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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Easy ordering. Free shipping. Item was received in good condition and as pictured. Love it!
Houzz website is easy to use navigate. I order from here often. Love it!
Quality product, affordable price. Quick delivery made it even better.
Hopefully I am getting the promo price of $425.60. Otherwise all is well. Right price…
Love Houzz, great products and quick delivery.
Love this piece. It's perfect for my aesthetic, comfortable and beautiful. It arrived on time and was super easy to assemble
Able to order item and return if we didn't like. Everyone very helpful.
This tile is just as beautiful as the picture. Planning to use it as a backsplash.
Delivery was quick and easy.
Sample is smaller but enough to see how well made it is... just love it!
Happy to find what I needed on Houzz! I needed a European shower and found it on Houzz.
Everything that I have ordered, wingback chairs, pillows, table are excellent and well/made. I will continue to purchase items from them.
Easy, I like everything I've ordered from Houzz!
Quick delivery and quality delivery!
Table arrives earlier than expected. Beautiful, just as described and easy to assemble! Love it!
Great products and customer service
Color on-line appears dark grey. What was received is light grey with greenish hue.
Would not order this color! Shame on you
The product was what we wanted but took a ton of time to assemble
Shopping at Houzz was Good. Good customer service.
Quick and easy. The hardest part was finding what I wanted because I am such a picky shopper
Nice but scratched 1 of the 4 glasses was scratched
Great customer service. Great product for the money!
Reached out to the sales team and received full communication. Delivery was seamless.
Easy to order and came fast. Made it easy to see carpet patter and color for decision making.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
Hi,
Thank you for sharing your feedback with us. We are sorry to hear that you that the coloration was not as expected. If you need assistance, please visit us at help.houzz.com.
Sincerely,
The Houzz Team