Lori W.

I've never had a issue with HSN and regret one at this time, but I feel the need to vent as I feel my concerns are being ignored and disregarded. This past December I purchased a few items from HSN and was satisfied with all except one, which was a tube of mascara. Upon receiving the mascara, I noticed it was dry and unusable. I immediately contacted HSN's customer support to advise, in which they told me to return. I returned the product and for some reason they are stating never received back. So, due to being lost n the mail they refused me a refund and pretty much stated SOL on me!

So, now they continue to charge me for mascara that was returned to them!

I will NEVER EVER purchase another item from HSN again! Their product quality was extremely poor and they do NOT HONOR their return policy!

I have a copy of the return merchandise package slip.