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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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I'm sick of having to do these reviews….marketing is out of control …who's making money on these surveys? Get a real job.
High quality bathroom cabinet with lots of mirrors and lights. Love it.
Was able to find what I needed and the shipping was fast.
Found what we needed at a good price
Excellent search engine--you showed me what I was looking for instead of wasting my time. Houzz shows different price points and you can see the difference. I splurged on this one and I'm glad I did.
We love this modern table lamp. Especially the ability to dim.
I need 4 chairs and ordered one to make sure they'd work. By the time I got the chair, the chairs were out of stock with no estimate for when they might be back in stock available.
I had to return the chair and took over a 30% hit on the return fee. I ended up ordering similar chairs direct from Poly & Bark with a discount which at least covered the return fee.
My fault for not confirming inventory but would have hated to order 4 and have them not work and be unable to return all of them.
Terrific website, fabulous selection, exceptional delivery!
Great items and fast shipping! Houzz has lots of items to choose from for your home.
Love the decor offered and easy check out
Got what I need by easiest way. Bought for my 7 years old granddaughter. She was extremely
Excited as all our family. Thank you, Houzz, for very good quality item.
Love the product choices: great designs and prices
Product arrived on time and was exactly as described.
Wish it was a touch more good. Pretty light gold. But the overall look of it is great.
We had an issue with one of the parts of a stool, but when we hopped onto customer service, it was taking care of a replacement piece was sent and we put our store together and it looks gorgeous!
Order was easy to place. Efficiently delivered.
Easy to track. Happy with product. I already did a product review. Not sure why I got this.
Houzz always has the styles and selections that I am looking for. Items arrive on time and are functional.
I have been able to design my remodel and buy products with easy
A bit challenging to assemble! Once assembled both cabinets work well as extra storage in my bathroom.
The tables arrived within a few days, very well packed. The color varies a bit but that is the individualism of the tables. Beautiful!
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
Hi,
Thank you for sharing your experience with us and providing us with this feedback. Although we do our best to ensure accurate inventory, we cannot guarantee the availability of an item. You can see the full details of our Return Policy at houzz.com/return-policy. If you have any questions, please contact us through help.houzz.com.
Sincerely,
The Houzz Team