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HouzzReviews 1,799

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
282
value
304
shipping
177
returns
164
quality
270

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Florida
1 review
0 helpful votes
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I'm sick of having to do these reviews….marketing is out of control …who's making money on these surveys? Get a real job.

Date of experience: February 7, 2024
California
1 review
0 helpful votes
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Prompt delivery. Beautiful, functional product.
February 6, 2024
Updated review

High quality bathroom cabinet with lots of mirrors and lights. Love it.

Date of experience: February 6, 2024

Very easy to order
May 16, 2023
Previous review

Very easy to order.

Date of experience: May 16, 2023

Fast & efficient
May 4, 2023
Previous review

Fast & efficient.

Date of experience: May 4, 2023
Pennsylvania
1 review
0 helpful votes
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Found what we needed at a fair price
February 6, 2024
Updated review

Was able to find what I needed and the shipping was fast.

Date of experience: February 6, 2024

Found what we needed at a good price
October 16, 2022
Previous review

Found what we needed at a good price

Date of experience: October 16, 2022
New York
1 review
0 helpful votes
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I love my new bed frame!
February 6, 2024

Excellent search engine--you showed me what I was looking for instead of wasting my time. Houzz shows different price points and you can see the difference. I splurged on this one and I'm glad I did.

Date of experience: February 6, 2024
Illinois
1 review
0 helpful votes
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Bathroom vanity
February 5, 2024

Great products with a wide variety and easy to navigate website!

Date of experience: February 5, 2024
Colorado
1 review
0 helpful votes
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Beautiful Lamp
February 5, 2024
Updated review

We love this modern table lamp. Especially the ability to dim.

Date of experience: February 5, 2024

Ease of use
January 11, 2022
Previous review

Ease of use.

Date of experience: January 11, 2022
Missouri
1 review
0 helpful votes
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Confirm In-Stock Inventory
February 12, 2024

I need 4 chairs and ordered one to make sure they'd work. By the time I got the chair, the chairs were out of stock with no estimate for when they might be back in stock available.

I had to return the chair and took over a 30% hit on the return fee. I ended up ordering similar chairs direct from Poly & Bark with a discount which at least covered the return fee.

My fault for not confirming inventory but would have hated to order 4 and have them not work and be unable to return all of them.

Date of experience: February 5, 2024
Houzz T. Houzz Rep
over a year old

Hi,

Thank you for sharing your experience with us and providing us with this feedback. Although we do our best to ensure accurate inventory, we cannot guarantee the availability of an item. You can see the full details of our Return Policy at houzz.com/return-policy. If you have any questions, please contact us through help.houzz.com.

Sincerely,
The Houzz Team

District of Columbia
2 reviews
0 helpful votes
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Will shop here again!
February 5, 2024

Terrific website, fabulous selection, exceptional delivery!

Date of experience: February 5, 2024
Alabama
1 review
0 helpful votes
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Great shipping easy shopping
February 5, 2024
Updated review

Great items and fast shipping! Houzz has lots of items to choose from for your home.

Date of experience: February 5, 2024

Love the decor offered and easy check out
November 29, 2023
Previous review

Love the decor offered and easy check out

Date of experience: November 29, 2023
Oregon
1 review
0 helpful votes
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Just perfect!
February 5, 2024

Got what I need by easiest way. Bought for my 7 years old granddaughter. She was extremely
Excited as all our family. Thank you, Houzz, for very good quality item.

Date of experience: February 5, 2024
New Mexico
1 review
0 helpful votes
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A good choice
February 4, 2024

Love the product choices: great designs and prices

Date of experience: February 4, 2024
California
1 review
0 helpful votes
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Great Chair
February 4, 2024

Product arrived on time and was exactly as described.

Date of experience: February 4, 2024
Virginia
1 review
0 helpful votes
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Fast and easy.
February 4, 2024

Easy to order items. Received them in a timely manner.

Date of experience: February 4, 2024
Washington
1 review
0 helpful votes
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Great light
February 4, 2024

Wish it was a touch more good. Pretty light gold. But the overall look of it is great.

Date of experience: February 4, 2024
Massachusetts
1 review
0 helpful votes
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Love it!
February 4, 2024

First time buyer from this vendor. Very happy with my purchase.

Date of experience: February 4, 2024
Florida
1 review
0 helpful votes
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Good service
February 4, 2024

We had an issue with one of the parts of a stool, but when we hopped onto customer service, it was taking care of a replacement piece was sent and we put our store together and it looks gorgeous!

Date of experience: February 4, 2024
New York
1 review
0 helpful votes
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Easy and efficient
February 4, 2024
Updated review

Order was easy to place. Efficiently delivered.
Easy to track. Happy with product. I already did a product review. Not sure why I got this.

Date of experience: February 4, 2024

Could not get any coupon to work
October 7, 2022
Previous review

Could not get any coupon to work

Date of experience: October 7, 2022
NL
2 reviews
0 helpful votes
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Ketchler lighting
February 4, 2024
Updated review

Houzz always has the styles and selections that I am looking for. Items arrive on time and are functional.

Date of experience: February 4, 2024

I have been able to design my remodel and buy products...
November 4, 2023
Previous review

I have been able to design my remodel and buy products with easy

Date of experience: November 4, 2023
North Carolina
1 review
0 helpful votes
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Inexpensive extra storage
February 4, 2024

A bit challenging to assemble! Once assembled both cabinets work well as extra storage in my bathroom.

Date of experience: February 4, 2024
California
1 review
0 helpful votes
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The tables arrived within a few days, very well packed. The color varies a bit but that is the individualism of the tables. Beautiful!

Date of experience: February 3, 2024

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305