Cathy S.

After reading their "easy return policy" I ordered a dress. Their return policy states full refund including original shipping and handling. Dress did not work out, so I returned it. There was a shipping label and tracking number included with my invoice, so that part was very easy. What I had a problem with is the fact that they charge a return insurance fee, that you are not made aware of until you receive your item and the fee amount is listed. I called and was told that it states that on their web site. I looked everywhere on their web site and even typed in "return fee", "refund policy" and those only took me back to what their policy openly states... full refund. Nowhere does it mention the return insurance fee. After arguing for quite sometime they agreed to remove the $7.95 insurance fee. Just beware that they do not offer a "FULL REFUND".