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Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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I called hoveround when I had a flat on my wheelchair and was flat. I cannot use a push wheelchair as I don't have the hands or arms to push myself are not strong enough due to severe degeneration in both shoulders with no ligament in them due to bad arthritis and degeneration of the bones. I have Parkinson and can't even hold a glass but I can control an 3lecttric wheelchair. My burned hands only allows me to put so muand being 6'3' inch body at 257 lbs can use your emergency forum to to get my tires fixed so I can be mobi
So far I have no complaints about this company. From the time I spoke to the reception she took all my information and contact my primary doctor. Like a few days later I received a call from Hoveround they set up my appointment with my primary doctor and them.
June 2025 my hoveround chair stop working, i am completely dependent on my chair. I can only walk a few feet. It is now November and hoveround has done everything in their power to not fix this chair. They finally sent a battery and motor in August. After technician came and installed these items. The chair still did not work. The technician said the chair needs a joystick, I would like to remind everyone this chair is my legs. The insurance company approved the part and labor. My physician filled out all the appropriate paperwork. And still after 5 months I am still without a chair. I have been handicapped for 20+ years. I have had a hoveround for 20 of those years. The people at hoveround have shown no urgency or mercy for this situation. I have explained to them that without the chair I am homebound. I have multiple chronic conditions. And I suffer with depression d/t being confined to my very small apartment. The people at hoveround should be ashamed. They are supposed to be a service company. Yet, they have shown no regard for my situation. If there is anyone that can assist me in this matter, please contact me.
Desi, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Hello Good evening to Hoover around I still waiting for the medical chair I really need my medical chair, when is medical technician is coming to address coming from customer Sonya Anderson
Sonya, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com or on our patient portal at my. hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
Great customer service answered all my questions. Listen to my questions and answered them to the best of her knowledge. Thank you, the only thing I regret is not getting her name to thank her personally.
Julia, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Juan, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Did a good job getting an appointment at doctors office, will see what happens then.
John, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
YOUR REPRESENTATIVE WAS RUDE, PUSHY AND UNPROFESSIONAL. SO BAD THAT I WENT TO ANOTHER SUPPLIER FOR MY SCOOTER NEEDS.
Gary, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. We would like to hear about any negative experience so that we can strive to improve. Thank you and have a great day!
CONSTANTLY BEING DISCONNECTED AND SENT ME A PORTAL ENTRANCE WITH NO WAY TO GET IN IT'S BEEN 3 WEEKS NOW STILL WITHOUT A CHAIR. AM I A JOKE OR A CUSTOMER
Dorlean, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
My chair was approved in a short time, but chair took 3 months to get. The delivery guy had a family emergency the day they were going to deliver, which I understand. But it took two more weeks to get chair. So finally the delivery comes.
Instead of using the concrete sidewalk and parking area in front of house, the guy uses the side driveway with mud because of the rain. So in comes my brand new chair covered in mud. I had to put something on floor to bring it in the house. After he explains everything, he tells me he doesn't have the oxygen Carrier that was prescribed with the chair. What kind of company operates like this? A piss poor one, that's who!
Still waiting for oxygen Carrier.
I would avoid this company.
Lorrie, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com or on our patient portal at my. hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
H overland was very helpful I look forward in getting one of their wheelchair
Theresa, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I've had a very good experience so far, the representative was very helpful and knowledgeable. I enjoyed talking to her.
Dawn, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
1. Newly delivered unit tipped over on top of me. 2. Called service. Was told business card misprinted. Had reached accounting. Not service.
3. When finally got right no for service dept was informed 17 callers ahead of me. 58 minute wait. Are you kidding me?
4. Finally reached someone in another department to file incident report. 5. Still No response.
6. Would have expected much better from such a noted company.
WONDER if CEO knows about his company?. No response
Virginia, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com or on our patient portal at my. hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
It may take sometime to get use to chair. I think the speed is way to delicate.
Great delivery rep who adjusted to my needs. Friendly and very helpful. I am concerned about it holding a charge.
I'll reach out if I need to.
Thanks and Happy Labor Day!
Barbara, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
It was amazing I love my electric wheelchair and the guy who delivered it was nice
Angella, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I find out something tomorrow can you let me know something tomorrow
John, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Feel free to use our client portal at my.hoveround.com to get updates and request information. Thank you again and have a great day!
The Hoverround experience has been a great experience from the very first call to the delivery of my chair. The staff has been very knowledgeable and helpful about the type of chair I needed when I had no clue what I needed. They did all of the work and now my chair has been delivered and my life has become much easier. I can get around now when I couldn't before. Great experience!
Kevin, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
EVERYTHING HAS ALWAYS TAKEN TOO LONG.
I AM NEVER INFORMED ABOUT THE STATUS OF MY REQUEST - I HAVE TO CALL FOR AN UPDATE. - IS A PART BACKORDERED - MAIL DELAYED - SOMEONE IS OUT OF THE OFFICE
FORWARDED TO ANOTHER NUMBER/PERSON. ANYTIME
Ruth Ann, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com or on our patient portal at my. hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
Please call me! I need to return my Hoveround before Medicare starts paying for it. I can't get through on the phone line. *******392
Catherine, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kim, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com or on our patient portal at my. hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!