HSNReviews 317

I BOUGHT. A SET OF TOSHIBA CORDFREE EAR BUDS TWO PACK. IN 6 MOUTHS BOTH PAIR WENT OUT. I DID NOT BUY THE EXTENDED WARRANTY I FELT THEY WOULD LAST AT LEAST A YEAR. TOSHIBA OFFERS A ONE YEAR LIMITED WARRANTY. I CALL HSN CUSTOMER SERVICE FOR HELP WITH THE LIMITED WARRANTY THROUGH TOSHIBA AND THEY WOULD NOT HELP ME AT ALL. GO TO THERE WEB SITE THEY TOLD ME. I WENT TO THE SITE THEY TOLD ME AND FOUND NOTHING. THAT HAD TO DO WITH TOSHIBA/ HSN WARRANTY. I'LL NEVER BUY FROM HSN AGAIN. I HAVE THERE CREDIT CARD TOO. I'M THINKING ABOUT CANCELING IT. BAD CUSTOMER SERVICE AFTER THE SALE. TOSHIBA EAR BUDS SUCK. DON'T BUY.

After my father passed, my mother, who is a senior, slowly became a shopaholic, racked up 1000s of dollars worth of charges on the HSN credit card. The more she shopped the more credit they gave her. She's on a fixed income, but instead of monitoring shoppers income vs. the credit the allot them, they let seniors go into debt instead. She had 3 strokes, was in a rehab facility, was told by medical staff not to spend any of her SSI in case she had to go to long-term where Medicaid would take all her check. POA I changed all phone numbers to mine to pay her bills, when she was still able. ONE month of being late on payment and HSN sent it to their collections department. They began harrassing me no matter how many times I told the she was in rehab, stroke, couldn't pay, put it on file. 8:01 a.m. they called me every hour on the hour for four hors straight. The last call told me it wasn't harrassment, argued with me heatedly, so I startes blocking the calls. ONE MONTH LATE! And YES it was harrasment according to FDCPA. If a loved one is shopping with this company, watch their spending, block the channel, do whatever you can to make sure they don't get taken advantage of by this company.

Twice, I have ordered one item from HSN. The second time, I only ordered from them because I couldn't find my desired product elsewhere. The first time, I ordered one item and approved payment thru PayPal for one item. They sent and billed for 3 items. The second time, I made sure I didn't order anything recurring - only one item/one time payment - and they sent and charged for four. They have different billing names they use to somehow fool PayPal. HSN sends an email confirmation right after you order, showing the correct number and the correct payment - and then within 24 hrs- they send about 3 more emails, using a slightly different corporate name - like HSN1 or HSN LLC. When you are busy and glance at emails, you think it's just part of the order confirmation, shipping, tracking process that every legitimate company uses. But no - they are actually creating as many additional orders as they think they can get away with. I have blocked them on PayPal now, and have sent a dispute to PayPal. Getting thru to HSN customer service online or in person is a never ending circle to nowhere. Do NOT order from this company.

Unhappy with quality of Tony Little Gazelle received on 1/30/2019 and dropped it off at UPS on 2/1/2019 at a return shipping cost of $94.00 on a $279.00 item. My credit card was billed the first $69.00 installment for it on 2/10/2019, and I was told when I called HSN, to go ahead and pay the charge, due to them not receiving notification it was "received back at their vendor yet". Got another installment charge of $49.00 for same item on my 3/10/2019 credit card bill. After calling on March 20 with the UPS tracking number, they admitted it had INDEED been received by their vendor on 2/5/2019 and they had yet to hear from them yet, so they couldn't issue full credit for the item until now. What if I had never called them and had them check on it actually being received? This is inexcusable!

I've never had a issue with HSN and regret one at this time, but I feel the need to vent as I feel my concerns are being ignored and disregarded. This past December I purchased a few items from HSN and was satisfied with all except one, which was a tube of mascara. Upon receiving the mascara, I noticed it was dry and unusable. I immediately contacted HSN's customer support to advise, in which they told me to return. I returned the product and for some reason they are stating never received back. So, due to being lost n the mail they refused me a refund and pretty much stated SOL on me!

So, now they continue to charge me for mascara that was returned to them!

I will NEVER EVER purchase another item from HSN again! Their product quality was extremely poor and they do NOT HONOR their return policy!

I have a copy of the return merchandise package slip.

Took my money, declined my order. How an you take money from someone's account & provide nothing for it. They say they release your money immediately but it an take 3 business days to process and then your bank can take 1-30 days to refund it to your account. They should approve or deny you Flexpay before they take the money from your account. Now my Christmas is ruined because they took the last of our money that was to buy my kids gifts!

I returned 3 things using the prepaid labels enclosed in the package. I was never given credit for my returns. I am shocked as this is the first time that this has happened in my 20 years of dealing with them. I am out of over $80 as they refused to do anything about my return. QVC is much better for dealing with as far as returns are concerned. In the future, I am warning everyone about their return policy and their ability to take your money and not work with you--at all.

I can honestly say in the 20+ years I have been shopping online this is my first really negative experience. While watching the absolutely breathless presentation for a blendtec blender I was encourage to try the product because after all you can always return the item if you dont like it. What they fail to tell you is Blendtec does not participate in the easy return process at HSN leaving you to ship it back via the post office at a whopping $35.00 charge. Who would ever take the chance of ordering something and getting stuck with a return fee that high. Since I am a HSN customer I feel it is there responsibility to inform customers of this process up front. CS seems to think they have no responsibility because Blendtec chooses not to participate in the easy return process available. What garbage they know if they would tell you this upfront you would not order the produc. HSN would obviously rather risk losing customers to make a sale. BAD BUSINESS PRACTICE!

Ordered an item early Aug - product defective. I called HSN & they issued me a UPS prepaid return label. Product returned Aug 21st. They shipped a new order which was also defective. I returned 2nd product Sept 11th. As of yesterday no credits have been issued. I checked delivery of UPS return and HSN received the item Aug 28th (yes a month ago)! They don't want to check for the 2nd return because I don't have a tracking #. This is awful customer service. I hate having to do a companies work as I don't work for HSN yet they expect me to do their work! No more shopping at HSN!

Published review 9/29/18
Do not buy a phone from them. I love HSN and purchase regulary. I bought a Samsung s8 plus for $804. I Paid my last payment on 9/21/18. I broke the phone on 9/28/18. I did not expect anything from HSN until I went to register the phone and could not. I contacted samsung to have it registered and repaired only to be told the phone is international and cannot be registered or repaired in the United States there is no way possible for them to even get parts. I was not told this when I purchased the phone. I want my money back and HSN feel it is not their problem.

Beware of HSN. If you order on flex pay, watch your payments very carefully. If you want to pay in full before your flex pay date is up, you will still be charged! They will show a credit balance on your account and then they will charge another payment and tell you you don't have a credit balance. They are rip offs! Their customer service is extremely combative and rude to say the least. I will NEVER buy anything from them again. For those that have not experienced what others have... you will eventually. I had a good experience at first too. Once they have you - then they begin their creative accounting with you and rip you off.

After reading their "easy return policy" I ordered a dress. Their return policy states full refund including original shipping and handling. Dress did not work out, so I returned it. There was a shipping label and tracking number included with my invoice, so that part was very easy. What I had a problem with is the fact that they charge a return insurance fee, that you are not made aware of until you receive your item and the fee amount is listed. I called and was told that it states that on their web site. I looked everywhere on their web site and even typed in "return fee", "refund policy" and those only took me back to what their policy openly states... full refund. Nowhere does it mention the return insurance fee. After arguing for quite sometime they agreed to remove the $7.95 insurance fee. Just beware that they do not offer a "FULL REFUND".