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HouzzReviews 1,799

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
282
value
304
shipping
177
returns
164
quality
270

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Tennessee
1 review
0 helpful votes
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Elegant Lamps
February 3, 2024
Updated review

Love Houzz, for design & shopping for my home! Houzz offers such an array of products for the home! It's my go to for design & products!

Date of experience: February 3, 2024

Variety of products is incredible & competitive prices
December 2, 2022
Previous review

Variety of products is incredible & competitive prices. Customer service is superior too!

Date of experience: December 2, 2022

Good variety of products
November 11, 2022
Previous review

Good variety of products

Date of experience: November 11, 2022

Best on line marketplace for home decor, lighting,...
July 5, 2022
Previous review

Best on line marketplace for home decor, lighting, etc. Always happy with all my Houzz finds! Keep rocking please!

Date of experience: July 5, 2022

Always rely on Houzz for great ideas, inspiration &...
May 25, 2022
Previous review

Always rely on Houzz for great ideas, inspiration & great products! The best marketplace!

Date of experience: May 25, 2022

Houzz has the best products!
May 6, 2022
Previous review

Houzz has the best products!

Date of experience: May 6, 2022

Awesome!
November 15, 2020
Previous review

Awesome!

Date of experience: November 15, 2020
Florida
1 review
0 helpful votes
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Great shopping experience
February 3, 2024
Updated review

Excellent communication after the sale. Lowest prices.

Date of experience: February 3, 2024

Easy Peezy
June 27, 2023
Previous review

Easy Peezy

Date of experience: June 27, 2023
Arizona
1 review
0 helpful votes
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Refund
February 3, 2024
Updated review

The wall mirrors I received were defective. I immediately noticed the seller and the seller processed a full refund. Houzz tracked the sale and refund and followed up to make sure I received the refun and was fully satisfied. I have purchased many items from Houzz and have always been satisfied with their products and service.

Date of experience: February 3, 2024

Always great products and fast shipping
January 14, 2023
Previous review

Always great products and fast shipping

Date of experience: January 14, 2023

Always great!
January 6, 2022
Previous review

Always great!

Date of experience: January 6, 2022
Florida
3 reviews
0 helpful votes
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Received Vanity Dsmaged
February 3, 2024

Working with customer service who have been helpful. Will be working on resolution.

Date of experience: February 3, 2024
Florida
1 review
0 helpful votes
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Quality piece
February 3, 2024

Lovely furniture. However I would have like to know that it would be delivered in a box and required assembly. This desk was hundreds of pounds and I am a woman living alone.

Date of experience: February 3, 2024
Michigan
2 reviews
0 helpful votes
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Stunningly beautiful!
February 3, 2024

I love Houzz products; I have been a customer since 2021. The quality is phenomenal and prices are fair. I absolutely love everything I have purchased.

Date of experience: February 3, 2024
California
1 review
0 helpful votes
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Pleasant experience
February 2, 2024

Easy ordering, fast shipping/delivery, great packaging

Date of experience: February 2, 2024
Arizona
1 review
0 helpful votes
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I like the chairs for the price. It took about 3 hours to put 6 together...wanted to make sure every screw was as tight as possible. I did not read the description well enough before I bought. I probably would not have bought them if I knew I had to put them together. I usually shy away from furniture that I have to build, but surprisingly, they seem pretty high quality...time will tell.

Date of experience: February 2, 2024
Illinois
1 review
0 helpful votes
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Don't buy.
February 9, 2024

The drain leaked. Replaced it with another brand. Really disappointed.

Date of experience: February 2, 2024
Houzz T. — Houzz Rep
over a year old

Hi,

Thank you for sharing your feedback. We are sorry to hear that your item did not work as expected. Our team is currently reviewing this with the merchant and will provide an update shortly.

Sincerely,
The Houzz Team

Colorado
1 review
0 helpful votes
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I really like these
February 2, 2024

I've been looking for these pots for months. Never thought Houzz would have them. Very pleased to find them at a great price.

Date of experience: February 2, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent service
February 2, 2024

Very pleased with purchase, service and prompt delivery.
Thank you

Date of experience: February 2, 2024
Oregon
1 review
0 helpful votes
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A Great Resource
February 4, 2024

For a starting business like mine, I appreciate the integration of the tools available on Houzz Pro. I am learning the system and utilizing the people and training available to maximize their marketing, and systems available for growing my company.

Date of experience: February 2, 2024
Florida
1 review
0 helpful votes
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Good user interface and accurate. Packaging is excellent.

Date of experience: February 2, 2024
North Carolina
1 review
0 helpful votes
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Good
February 2, 2024

Great product, arrived on time. Description on the product was accurate.Easy site and great products.

Date of experience: February 2, 2024
Florida
1 review
0 helpful votes
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Vase
February 2, 2024

The vase exceeded my expectations. It's elegant and perfect for the space. Arrived on time

Date of experience: February 2, 2024
Oklahoma
1 review
0 helpful votes
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Amazing service and products!
February 2, 2024

Shopping is so easy. Communication about my order, payment and delivery is fast. Delivery is always so quick and products arrive safe and secure.

Date of experience: February 2, 2024
South Carolina
1 review
0 helpful votes
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Perfect size
February 1, 2024
Updated review

Using the console under our master bath window. It looks amazing and added pizazz to the bathroom.

Date of experience: February 1, 2024

So many choices!
August 10, 2023
Previous review

So many choices! So easy to order!

Date of experience: August 10, 2023
Rhode Island
1 review
0 helpful votes
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Stylish Intl sink accessories
February 1, 2024

I ordered some addtional cutting boards and a colander for my work station sink from Stylish Int.

All orders arrived in perfect condition, fairly priced and timely.

Will use Houzz again!

Date of experience: February 1, 2024
Colorado
1 review
0 helpful votes
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Found what I was looking for at a fair price.
February 1, 2024
Updated review

Great customer service. The follow-up was very responsive to a small issue I had.

Date of experience: February 1, 2024

Couldn't get my discount coupon to work
November 28, 2022
Previous review

Couldn't get my discount coupon to work

Date of experience: October 29, 2022
Florida
1 review
0 helpful votes
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Excellent Follow Up!
January 31, 2024

We received both live, email and text communications regarding our purchases.

Date of experience: January 31, 2024

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305