Hotelwiz

I stayed there one night after a very late airport arrival. My room was cold (but I could turn the heat on, no problem), the blanket was thin (I asked for and received a second crumpled up blanket), the floor was sticky, the curtains were grungy and not wide enough so light came through on either side, wallpaper was peeling a bit, no mirror light in bathroom, dirty food smears on bedside table. Worst of all, at 4am, the bathroom ceiling (over the tub) began leaking noisily.

Warning: stay away from HotelWiz's website for its bad business practice! First of all, how many people would see that their cancellation policy is based on Beijing's time, regardless of your destination? Secondly, they charge immediately, even if your booking is refundable and many months prior to your arrival at the hotel. I questioned this practice and received the following reply from their Customer Service: ",,, we can see that you choose a pre-paid reservation where the amount is charged immediately after the booking is made." This response is a complete fabrication, for which I challenged this company by sending it the following email 4 days ago: "No, I didn't choose a pre-paid reservation, what I chose was to book now. Booking now does not mean paying immediately. There was no option available for selecting to pay now or to pay later." Naturally, no reply because they have nothing to say in their defense.

The experience was okay for what I needed. I didn't appreciate the omission behind standard rooms not having a microwave and refrigerator. I was told that if I wanted a room with those "amenities" I would have to cancelled my reservation. I was also confused by the forced housekeeping service and the ultimatum of checking out if housekeeping is skipped or refused.

I flew to Orlando last weekend. When I got there, I found that the hotel I booked with HotelWiz had mysteriously received an email cancelling my reservation. When I called this agency, they claimed to have no idea what the hotel was talking about. I was stranded in Orlando and the agent, Braxton refused to take any responsibility for my stay. I asked them to book me another hotel. They did so, and said they would refund me within 3 business days. It has now been a week, and I haven't heard back from them.

Was rather put off when first thing asked was the tv in that room doesn't work, will that be to your liking?"
I smiled and said no, I except a working television. Perhaps that took my husband and I for only briefly needing the bed.
The room was very spare, but clean. There was a chokingly strong air freshener somewhere that made the room smell heavily of chemical/floral "fragrance".
There was only a full bed and it was supposed to be a queen, but we're too tired to argue and just wanted to sleep.
The staff were all very, very nice. With the exception of the young Indian gentleman asking about the tv… we will have another story to add to our tales

I learned to be very careful with hotel sights. I feel like I got scammed by another company and now have two hotel reservations for same weekend. I tried to cancel this reservation but told no not refundable even though statement starts Free Cancellation. Confusing to me. I did get my confirmation info from your company though.

I made a booking and made an error with the dates. I called right away; waited for 2 hours no one picked up the call. I called back again later that day, an extremely rude individual without even hearing my situation told me she can't me. I requested to speak to a manager but never received any call back its been more than 48 hours. Order ID: HGGWP*******

Easy peasy - no problems getting around the site. I changed the search in the middle to see if there was a better deal and found something more than adequate for a pretty decent price. Booking was a snap, especially for a first time. Hopefully everything down the line will be just as great!

My room at the Super 8 in Louisville KY had a dirty bathroom with holes in the shower stall. Water continually shot out of handle and wall behind toilet was moldy. Window curtains had stains, floor beside bed was sticking up, wall had dark streaks, lamp shades had holed and linens were stained.
To say this is a sleazy hotel is being gracious. It was the worst experience as I felt dirty in the room.

Wiz did help me with a very short notice of booking a room the hotel was booked i mean like no rooms left. Somehow they found me a room and it took about two minutes to get the confirmation. Thanks Hotelwiz.,

Hotel Wiz stole more than $1,200 from me. I booked a room through the site the hotel did not have my reservation. I disputed the account with my credit card company. Hotel Wiz LIED saying they provided a service for me which they did not. DO NOT BOOK WITH HOTEL WIZ. They are a scam.

I booked a reservation to extend a room approximately 1 hour before checkout that day. I felt this is fine because I had done the same thing the day before and there was no issue with the fun desk staff at the hotel. Today upon going to check in for the extra day that I would be in the room, The front desk person said we don't have it. It's not in our system yet. We can't check you in until it is sent from the third party travel site. Now my family and I are left standing with all of our luggage and in the lobby of this hotel waiting for I actually don't know why

We did want the lowest cost for our stay in Santa Barbara, which is not cheap in the first place. Extended Stay was fine. You get a bed, AC/heating unit that works, and coffee and prepackaged muffins as the included breakfast. Bare bones for sure and good enough. There was residual smoke smell and a cockroach in the bathroom. Other guests were a bit loud later in the evening but did eventually quite down.
As I said, you get what you pay for.

I was at the last minute trying to book a hotel. I found this site through Google and went ahead and made a same-day reservation within half an hour. The price was very good, especially for the last-minute booking.

They clearly advertise no hidden fees and "no surprises." After I paid for my booking, it said on the confirmation that the resort fees weren't included. I can't find that information in any of my receipts or other emails so I guess that fee will be a surprise when I check in. I have no idea how much it's going to be.

It hasn't even been two hours: I booked a hotel for my father to visit from out of town (one night) for two weeks from now. The pull down for check-in and check-out is still there. Somehow I clicked on an offer for the type of room that I wanted, and the reservation went in for this weekend instead. I called to try and move the reservation to the correct date, and was told that I cannot get a refund. First of all, I was not asking for a refund, just to change the date. The response continued to be, "you cannot get a refund." And then, the rep asked, " have you ever booked a hotel before?" That was an insult and was also condescending. DO NOT USE THIS COMPANY!