From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 2nd among Mobility Aid sites.
Chris instructed me on the use of the chair. Easy to use and helps me very much. I love the Hoveround electric wheel chair.
Over great company was satisfied with Matt the way he explained the chair
Jennifer, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Hoveround has met and exceeded all expectations when delivering and setting up my o-2 machine and my electric wheelchair as well. Customer service was very attentive to my needs and completed everything to my satisfaction. Thanks to the employees who helped me.
Antonio, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Delivery man was very friendly and explained everything.
Patricia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Rodger was great how many times I have to say he was great great!💕💕💕
Phyllis, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Great job thank you for helping on renewing me for a new hoveround
Sophia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
It was great experience she explained everything answered my questions very friendly
Jihana, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
The gentleman that came and delivered, my chair was awesome very intelligent very polite. He deserves 20 stars.
Telrina, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Everyone I talked to was very helpful, knowledgeable, and very willing to help me. You have wonderful stsff.
Diana, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
We got a interview then proceeded to get evaluated by primary care doctor now waiting for next steps.
Parthenia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Hoveround literally called me 5-8 times every single day! I had my appointment with my doctor & she quickly sent back her part. I didn't hear anything for OVER A MONTH! I had to call hoveround myself. I got put on hold 3 times having to be transferred to 3 different people! I was told I will be getting a call back in about 2 weeks! This is ridiculous! So I have NO IDEA WHEN I WILL BE SERN OR IF IM EVEN APPROVED TO GET S CHAIR THROUGH MY INSURANCE!
Melanie, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
I talked to Samantha on the phone. She was so nice and such a good and caring listener. The whole experience was enjoyable. I would recommend Hoveround to anyone.
David, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I started the process in May with another company to get a chair for my mom then in August had a switch companies they gave me the run around until October. Then they finally said it would be another 3 to 6 months to get a chair so I called Hoveround in November my mom got a new chair delivered on December 3...this company has been wonderful customer service is great the call and keep you informed I would recommend them to any and everyone. Thanks for giving my mom the chance to get around and do the things she loves and need to do
Adelle, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I need the wheelchair to function so it is in constant use. But at this age, changes don't come easy and the over sized chair is challenging in a small apartment. It is a very comfortable chair and I really appreciate the power.
Rebajean, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I don't know if anybody out there can answer this question or can point me in a direction. I am having extreme difficulties maneuvering my wheelchair. My joystick is so super sensitive that every time I take a breath while I'm driving it, it throws me off into a different direction it's so super super super sensitive. I'm almost scared to get on it. Anybody have any suggestions?
Lou, if you need service or assistance, please contact our Technical Support department at 1-800-96-HOVER and they will be happy to assist you. Due to federal privacy laws and HIPAA regulations, we are unable to discuss patient information in an unsecured forum. Thank you!
Nobody seems to know what the other was doing. Asking the same questions and asking for private information.
Henry, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
Great customer service. Guided me through the process with patience and understanding. Explained things I never thought of.
Clay, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Delivered when promised. Gentleman was very courteous and patient explaining every thing.
Alberta, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I have tried fir a year to get Hoveround to properly repair my chair that is two years old
Calling only ends with excuses and lies
The motors smoke and make noise and Of the two years I have had the chair, it has sat in my carport 99.9% of the time
I am an amputee above the knee
I have had to use my ten year old Jazzee chair instead
Never buy a Hoveround and most definitely never trust a word their service dept or technicians say
Disgusting cmpany and people
Julia, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
When I called I was expecting this to be quite confusing. Stacey, the customer service person and Teri, the mobilty specialist, were very helpful and made this a very easy process.
Lynne, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Barbara, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!