helpful!
Hi Nereida!
Thank you for sharing your positive experience with us. We are glad to know that we have met your expectations. You may reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
This is the third house my client has purchased through Hubzu. The past twice our experience was very good. Company reps were very professional. We are hoping for the same this time.
Hi Tricia!
Thank you for sharing your positive experience with us. We are glad to know that you were satisfied with your transaction with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
This is the same company as Alti-source, They sell houses and can not even clear the title, Yet want the buyer to go thru hoops. 2 months later they where still trying to get a clear title, What a joke of a company and I would recommend getting title insurance from the junk houses that have been fore-closured on and they still want top dollar, and they contractors are not licensed and they do not pull any permits, Just Craig's list handyman painting over mold and everything else, buyer beware
Hi George,
Congratulations on your winning bid. We are sorry that your experience after the win did not meet your expectations. Based on what you’ve written, it appears your winning property may have required additional steps in order to obtain a clear title. Sometimes this takes longer than we would like. We understand that waiting for a clear title can be frustrating, so we address this specific topic on our FAQ page: https://www.hubzu.com/about/faq#closing. We would also like to reassure you that our contractors go through an approval process and are licensed to perform their work. Should you have specific concerns about a contractor, please let us know immediately.
It is our goal to make your experience as easy and stress-free as possible. If we can provide further assistance at this point, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
Called to question the process of submitting an offer for a client. The rep was very good and helpful and confirmed my understanding of the process. Very helpful, clear and concise answers!
Hi Gwen,
We appreciate you sharing your positive experience with us. We are glad to know that we have met your expectations in providing you a clear understanding of the process. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
Your customer service rep. Was very knowledgeable and helpful. He assisted me in a timely fashion. It was such a pleasure speaking with someone that possessed pure professionalism.
Hi Valerie!
Thank you for your feedback. We are happy to know that you were satisfied with the customer service that you received. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
From the business
Hubzu, the Easy Way to Buy and Sell Homes Online. We've sold tens of thousands of homes through our secure online marketplace. Search Hubzu listings
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ali,
We appreciate you sharing your positive experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team