• HSN

HSN

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

HSN has a rating of 1.48 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HSN most frequently mention customer service, credit card, and phone number problems. HSN ranks 820th among Discount Shopping sites.

  • Service
    70
  • Value
    64
  • Shipping
    62
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
35
31
See all photos

What reviewers want you to know

Positive highlights

  • I know their shipping time may take longer than expected but I love love love their customer service.

Critical highlights

  • Bad Bad customer service- i'm canceling my HSN credit card next!
How would you rate HSN?
Top Positive Review

“Trexonic 14"”

Joe G.
12/8/21

Work Great. Easy setup, Good picture. The no signal come up every now and then but over all great product.

Top Critical Review

“HP 2 laptop deal”

Thomas W.
11/26/23

HsN Sells a set of 2 HP laptops for just over $500 they come with 4 gb. RAM. It is a windows 11 system and isn't worth using it as a paperweight. Don't expect to get any help from HSN or HP. Not suitable for a 6 yo. Kid.Total waste of time. If it sounds too good to be true then it probably is

Reviews (332)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (32) customer service (89)
Thumbnail of user thomasw3108
1 review
0 helpful votes
November 26th, 2023

HsN Sells a set of 2 HP laptops for just over $500 they come with 4 gb. RAM. It is a windows 11 system and isn't worth using it as a paperweight. Don't expect to get any help from HSN or HP. Not suitable for a 6 yo. Kid.Total waste of time. If it sounds too good to be true then it probably is

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindam6256
1 review
2 helpful votes
February 29th, 2024

Ordered 4 identical items in Dec 2023. I called and was reimbursed in Dec for these items cause I DiD NOT receive any if them. However in FEB 2024 these items reappeared on my credit card. I called and was transferred to 3 different dept only to be told it would be reviewed. Found a message on my phone stating the charges will remain on my credit card and to dispute chgs with my bank. HSN is basically calling me a liar and this is totally unacceptable. I WILL NEVER SHOP AT HASN AGAIN...BUYERS BEWARE!

Thumbnail of user dirkb74
3 reviews
6 helpful votes
December 1st, 2023

Ordered a Kärcher window vacuum from HSN as Black Friday deal. Showed 12 units available and shipping confirmation came soon "ready for carrier pickup ". Since nothing was picked up after a week I contacted HSN. Explanation was that the item must have got lost in the shipping process. I asked for a replacement but was told the product is not available. Had to order a more expensive model directly from Kaercher which is already in transit. Ironically I received a " received returned item" confirmation from HSN for the money refund. Avoid this vendor!

Service
Value
Shipping
Thumbnail of user fahmyafaf73
1 review
1 helpful vote
February 7th, 2024

They want to punish you for returns, I return a purchase and they charge me for return label? And they take forever to credit you back your money. Never again will I purchase anything from HSN shame on them. Horrible experience

Thumbnail of user msthangaka69
1 review
0 helpful votes
February 12th, 2024

Next holiday season don't believe that HSN"S Black Friday sales wont be around after the New Year. February and after you can buy those same items for hundreds of dollars less than Black Friday. You will not be able to return items for the difference.

Tip for consumers:
I don't like being took an advantage of in tricked around the holidays I'm on a fixed income and now I have to see you sell what I just bought for the holidays supposedly Black Friday and now you have it for hundreds of dollars less that's not fair so if I am going to buy anything from you ever again it will be after the new year when it's hundreds of dollars less

Products used:
Computer

Thumbnail of user albertm871
1 review
0 helpful votes
March 17th, 2024

I wanted to buy a printer. You get a $40 discount with you 1st purchase on their card but it's impossible

Tip for consumers:
It's going to be difficult to get the discount that they are offering.

Products used:
None.

Value
Thumbnail of user jiml1560
1 review
0 helpful votes
January 27th, 2024

I ordered an outdoor camera for $69 but was not happy with the lack of ease trying to set it up I followed instructions for returning but UPS charged me $15.34 to ship it back to HSN.
This was my first and LAST time I order at HSN

Tip for consumers:
Return shipping cost was 17% of order

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinaschels
1 review
1 helpful vote
December 23rd, 2023

I have absolutely no faith in our hospital. Not only did a friend die for nothing! But my 8 year sat there for 5 hours during an asthma attack! 8 years old as I sat there watching junkies come I. And get helped before my defenceless 8 year old. I am absolutely horrified and disgusted with our health care system!

Service
Value
Quality
Thumbnail of user jdk2009j
1 review
1 helpful vote
January 16th, 2024

HSN returns are awful. I sent two items back on Jan 2nd. One of the items was sent to NJ and made it. I had to contact them and ask where my return money was. It has been 2 weeks!. They said it should be in my account 3-4 days days. I am still waiting! The other item had to be sent an hour away on the other side of Johnson city TN,and for 3 weeks it's been sitting in Knoxville. It's just been ridiculous. The item is suppose to be on the way now. Guess I won't see my return money for another month on that item. How is it 2024!? And it takes a company this long to refund your money? Every other company I ever had to deal with was a 3 day wait. I will be paying off what I owe to HSN and deleting my account. It is just not worth the headache. I feel like I have to do everyone's jobs for them. HSN use to be a good company, but has gone done hill ever since Covid. I will not be using them anymore. It has become that bad.

Thumbnail of user johnt3477
1 review
1 helpful vote
June 7th, 2022

HSN has a home run with the KitchenHQ line and its affable and ever-so-watchable professional Chef Massoud. I saw the show tonight with Callie Northagen - and what a show this compelling well paired duo presented.
Bravo and congratulations, HSN!

Thumbnail of user bobernyc
1 review
11 helpful votes
July 21st, 2023

The most horrible website and company as ever existed! Stay away and never place any order from them. They canceled my order 3 times. No call or explanation at all. The worse customer service as I ever experienced. They are not able to explain why the cancel you order blaming on financial institution. They are working from home so no supervisor and you can't speak with any one who's in charge. ONE BIG NIGHTMARE. STAY AWAY!

Service
Thumbnail of user lindaf2863
1 review
1 helpful vote
January 15th, 2024

Beware of cheap merchandise lots from China very cheap made and then they marked it up so high you can order it cheap from China, Japan..

Products used:
None to cheap...

Service
Value
Shipping
Returns
Quality
Thumbnail of user noraj49
1 review
6 helpful votes
May 6th, 2021

Models showing shoes twist and turn with heel up in the air which kills the overall look of the shoe. You are not going to walk like that or stand in line at a store with your heel up in the air. Why does your people who show linens rub rub rub the products? Buyers can't feel the items so seeing it done is stupid and kind of turns me off even to the point of changing channels. Why do you consuntrate so hard on colors, which is unimportant, rather than quality of a product? For instance, laptop sales. You will tell the colors over and over but never mention brand of SSD or hard drive, I bout a higher end laptop that had hard drive failure three months in and when checked there was a $49 dollar Samsung HD but manufacture ask $149.95 for a replacement. So I was stuck with a $900 useless laptop.

Value
Shipping
Returns
Quality
Thumbnail of user jakeg219
1 review
1 helpful vote
December 14th, 2023

I tried to order something on Black Friday with their code they put out on 20 off of 40+. I put my item in the cart and put the promo code in that showed the discounted rate in the cart but when I pushed to confirm the order i was charged full price for the item because my purchase notification came through my phone. I tried to contact HSN to explain why and they told me that coupons don't work with every order but if that's true why did I enter the code and it showed the money being discounted. They basically turned the cold shoulder and shrugged it off. Would not recommend buying anything from them.

Products used:
None because they over charged me

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericaw474
1 review
0 helpful votes
December 13th, 2023

Very unhappy with the product and the return instruction given when you call the customer service.
Should have returned as a customer from my last experience but at least now I know and i'm leaving a review this time.HSN not for me

Thumbnail of user catison0502
3 reviews
10 helpful votes
November 7th, 2023

HSN does not promise items they take your order knowing they are out of the product and they disappoint you iPad birthday gifts that never came. I recently ordered boots that never came. I recently ordered silver 1 ounce Coca-Cola bars for Christmas. They tell me it's gonna be be delivered they keep changing the delivery date and now they took the money out of my checking account and I never received them. They are terrible. I am never ordering from HSN again and I got it and I am going to cut up with a pair of scissors, my HSN card, BAD business practices. Don't take the orders if you don't have the product.!

Thumbnail of user lelag15
1 review
7 helpful votes
February 10th, 2023

I made my first and only purchase from HSN and began receiving advertising emails every day afterwards. I tried "unsubscribing" many times and made no less than 5 calls requesting they take me off of their email distribution but it's been 3 months now and they continue to harrass me daily with more emails. After one call with a manager wherein I thougth it had finally been resolved, I then received the attached letter stating I do not have a right to be taken off the email list. This is unacceptable and will ensure that I NEVER AGAIN order from HSN.

Thumbnail of user joeb1452
2 reviews
11 helpful votes
May 3rd, 2023

See the attached text screen shot. We bent over backwards for her as a customer, then she sends a text message intended for her boyfriend to the person she mentioned about (me!). All I can say is wow! Unprofessional and rude. Callie Northagen is who you chose to represent your company?

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonys1402
1 review
9 helpful votes
February 17th, 2022

I purchased the "TP Link Deco E3 Whole Home Mesh Wi-Wifi". I installed it but it didn't perform so I paid 3 other people on different occasions to reinstall the thing but there was NEVER any improvement of the product. After returning it they sent my same old item back to me. No credit and no return accepted

Tip for consumers:
HSN is a rip-off

Products used:
Reverted to my original Xfinity Wi-Fi because it worked better than the "TP Link Deco E3 Whole Home Mesh Wi-Fi."

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetc15
106 reviews
427 helpful votes
April 8th, 2017

I watch HSN quite often. A lot of the products are helpful, convenient, sometimes gimmicky and most just junk. I ordered from them several times and haven't had any big issues with the service or products. My last order was the Bell + Howell Ultrasonic Pest Repeller. I was stupidly led to think this product would work because of the demonstration. Well, it doesn't work. Not for any sort of pest. Not even the ones mentioned on the show. The ticking light and sound is also not as "quiet" as they made it sound. It's actually really annoying at night.

Regardless, I didn't bother returning the item after having it for so long. It also took over a month for the item to even ship out from whatever warehouse was in. This was just my last experience that wasn't well, but I haven't had any other issues.

Thumbnail of user joeg1027
1 review
1 helpful vote
December 8th, 2021

Work Great. Easy setup, Good picture. The no signal come up every now and then but over all great product.

Products used:
trexonic 14" tv

Service
Value
Shipping
Quality
Thumbnail of user lisam4704
2 reviews
0 helpful votes
September 5th, 2022
Verified purchase

Once received my husband put it together and noticed rust and bent bars. I purchased this product because it was small enough to fit in our RV. We travel constantly year around. When I reached out asking for some refund to get this item fixed. I have to jump through hoops in order to have this issue resolved. The customer shouldn't have to jump through hoops it should be made easy if there is proof of issue which I have. I will no longer purchase anything through this company.

Tip for consumers:
I will never recommend or purchase from this company again. The product I purchased was not in good condition and I the customer has to jump through hoops in order to get any resolution.

Products used:
I can't use the product I purchased until we have it fixed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markl1881
2 reviews
7 helpful votes
May 7th, 2022
Verified purchase

You just need to look at the pictures and read to know what a miserable experience I had. Ridiculous.

Tip for consumers:
Never order a gift card from them

Products used:
Gift card

Service
Value
Shipping
Thumbnail of user almas53
1 review
1 helpful vote
June 12th, 2020

I have so far have a bad experience with HSN the customer services it's always polite and quick to help. In my opinion it's much better the QVC.

Thumbnail of user mikef1900
1 review
1 helpful vote
October 19th, 2023

Be careful with hsn card and flex pay the card company take the whole amount of payment then hsn still takes the flex pay, and if you pay early as i did the will not update your payment right away. There is not customer service after midnight they are closed.

Products used:
Security camera

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shopping made easy and fun. Shop our online assortment of exclusive products and top brand names from the comfort of your home. See what's new at HSN!

How do I know I can trust these reviews about HSN?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HSN?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business