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Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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I love my new hoveround chair after having a few obstacles due to my moving to another city I was finally able to replace my old chair for this new one, the gentleman that delivered it was very professional and knowledgeable was quick and courteous
MY HUSBAND WANTED THE CHAIR TO GO OUTSIDE AND INTO HIS GARAGE EVEN THOUGH HE'S STILL LEARNING TO MANOVER IT AROUND THE HOUSE RIGHT NOW.
My experience was AWESOME I love my chair would definitely recommend hoveround to family and friends
I thought I was getting a new hoover round. I didn't realize it was a refurbished one until I got the completed paperwork a few weeks later in the mail. Because of covid they don't have you sign paperwork they than send paperwork via USPS so you have no way of knowing. I knew something wasn't right when we noticed how scratched up the arms were on the chair. The person who delivered it said the trucks do that. Just take a razor and that should help with that he told us. Looking back now I realize why they are all scratched up, from previous owners hitting entry ways. I think it's unfair practice telling customers one thing than delivering something else.
We started this back in March, its now September, still no further then what we were 6 months ago. My husband needs the chair now. Doctor has did everything that Hoveround requested. People seem to be very nice but no one wants to try and speed this along. Very disappointed and tired of waiting.
Very good service over all very good people and very good service thanks very good customer service
We started this journey in June to get my husband a Hoveround. So far we've hit a standstill... again. It seems my doctor can't seem to get the questions and information correct to the Hoveround people. I'm stuck in the middle between them and my Doctor! I think the two of them could talk and get it right! I have to say the Hoveround people are very nice when I talk to them.
I had ordered parts from your company and it took over 1 week to get them upon calling your parts dept spoke with Mike G asking about the parts I said to him why not send a tech out with the parts as I did not think I would ever get them he said it would cost me $120 for the tech to come out here. I said I would be glad to pay that but then he told me I would be paying again for the parts I said it was not my problem I had not got them he told me it was "my problem" NOT I asked to speak to a supervisor he put me on hold I left a message to call me back and never heard a thing then yesterday I sent an email about this and asked to be called back and still not heard back. Guess no one cares from hoveround. Still waiting for call back you asked for review and now you have it
I have had a Hoveround for five years. They notified me that it needed to be replaced and then took the lead in making that happen. They not only worked with me, but seamlessly with my physician and my insurance provider. Once approved for, they got my new chair to me in less than a week. In addition, they periodically checked in with me with updates during the process. Could not ask for better customer service.
I went to my appointment but my doctor told me that the paperwork was not done so she sent me home I thank so much
I was extremely happy with the way everything was handled when I finally got my chair. The guy that came was wonderful. Made sure I knew all I needed to operate my new chair. Thank you so much!
Person, who attended my call was very helpful. She initiated the appointment with my primary doctor and explained all the procedures that we need to complete in order to obtain a powered wheelchair. Excellent customer service. Really appreciate it.
I appreciate the service, I was in great need of my chair my experience was Great and Professional. Thank U.
I had an excellent experience with Hoveround. Their representatives were very helpful, on the phone and at home. I received my Hoveround in a timely manner and was not rushed by the Tech who delivered it. He was extremely patient and thorough with his presentation. My Hoveround has made a wonderful world of difference in my life!
They contacted my Dr. While they were on the phone with me and they scheduled an appt. Very courteous and helpful.
The rep from Hooveround was courteous and patient with me as she gathered information for insurance purposes.
The first call you tried and charge it the power cord was defective. I called for assistance and was told they would send me a new one. I am still waiting!
It's very handy when I need to get around. Helps me get things done around the house. I'm just loving it.
Hoveround took very good care of me. They met all my needs immediately. I called them and in just a few days they had my problem solved. I'll never use another company for my electric wheelchair needs.
Spoke with Hoover round representative about updating my scooter as it just turned five years. Advise that was to have a Mobility exam done with the doctor. Advise will fax out exam form to doctor for him to fill out. Doctor has not received any paperwork from representative or Hoveround. Just cost me one doctor's visit plus I'll have to pay for another when he gets the paperwork. Trying to contact representative on Monday morning on hold so far 18 minutes
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members