Sean M.

An Airbnb host cancels unexpected two days prior to the check-in date for a family New Year's celebration. When "working" for over four hours with the Airbnb Customer Service, all of whom are shocked that the limited comps are so expensive so close to a major holiday. Airbnb provided poor alternatives for a family trip, stating that other options were too expensive. Their solution was to receive a partial reimbursement after the fact. Not to mention this was after four LONG phone calls and four hours of nothingness. I expected more. My fault for assuming anything good from Airbnb.

Just a third-party distributor that cares about the sales and not actual customer satisfaction... including if you get your purchase OR NOT. I made a purchase that had an expected delivery window of 10/19 to 11/5. When getting closer to the delivery date, I sent an e-mail through the Houzz platform. Heard nothing back. When I called to cancel my order, customer service seemed unbothered by this. I've cancelled the order and de-activated my account. I may not order the most expensive furniture, but my money is valuable to me. Clearly Houzz doesn't seem to think that my purchases are worth an appropriate response. Take your business elsewhere... Somewhere that appreciates the business of ALL consumers and VALUES your money.