Hoveround

My old Hoveround power wheelchair was old and breaking down too often. I qualified for a new chair. The customer service handled getting me an appointment with my doctor, the paperwork and Medicare. When the chair was delivered, the technician adjusted the new chair and even showed me how to use the new attachable wheelchair legs so I can raise my feet. The only thing was all the paperwork my Doctor had to fill out I felt bad for his administration team.

I have been trying to get a replacement Hoveround with a recliner seat from this company for 7 months now. After at least 25 phone calls within this time, I am told they are finally ready to ship and told me how much we have to pay out of pocket which we agreed to. Now I find out after all this that the seat they ordered does not have a reclining back which is what my dad needs, so we have to go back to square 1. The company is great about just transferring you to another department or leaving you on hold or cutting you off. Their IVR always says they have extreme call volume so to call back later in the week, even if you call on a Friday. I would say look anywhere else, but not with this company to get a chair.

I read some kind of a thing from Hoveround saying Paul we care about you and we care about our customers and they have not done one thing to take care of my chair. I have bad wheels they were telling me they were going to fix that and it was gonna cost me $29 now it's 300 some they're wanting to charge For batteries and the tires that I need for my chair. The batteries went bad in my chair like dead won't take a charge. I had to go buy batteries myself from my from my wheelchair. I'm never ever ever gonna buy anything else from Hoverround and I'm gonna tell all of my friends and everybody I know, don't mess with Hoverround. It's not there they don't take care of you. They don't take care of their business like they say they do.

Immediate initial contact phone call to gather information and set up mobility appointment with doctor.
After that no communication at all.
No updates on progress
No responce to messages on hoverround account.
Seem to be at a standstill waiting for nothing.

I have been dealing with Hoveround for over a year and still no power wheelchair has been delivered. I have done everything they have asked me to. Mobility exam from my PCP was completed on 3/29/2023. PCP determined at that time that " I was unable to move about independently without a power mobility device. He is paralyzed from the waist down." Insurance info for Medicare and United Heralthcare shows approval on June 23,2023. The latest phone call on 3/25/2024, I was told we needed to schedule a mobility exam. I am currenty using a power loaner wheelchair which I have to return this summer.

Very professional staff and the customer service was great. They even followed up and helped set up an appt with our doctor. They were very helpful and we are looking forward to getting a Hoveround to add quality to our lives.

Beware of Hoveround! Ordered my power wheelchair 3 months ago. Yes I had some customizing to my wheelchair, but it shouldn't take longer than 3 months. Called today and they said they are still waiting on part. I would think if your clients can't provide parts find another company. I have canceling order and gone through another company that can provide a chair with the custom items I have requested in a matter of days!

My Hoveround started acting the first day I got it. And when you call for a repair man. You never get one. I had to get set of battery s 3 times in a year. And had to replace the wheels 2 times with in a year. And you had to change the wheels your self the repairman are not responsible for changing tires or batterys so I had to pay someone to do those things. And had to replace joy stick controller and this was in the 1st year. And when you call to get parts they treat you like you don't know what you are talking about. For every parts you need they got to get the doctor approval. And that takes a week to get the paper work. And you can't do anything because your stranded at home because your waiting on parts.