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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Delivery unsatisfactory. Kept moving expected day of delivery forward.
No one followed up after the initial follow-up and warning that it would take 4-5 days to move forward. These items (two lamps) need to be returned absolutely. Please contact me about the status of my return! S
Excellent delivery service and ordering experience.
I called to put a hold on the delivery of my outdoor patio set because I would be away during the initial delivery date. The person on the phone was very helpful and arranged everything. The patio set came as scheduled. It is a beautiful set and I am very happy with my purchase.
This is how started: You are returning an order with Bella Depot Inc
Your order was sold and shipped by a Houzz seller: Bella Depot Inc.
So, you purchase in Houzz.com but they have individual seller and they don't have free return like Amazon or other sites. Bella Depot request a lot of things before being able to send the fans back. The fans that I bought through Houzz cost 150.00 each and the shipping cost to return them cost me 141.50. If you are making a big purchase go with someone else that can offer you free returns because if you are not satisfied with the merchandise you will be stock with it, re selling it or paying like me the full return cost.
Thank you for sharing your experience. We appreciate your feedback as it will help us continue to improve our processes every day. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.
Great price for four stools.
Loved getting an coupon to apply to this purchase after having bought the matching chairs!
Ordered and received quickly. Got a stainless version instead of a black version. Requested replacement and got an automated response form a John Smith that it would get addressed within 24 hrs. Still waiting for resolution as bathroom project on hold.
Thank you for the feedback. Our team has responded directly to your email. We are sorry for the frustrations this order caused.
Searching local retail stores for a specific piece of artwork for several months. I never came remotely close to finding this unframed canvas medium to large artwork with a specific theme for a specific room - my bedroom. Reluctantly went online. Frustrated because in my mind I have envisioned what was desired for artwork on the wall and could not as of yet find. My long awaited new additional space (originally the patio) was constructed into a room ( with walls, windows & a door) adjacent to the bedroom & now extends the room. I needed that piece of artwork. Reluctantly going online knowing it would be risky for there was no in person to visually see the product. Knowing the theme/design, colorization, size, the specific site Houzz brought up a painting that appeared to be what I desired - it appealed to me. Hand painted by an established artist it was however I believed quite over priced@ over $300.00. At this point I decided to forge ahead & purchase. The package came surprisingly just a few days later. Packaged & wrapped ever so securely I took it out. Just how the site had described, shown visually - in love.
Houzz had the lowest price for two side chairs which were delivered cleverly packed. Easy assembly. Chairs as expected but would have appreciated better workmanship and more attention to detail.
The chair came packaged very well with little waste. Easy to put together. Looks as good as in the photos. So happy with this purchase :)
Good communication although before purchasing it gave an estimation time of arrival and not all items from order shipped within that window.
I love the lights but one panel glass broken when box was opened. Now I will have to go and pay to have another piece of glass cut. Bummer!
Folding chairs came... ripped. Tried to reach. On hold over 20 min, Never got to speak to a human. Second order, table. Contacted me as to time... chose one, 1-5 last Thursday. I have patients all day, had to arrange for someone to be there. No delivery, no contact. Had to track down " Ceva?" Delivery. Again, over 20 min on hold, agent did not know where item was! Even though I was on their home page looking at shipping details. As of today Monday/31, have not heard a thing.
Thank you for sharing your experience. We appreciate your feedback as it will help us continue to improve our processes every day. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.
Item was received with a broken glass. They were quick to respond and send me a return label. Hopefully I'll get my refund just as fast
Read bad review decided to order anyways, item different size than stated, spoke to customer service rep immediately 2 weeks later still need to know what I need to do to return and get refund after numerous emails..
Thank you for the feedback. Our team has responded directly to your email. We are sorry for the frustrations this order caused.
The best price for these tables, delivered within a week. Excellent Houzz service!
Houzz is great and I have ordered many items before, but I had to return a comforter due to the material it was made out of. It was not what I was expecting.
Had to return lovely metal branch artwork... ( did not compliment my decor). Houzz was very quick to direct me to returns and process was quick and successful!
Purchase a love seat for an existing patio set I had. The service was fantastic - mobile alerts to keep me informed and delivery instructions were simple to make. Delivery was right at the start of the 4 hour window and delivery person was very friendly and helpful. Would use this again 100%.
Miller Construction just completed remodeling our master bathroom. We contracted Roger Miller again after he did home repairs, inside and outside, after hurricaine damage. We highly recomend Roger and his staff. We were given a fair estimate and a complete breakdown of materials and a schedule for each step of remodeling. Roger was here EACH day and sometimes two or three times, checking on the work done by his staff. He always stayed in touch with us and answered our calls or texts immediately with answers to any questions. His staff was polite, effecient, talented and respectful to us and our home. They were quiet and completely trustworthy. We left our house key in the lockbox at the front door and felt completely at peace with any of Roger Miller's staff being in our home alone. The remodeling was done on time and well within our budget. We are VERY happy with the finished work and will ONLY use Roger Miller for ANY future work on our home. He is the BEST contractor in Jacksonville.
From the business
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback. Our team has responded directly to your email. We are sorry for the frustrations this order caused.