Houzz

I wished I had read these reviews before using Houzz. Have only used their apps and it looks cool, but once we ordered something, we found out they are a horrible company. We ordered a bed on their site which took over 2 months to get delivered. We had to call multiple times to get a delivery date. When the bed finally came today, the frame was broken! We will have to deal with returning it and will get a refund. Horrible customer service and product delivery. Do not use this company!

Just a third-party distributor that cares about the sales and not actual customer satisfaction... including if you get your purchase OR NOT. I made a purchase that had an expected delivery window of 10/19 to 11/5. When getting closer to the delivery date, I sent an e-mail through the Houzz platform. Heard nothing back. When I called to cancel my order, customer service seemed unbothered by this. I've cancelled the order and de-activated my account. I may not order the most expensive furniture, but my money is valuable to me. Clearly Houzz doesn't seem to think that my purchases are worth an appropriate response. Take your business elsewhere... Somewhere that appreciates the business of ALL consumers and VALUES your money.

I purchased a metal frame, wood shelf bookcase from Houzz. The four legs would not sit evenly on the floor and the shelves were cheaply made of some kind of imitation wood that had white marks on them and were unevenly stained. The company allowed me to return the bookcase but charged me $98.00 for return shipping. Most companies absorb the cost of clearly defective merchandize but not Houzz. Will never purchase from this company again.

Received two exterior light fixtures whereby one was severely damaged. Called customer service to return damaged fixture and was told to send pictures and a brief statement of damage which I did the same day. I received no response from my email even though I asked for a email confirmation receipt. It's been two weeks and I still have no resolution. Finally I got in touch with a rep and told them their service and customer care is terrible and I want to return both fixtures and was my hands of any further dealings with Houzz. I'm still waiting. The only way you can get a customer service phone number is off you purchase confirmation. Terrible Terrible Terrible.

I normally buy from wayfair however the item was slightly cheaper on houzz so I took a chance. The delivery was late because part of the table was not picked up however houzz was unaware of this. They has sent me an email asking how I liked my new table. When it finally arrived only the bottom half of the table came and one of the pieces was damaged. They forgot to pick up the top. Houzz sent me the sellers information to contact them instead of assisting me. Houzz said since the seller would not compensate me (2 days off work because the delivery messed up), houzz could not do anything. Houzz is not willing to take ownership of their vendors mess ups. I was initially told I would get compensated and then Amanda said no and offered a coupon for ten percent off for next time knowing I would never be buying from houzz again.

I placed an order for a kitchen cabinet first week of January. As per Houzz tracking system it still shows "Ready to Ship" and here on the 28th of January it finally arrived. The shipping company provided tracking information and still delivered a week later than scheduled. I contacted Houzz to find out where the order was and never received any response. The shipping company provided some guidance, but I was never notified about delays or progress or status of the shipment. Shipping company's website and their customer service were the only bits I could count on

I purchased a headboard from Houzz in June 2018. It arrived damaged. They told me it would be replaced very soon, and to keep the damaged piece until the new one arrived and could be installed. 3 months later I was still dealing with the issue. I was shuffled from person to person at Houzz (at least 10 different customer service reps). Nobody ever knew what had been promised (several people told me the 200 lb headboard would just have to be dropped off on my porch and not assembled because it was a "replacement" item). It was literally the worst customer service I have ever had. They need to assign ONE person to deal with orders that need special attention, and they need to keep their word. They had no issues with having me own their problem. I will never shop there again. EVER.

Houzz is the WORST! I have spent two weeks trying to receive a dining table with a pedestal. First the entire order was delayed. The base arrived separately, then two days later the top of the table. Since the legs didn't arrive, it was un-usable. I have tried to get a credit, a pick up and a return shipping label to no avail. I have ordered entire households on line from other vendors without any difficulty... NEVER order anything through Houzz.

Placed order, get Email a day or two later with a tracking number. Click on DHL link (DHL huh?) bad tracking number. Talked to Houzz, they say it shipped, call DHL. Bottom line, no one knows where it is or whether it was actually shipped. We four days before the end of the estimated delivery window. The huge delivery window should have been a clue. I ordered it from Amazon and it arrived in 2 days. So, today I went ahead and went to return the item that no one knows where it is. Of course Houzz quickly responds with by "punting" to the manufacturer. Never again, go with the big boys; don't mess with these clowns.
Order #1585-0858-4100-8768. Just in case someone is listening...

I appreciate so much that they bother with creating several drafts before actually preceding to work. I was able to really become a part of the process and fully manage it. The end result was just as i dreamt it to be, and my kitchen is super handy now!

Houzz is a fraud, customer service sucks, no one will answer the phone when you need to return a damaged product? Houzz takes no responsibility on any merchandise, you have to deal with the manufacturer. The seller/manufacturer requests a photo of the damaged item and then sends message to you saying the item is not damaged. This has been going on for two weeks? I will never get my money back because 30 days policy is running out?