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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Customer service does not communicate with shipping and vice versa leaving me in limbo.
Received our order. Began the assembly process which was very extensive. As I reached the final few steps and attempted to connect all the assembled pieces the holes did not line up. If the dowels were inserted then the clips which locked the pieces in place fell below the shelf unit.
Upon calling to either ask for assistance or return arrangements the company gave me a run around and a week into the process continues to ask for unreasonable info with no end in sight. They are not making arrangements thus far for return and a credit.
Hi there,
Thank you for providing your feedback and sharing your experience with us. We sincerely apologize for any difficulty. Our team is currently working on this and will provide an update shortly.
Sincerely,
The Houzz Team
Product received was defective; however, the seller communicated in a timely manner and provided great customer service.
I love Houzz! That's all……and I've been very sick these last few months. That's why I haven't been responding to your messages. But I do love Houzz and will continue to make more purchases!
I love my new chair! My order arrived on time with no damage and exactly how I expected it to come. I put it together fairly quickly and it is VERY comfortable and looks super nice in my home office! I was updated at the delivery forecast so I knew exactly when it arrived at my door!
The description was accurate and was even more lovely than expected!
Thank you!
I'm surprised Houzz would endorse this cheap garbage under their headline. Very disappointing. Don't know that I'll trust them again. I had to foot the bill to return this too. Expensive lesson. Better to pay a bit more and get something nice
Hi,
Thank you for sharing your feedback with us. We are sorry to hear that you were dissatisfied with the quality of your order. If you have any questions about your return, please contact us through help.houzz.com.
Sincerely,
The Houzz Team
I ordered from 7 items and they came from 3 different suppliers. The communication about returning items was slow and frustrating. I will probably look at a local retailer to purchase from in the future.
I'm looking at returning 6 boxes that I will have to pay shipping for because the product representation was inaccurate. The products were inferior. This experience has taught me a lot.
I was very satisfied with this purchase & the experience with this company overall!
Received quickly in perfect condition. Recommend using Houzz and this table.
Everything came in per my order. Love the end table.
Love the nightstand I ordered. Why haven't I been ordering from you all along?
All good, except I didn't expect a Canvas material. Thought material would be nicer.
I always have good luck on Houzz when looking for specific items. The filters work great.
Easy to find what we wanted. Everyone loves it
Nothing more to say
Large selection of quality products. Everything went very smoothly,, very satisfied!
The perfect lampshade for my lamp at a very decent
Houzz has a great selection and everything about my purchase was easy!
Web site is well organized, product filters work, responsive results. We've ordered several products for a bathroom: vanity, mirror, light, and towel rack. Almost all have arrived in good shape on time. We had one problem with an item being delayed, but the staff were helpful in resolving the issue.
I love that I can count on Houzz to have competitive pricing and offer lots of options.
From the business
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for sharing your experience with us. We are sorry for any trouble caused. We are able to process a cancellation within thirty minutes of the order being placed. After that, we cannot guarantee cancellation. However, the earlier it is requested, the better chance there typically is for cancellation. It looks like we were notified a week after the orders were placed, after the orders were shipped. We are currently working diligently on this and will provide an update to you shortly.
Sincerely,
The Houzz Team