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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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I made a mistake with my delivery address. I responded immediately when CS asked and no one responded and no one delivered my stuff. The address I typed doesn't exist so they shouldn't have delivered to any house - but no one has reached out.
The ordering process was hassle-free. And when I needed more chain for the light fixture I ordered, customer service was extremely helpful and sent me updates regularly until it arrived.
We ordered 3 barstools from Houzz, made in USA. As Canadians, it can often be a lengthy process to have items delivered across the border. These came within the promixed delivery period, and were easy to assemble. My only complaint - the site didn't actually say they had to be assembled (although in hindsite it is logical), so I was surprised when 3 very flat boxes arrived.
Easy ordering. Fast delivery. Excellent experience. Beautiful merchandise
I never received a corresponding email for confirmation abs I never received my merchandise.
Hi Donna,
We are sorry to hear of the complications. Don’t worry, we are here to help! We have located your order and will be in touch.
Houzz Outreach Team
Very easy to order on the website. Timely shipping. Item arrived in excellent condition. Tracking was easy to follow. Very happy with my purchase
Ordered a light and what I received didn't look remotely like the picture and then had to spend $36 to send it back. Never would have ordered if the picture had been accurate.
Hi Rachel,
We are sorry to hear about your experience with this order. If you ever need assistance with a return in the future, please do not hesitate to shoot us a message at help.houzz.com and we will be happy to help!
Houzz Outreach Team
I ordered a faucet that was supposed to have been here in 3-4 days. A month later I still have not received
Hi Sassan,
Oh no, we are sorry to hear you are having trouble! At this time it looks like your order has shipped and tracking has been provided. Please don't hesitate to reach out at help.houzz.com if we can be of any assistance!
Houzz Outreach Team
Flimsy stencil for $34. I returned the item. I had to pay for postage. Amazon does not make me do this. I guess I'll stay with Amazon.
My order was damaged in transit. I've been wanting this color bed for about 2 yrs and now I can't have it because it was damaged. I'm highly disappointed!
Hi Akilah,
Thank you for allowing our team to assist! We are happy that we were able to resolve your concerns.
Houzz Outreach Team
The item arrived a week before expected and the heavy box was intact without damage.
I ordered an accent chair that was listed as available for delivery within a week or so. I then received a message from the seller that they needed a couple more days but shipping was delayed by a month. Then Houzz contacted me notifying me of the delay, while at the same time still listing the chair with a delivery time of one week, and Houzz still does on their site.
Meanwhile, I'm told my chair won't arrive for at least another three weeks now.
Ridiculous and unprofessional.
Hi George,
Oh no, we are sorry to hear you are having trouble! We have sent you an email to address your concerns.
Houzz Outreach Team
I had a problem with the delivery address for my queen bed. Despite the fact that the order had shipped and was due to be delivered in less than 24hr, I spoke with the Houzz customer service member who assisted me in rescheduling my delivery. He was very polite.
I was totally impressed!
Being a custom home builder we are tax exempt and that process was seamless. They had the product I needed in a pinch and shipping was super fast.
This bed was exactly what I wanted and expected. It was very well packaged, no nicks, dings etc and easy to assemble. It was also shipped quickly. Overall very happy with the purchase!
I have placed many orders with Houzz and I find them to be very reliable. They offer a wide variety of merchandise that appeals to me.
We hired a contractor that was highly rated on Houzz and who received multiple Houzz honor/badges. Long story short -- it was a horrible experience: uneven flooring, collapsed shelving (see photo), sloppy tiling, doors that won't close, etc. I went back to Houzz to more carefully inspect all the positive reviews and it became clear that they were fake. I submitted ample evidence to Houzz and requested that they look into it further. Their response made it clear they had no interest in investigating fake reviews. They said I should leave a review of the contractor to help inform others which I did, but they never published it. My investigation revealed a wide web of fake reviews present on multiple contractor pages.
I understand the need for consumers to do research before hiring someone and I certainly wish I was more thorough, but for a company to lend their credibility with awards and badges to vendors that are paying for false positive reviews is shameful. And on top of that, Houzz won't publish the negative review I submitted for the contractor. They suggested I go to houzz.help.com to see why my review wasn't published and I got the error screen pictured below.
Remodeling is stressful enough, save yourself the trouble and find your contractor elsewhere.
We are sorry to hear about your experience. If you have submitted a review and there is a delay with its publication, please reach out to us at houzz.help.com and our team would be happy to take a look. If you continue experiencing an error message, please give us a call at 1800-368-4268.
I am still awaiting instruction on how to resolve my damaged delivery item. I promptly reported (report was acknowledged) then provided requested pictures. 4 days later I have not heard a response.
When the delivery truck came to deliver our order he entered the property thru a gate clearly marked that this entry was not for large trucks. He damaged the gate to our complex... it was destroyed and needs extensive repairs. I reached out to Houzz and did not get any reply back. I understand they outsource delivery; however, i would have expected some action or reply from Houzz as i did not hire the delivery driver - they did.
Thank you for the feedback. Our team has responded directly to your email. We are sorry for the frustrations this delay caused.
From the business
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
We are sorry to hear of the complications. Don’t worry, we are here to help! We have located your order and will be in touch.
Houzz Outreach Team