I returned 3 things using the prepaid labels enclosed in the package. I was never given credit for my returns. I am shocked as this is the first time that this has happened in my 20 years of dealing with them. I am out of over $80 as they refused to do anything about my return. QVC is much better for dealing with as far as returns are concerned. In the future, I am warning everyone about their return policy and their ability to take your money and not work with you--at all.