My Hoveround started acting the first day I got it. And when you call for a repair man. You never get one. I had to get set of battery s 3 times in a year. And had to replace the wheels 2 times with in a year. And you had to change the wheels your self the repairman are not responsible for changing tires or batterys so I had to pay someone to do those things. And had to replace joy stick controller and this was in the 1st year. And when you call to get parts they treat you like you don't know what you are talking about. For every parts you need they got to get the doctor approval. And that takes a week to get the paper work. And you can't do anything because your stranded at home because your waiting on parts.