HP

I've used HP since as far back as I can remember and never had any major issues with this company. Love the company. Love their brand. I will continue to use.

HP does not allow you to contact a human. They want you to use their virtual assistant which will only answer the questions they want to answer. HP wants to control the customer and pad their profits. I own the printers. I paid for them. I did not lease a printer. I did not sign an agreement with HP saying that I would only use the printer in the way THEY insist I use it. HP's own virtual assistant says that alignment wastes ink. Yet HP will not allow me, the owner of the product and the person who has to purchase the ink, to turn off the automatic alignment "feature" that runs, WITHOUT MY CONSENT, every time I replace a printer cartridge. HP will give me NO ONE to discuss this with. HP has NO accessible HUMAN customer service. I will NOT recommend HP to ANYONE for ANY HP product. I will not purchase another HP product until they become CUSTOMER oriented.

VERY POOR COMPANY if you can think for yourself and want to make your own decisions about products you purchased and own.

I absolutely loathe HP after this experience. I got what turned out to be a defective TANGO X printer. I purchased online through the Apple store. It came after many weeks since it was on backorder. It arrived March 2022 and within 2 months the printer was wonky and not working properly. I am a fairly tech savvy person so I attempted all the right channels for troubleshooting. After many emails, calls and troubleshooting hours (via screen sharing) I finally got the ok to send it back to HP. I wait months. I finally get it a few weeks ago MARCH 2023. And they forget to add the plug. I ask HP if they can overnight it for fastest delivery so I can get it sooner and not wait the 10 days which felt like an added insult to injury. They say no, must wait 7-10 days. So this was the last straw. I requested a refund instead of waiting another 10 days for them to mail me a plug. They tell me to call APPLE since my warranty is a few days from expiring and I will be "pro-rated" a refund. I call Apple and they can't help. Each call, each touchpoint is at least an hour often 2, of my day. Added up those hours devoted to trying to sort out this problem adds up to WAY more than the $249 I spent on this printer. Which now I hear has been discontinued. The only positive in all this is I have found a new calling. And it starts here and now. I hope HP goes bankrupt. It's coming soon, I know it. There's only so long you can get away with this kind of behavior. I am very patient person. I will be cheering when HP goes down.

We had an issue with their printer and the customer service tech lied to my mother until I spoke up as a cyber security student and said they were lying and showed my mother evidence they they were lying to her! DO NOT TRUST THIS COMPANY!

I bought my HP Envy from Staples a few months ago. Had to call to "set it up" and talked with someone from India for 2 hours, and could barely understand them. Then talked with someone from the Philippines whom I could also barely understand. My printer now won't work with my HP desktop computer. Tried the HP Support line and, again, could not understand the lady. Asked for for an agent from the USA and was put on infinite hold. UNBELIEVABLY BAD CUSTOMER SERVICE!

I recently bought a new Printer from HP. After having the ink cartridge's refilled an bringing them home and trying to get them to work in my printer, I then discovered that they will not work in the printer! I was outraged and called HP with the complaint. After several weeks of hearing nothing an HP REP called and offered my 2 printer cartridge's to shut me up. I said to the guy, YOU ARE GREEDY, and take it to a new height in the definition! Keep your cartridge's and I will just go to site jabber and post a SHAME ON YOU!

DO NOT BUY AN HP computer if you think you might EVER need assistance! If you have a brand new computer they will not honor their warranty and replace it - oh, they will fix it (4 days to get you a box to return it in) AFTER you spend 10 plus hours on the phone persuading them. How long will it take to fix? Over a month! WORST CUSTOMER SERVICE EVER - they pass you around from person to person, disconnect you, and read off of a script. It helps to know Spanish if you want to communicate with them.

HP HAS PUSHED OUT FIRMWARE THAT PREVENTS USERS FROM USING NON-HP INK. BUY REPLACEMENT HP OEM CARTRIDGES COSTS ABOUT 50% OF THE PRINTER COST. 3RD PARTY COST IS AROUND 25%. PRINTER IS USELESS WITHOUT HP INK CARTRIDGE CHIPS. DO NOT BUY HP!

It is my view, if you own a business or make any IT decisions at work or home, NEVER ever ever buy an HP printer. The HP Smart printer software is an oxymoron and the customer service is neither a service nor customer focused. Buy Epson, buy Brother, buy any other brand, stay away from HP if you want to keep your sanity. We will be ridding ourselves of all HP products.

Did you know that you are required to purchase ALL color cartridges in order to print in Black and White? Did you know that if there is any issue with any cartridge at all (even the ones you are not using and do not want to use) that you are required to purchase new ones in order to do a print job? I didn't and it was never conveyed to me that this was the case with HP printers. I tried their Instant Ink subscription plan, but was never sent new cartridges when mine got low (as was marketed to me in the subscription plan highlights), so I cancelled the Instant Ink subscription plan and went to the store to buy a black ink cartridge. Come home to print out my black and white pages, but oh no. That's not allow unless ALL 4 cartridges are installed and have enough ink to print. I reach out to Support and they tell me this is the case. Why would you think you could print in black and white without color cartridges? Idiot customer. Don't you see? This is how we continue to blackmail you into purchasing items you don't need in order to use the ones you do need. This is modern day tech blackmail and I hope my story will highlight to you the reason why you shouldn't do business with HP printers. Hope this helps.

HP is a VERY BAD company --- Word to the wise >>>>> do not buy!
They will lock your printer out! If you don't buy their MAIL ORDER INK***
If you buy HP (it is made by/for HP>> noy an off brand)printer ink replacement cartridge that does not come from the "HP INSTANT INK">>> They will LOCK "YOUR" printer out of service!
What the hell? The money is going in their pockets_____ what more can we do to?
$$$$must be VERY HIGH PROFIT on the "instant ink trick"!

Hp wanted to charge me $50.00 to tell me my pin # i forgot... so i returned it to the store and bought a lenovo computer... best decision i could have made...

Since 2017 i have purchsed 5 hp keyboards. Every one of them has been a piece of junk. After a year they stop connecting to my wifi. (and i have lived in 2 different places with 4 different isp's). After 6 months the batteries die. Then they staarre repeating letters and typing letters other than what i have typed. (hence the spelling mistakes in this review which i have left to show you what hhaaaapenns). They used to be a reputable company with gggreaat customer servvice. Now, NO customer service and crappy products. I also have 2 laptops (yes big mistake) neither of whichh wwok correctly. And a printer. Again, junk. DON'T WAST YOUR MONEY ON ANYTHING HP. IT WONT WWORK AND THEY WILL NOT SUPPORT IT.

This HP Spectre 360 laptop is the most glitchy and most expensive PC I have bought over 40+ years and over 1/2 dozen brands.
Constantly having to unintall and reinstall drivers, wait months for updates to catch up with each other in order to function properly, and simply out of sync with win updates.
It is a pretty laptop and it works for just about everything (except for fingerprint logins, touchscreen, and the heavily advertised B&O speakers that are barely audible and keep loosing their control app and RPC service) but that is about all.
Very dissappointed.

I ordered a laptop on HP's website and cancelled the order about an hour later because I changed my mind and because I knew Black Friday was coming up and this was on the 28th of October, they said they would cancel it and never did, they still delivered the laptop on the Tuesday of that week. Then on the same day I filed a return, they said that they would collect it but on the day that we arranged, I stayed home all day and took a day off my school work to listen and wait for someone to pick it up but no one turned up. I complained again and they said I should drop it off, the packaged was received on Tuesday 13th of November, they have yet to process it, black friday is next week and because I paid on Paypal they said that it will take 8 days after they process it. I am absolutely raging because I cancelled it and now I can't buy the laptop that I wanted a month after I have cancelled the expensive item.

Never. AGAIN.

Trash product supporting the killing of babies and apartheid nowadays neither my family will ever buy HP trash. I will make sure everyone I know does not buy hp. Boycott forever.

Send my 2 1/2 month ago HP LAPTOP computer to HP repair for a black screen repair. Was told the screen was cracked and had a substance on it. The screen was not cracked when I shipped to them in their packaging. The want to charge $381 for a $479 computer I got on sale for $279. Poor customer service relations, I brought HP for the last 15 years are more, I DONE WITH THEIR POOR QUALITY PRODUCTS, CUSTOMER SERVICE, AND WARRANTIES!

I bought a laptop online. I received it on Monday 3/28 and I had buyers remorse coming from a MacBook for many years so I reached out to return the item only 3 days later. The chat agent (Leeann S) told me "Our HP Store charges up to 15% restocking fee to partially offset the cost of manufacturing the laptop you've selected. This laptop was customized just for you and we're not able to put it back on the shelf". I was told the return after only 3 days will cost me a considerable amount of money. She told me the following, "your return refund will be reduced by $97.51 for our applicable restocking fee". This was not a custom built laptop, it was a basic click and buy from the available list of online builds. I could have bought this laptop off the shelf at Best Buy or Walmart. I had this laptop for less than 3 full days and I was charged almost $100. Never again will I buy or recommend HP online. This situation is sad because I like my HP work laptop and recommended your brand in the past. We continue to use HP for our work stations but I will need to rethink my future purchase decisions considering the way HP handle their customers. Very unhappy with the restocking fee after only 3 days!

I am sick and tired of getting updates EVERY FREAKING DAY. It's ridiculous that I am having trouble connecting wifi to places and I don't know why it's connecting because my friend didn't have trouble connecting but I don't know why I do. You guys REALLY need to stop the damn updates because I am about had it with HP and it is TAKING FOREVER TO DO UPDATES AND ITS ANNOYING BECAUSE IM TRYING TO FINISH MY DAMN HOMEWORK! If you guys don't fix this, I'm getting a different laptop.