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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Love Houzz, for design & shopping for my home! Houzz offers such an array of products for the home! It's my go to for design & products!
Variety of products is incredible & competitive prices. Customer service is superior too!
Best on line marketplace for home decor, lighting, etc. Always happy with all my Houzz finds! Keep rocking please!
Always rely on Houzz for great ideas, inspiration & great products! The best marketplace!
Excellent communication after the sale. Lowest prices.
The wall mirrors I received were defective. I immediately noticed the seller and the seller processed a full refund. Houzz tracked the sale and refund and followed up to make sure I received the refun and was fully satisfied. I have purchased many items from Houzz and have always been satisfied with their products and service.
Always great products and fast shipping
Working with customer service who have been helpful. Will be working on resolution.
Lovely furniture. However I would have like to know that it would be delivered in a box and required assembly. This desk was hundreds of pounds and I am a woman living alone.
I love Houzz products; I have been a customer since 2021. The quality is phenomenal and prices are fair. I absolutely love everything I have purchased.
Easy ordering, fast shipping/delivery, great packaging
I like the chairs for the price. It took about 3 hours to put 6 together...wanted to make sure every screw was as tight as possible. I did not read the description well enough before I bought. I probably would not have bought them if I knew I had to put them together. I usually shy away from furniture that I have to build, but surprisingly, they seem pretty high quality...time will tell.
I've been looking for these pots for months. Never thought Houzz would have them. Very pleased to find them at a great price.
Very pleased with purchase, service and prompt delivery.
Thank you
For a starting business like mine, I appreciate the integration of the tools available on Houzz Pro. I am learning the system and utilizing the people and training available to maximize their marketing, and systems available for growing my company.
Good user interface and accurate. Packaging is excellent.
Great product, arrived on time. Description on the product was accurate.Easy site and great products.
Shopping is so easy. Communication about my order, payment and delivery is fast. Delivery is always so quick and products arrive safe and secure.
Using the console under our master bath window. It looks amazing and added pizazz to the bathroom.
I ordered some addtional cutting boards and a colander for my work station sink from Stylish Int.
All orders arrived in perfect condition, fairly priced and timely.
Will use Houzz again!
Great customer service. The follow-up was very responsive to a small issue I had.
Couldn't get my discount coupon to work
We received both live, email and text communications regarding our purchases.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
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Thank you for sharing your feedback. We are sorry to hear that your item did not work as expected. Our team is currently reviewing this with the merchant and will provide an update shortly.
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The Houzz Team