Spoke with Hoover round representative about updating my scooter as it just turned five years. Advise that was to have a Mobility exam done with the doctor. Advise will fax out exam form to doctor for him to fill out. Doctor has not received any paperwork from representative or Hoveround. Just cost me one doctor's visit plus I'll have to pay for another when he gets the paperwork. Trying to contact representative on Monday morning on hold so far 18 minutes