Hoveround

I had my Dr. Apt. Set for two and a half weeks and still I got call after call from your company about making the Dr. Apt. To have the mobility exam even though your Rep was on the phone when the Dr. Apt. Was made! Your company has also been NO HELP with getting batteries for my old chair, I have tried for two months to get them so I don't run out of power going to the store before I get the new chair. When the Doctor sent the prescription for the batteries You called to tell me I needed the mobility exam again both times the prescriptions for the batteries were sent and still I have No Batteries. This company was Great before, this is my fourth chair, what is going on now! I don't know what has changed to make this so confusing but I wish you would fix the problem a become the you were before.
Your Very Disappointed Customer - Mike

The experience was fast and positive. The product was delivered ahead of schedule and is was everything we expected. The only problem was not everybody at Hoveround were on the same page. I was taking care of this for my 91 year old mother, everything was taken care of but someone from Hoveround kept sending my mother letters saying that they have been trying to call her but could not reach her and unless they here from her they would not get her a chair. This gave my mom some unnecessary worries and doubts that I had it taken care of.

I have submitted report after report to Hover-run-around with no success. My primary care doctor does not do the mobility exams so she sent me to a physical therapist for that testing. Your reps wouldn't accept that, and kept saying that a physical therapy evaluation wasn't acceptable, regardless of how I tried to explain that it was the mobility exam. I contacted another supplier today, and they have already made more progress. They are already contacting my insurance for coverage details.

Do buy or believe anything Hoveround tells you. My chair control box broke off6 weeks ago this week called them 4 times wrote the president of Hoveround a letter and my insurance company contacted them and never even got a return phone call. Nice company aren't they lied to me about everything think about what they can do for you

I called to find out how I could get a power chair and try to get Medicare to pick up at least part of the cost as I have to have a wheelchair and have had a power chair for years which is very old and needs to be replaced. Though your representative was very courteous, professional and knowledgeable, I was very disappointed that I was unable to get the chair. Too bad you don't offer some kind of a payment plan for people like me who want to remain independent and have the mobility that your chairs offer, but are unable to afford one on our own. Thank you, Gayle Ann McGee

My dr ordered a power chair but because i am able to take 3 steps with difficulty to my bathroom with my walker i was denied i fractured my vertibre and have a difficult time walking. I have a caretaker for 2 hours per day the remaining time i am here alone. A power chair would have given me the ability to move around. I will stay in bed rather than ask for a chair. Hoveround wont answer my concerns. I have reported them to medicare. Do not use this company

I have a bariatric XHD model i bought used and the chair itself is great.
It has gobs of power and carries my 450lb arse anywhere. The company
On the other hand sucks, their tech support dept has no clue and has
Consistently given me wrong information. You can call with the same
Question 3 times and get 3 different answers. Their web page says free
Shipping on all accessory orders over $50 but they continually try to
Charge shipping AND tax when medical items are tax exempt.

I have a Hoveround that literally collects dust. After several times using it I had to stop. When riding it on the sidewalks, the slightest bump gave me severe back pains. The Hoveround Has No Way of obsorbing Any shock. What I don't understand is; Why does the Government approve a product like this. Whoever designed this product certainly did not have safety and compfort in mind. For those of you intending to buy this product I warn you---DONT

Alan was ver patient with my grandma. Very kind and professional. He took his time explaining how the chair was operated and charged... also the operators made sure I was informed through every step of the process. They called my grandmas doctors when I couldn't and when the doctor or his team seemed to be taking thier time... thank you to all at hoveraound for making this an easy experience... and for showing you guys care... thank you

It seems like everything medical anymore you have to jump through hoops for. Yet they did all the work and getting everything together. Then once it was approved they brought it here, showed me how to charge and work it. The only thing I did was make a dr.'s appt. To verify I needed one. I luv the smaller size and how cushioned the seat is. It even has a safety belt.

The representative that contacted me was very professional, patient was a great communicator. I am well please about the intake process. Normally
Over the phone conversations doesn't go to well but I had a great experience