• Hotelwiz

Hotelwiz

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Overview

Hotelwiz has a rating of 4.12 stars from 5,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process, and front desk. Hotelwiz ranks 8th among Travel Deals sites.

Positive reviews (last 12 months): 83.4%
Positive
695
Neutral
34
Negative
104
3
See all photos

What reviewers want you to know

Positive highlights

  • The hotel options were good and booking process straighforward.
  • Good customer service good experice close location to where im going appriceate the help

Critical highlights

  • Canceled on December 26 and Hotelwiz has not refunded my credit card.
  • The front desk receptionist had a difficult time finding our reservation because they were not familiar with this site.
How would you rate Hotelwiz?
Top Positive Review

“Good rate”

Scott M.
1/1/24

Not much to say, But I never heard of Hotelwiz before.The experience was just fine. I like the price you had.

Top Critical Review

“Don't book through hotel wiz”

Courtney H.
2/2/24

Horrible and terrible Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Reviews (5,419)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking process (36) customer service (62) credit card (29) booking experience (23) hotel room (30) front desk (41) hotel wiz (37) confirmation email (16)
Thumbnail of user janicef636
1 review
0 helpful votes
October 17th, 2023
Verified purchase

Flew in for one night to watch the eclipse period needed somewhere close to the airport and this hotel certainly fit the bill. Free shuttle service to the airport we had to get a ride there because we arrived after 10 PM But a nice family gave us a lift. Room had all the basics the fridge, microwave, TV, Queen beds. Quite Adequate and breakfast was included

Thumbnail of user miaw110
1 review
0 helpful votes
July 12th, 2022
Verified purchase
Reason I chose this business:

College visit

Thumbnail of user georged1129
1 review
0 helpful votes
September 25th, 2022
Verified purchase
Reason I chose this business:

To get a room

Thumbnail of user irinas112
1 review
0 helpful votes
July 12th, 2022
Verified purchase
Thumbnail of user sandrad2457
1 review
0 helpful votes
August 28th, 2023
Verified purchase

Hotel is okay for the money, the 1st night we were put in a room where the A/C didn't work and it was nasty, was told at first no other suites were available. After staying in the room a few hours called to complain but then told they did have another king suite right next door & we were moved to a new room. Suggestions, please be more thorough with cleaning, & the elevator should be cleaned as well, floor, walls were not cleaned at all during my four day stay. Breakfast bar was okay for a small hotel. Coffee was good.

Thumbnail of user dannaeb
1 review
0 helpful votes
July 12th, 2022
Verified purchase
Thumbnail of user claudiac566
1 review
0 helpful votes
August 31st, 2022
Verified purchase

Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)

Reason I chose this business:

Best price!

Thumbnail of user tatyanad25
1 review
0 helpful votes
November 4th, 2023
Verified purchase

Great price, great hotel, no issues upon check in / checkout. Very happy with using the site

Reason I chose this business:

The only place that had the hotel available at a good price

Thumbnail of user courtneyh537
1 review
0 helpful votes
February 2nd, 2024
Verified purchase
• Updated review

Horrible and terrible
Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Reason I chose this business:

I didn’t mean to I was tryin to book through the hotel and somehow it booked through them

Easy webisite enjoyable
January 3rd, 2024
Verified purchase
• Previous review
Thumbnail of user rn146
1 review
1 helpful vote
September 2nd, 2023
Verified purchase

With 4-5 sites they have the lowest price of the hotel I needed to stay in. No hassle, just straight discounts. Will use again.

Reason I chose this business:

Cheaper hotel
Price

Thumbnail of user tiffanye226
1 review
0 helpful votes
January 2nd, 2024
Verified purchase
Thumbnail of user slimb8
1 review
0 helpful votes
July 13th, 2022
Verified purchase
Reason I chose this business:

Good option

Thumbnail of user heidim714
1 review
1 helpful vote
July 31st, 2023
Verified purchase

Was a bit concerned when Google showed a substantial savings from some better known sites, but looked at the reviews and felt more comfortable. I made same day reservations, saved a good amount, no issues checking in. Would definitely use Hotelwhiz again!

Reason I chose this business:

It saved me nearly $100.

Thumbnail of user jelisam2
1 review
0 helpful votes
July 13th, 2022
Verified purchase
Thumbnail of user gm82
3 reviews
13 helpful votes
August 15th, 2023
Verified purchase

Quick and Easy Booking with great price and much better than most of the other travel websites.

Reason I chose this business:

Cheapest Rate for hotel

Thumbnail of user markh3793
1 review
0 helpful votes
July 13th, 2022
Verified purchase
Thumbnail of user tyshawv
1 review
0 helpful votes
August 29th, 2023
Verified purchase

I love hotel wiz simple and easy process had no worries and they send my confirmation right away

Reason I chose this business:

Cheap and affordable prices

Thumbnail of user reinaldop17
1 review
0 helpful votes
July 13th, 2022
Verified purchase

Best price, easy to book. Recommend it highly. I got immediate confirmation and follow up.

Reason I chose this business:

I saw the best prices online here.

Thumbnail of user terrip200
1 review
3 helpful votes
December 18th, 2021
Verified purchase

I booked a hotel with the dates I wanted, but unfortunately didn't notice they were changed (not by me!) before hitting PAY. A second later I realized the mistake but too late, this company has no flexibility in the correction process. They changed my dates, I didn't. I paid for a room I won't even check into. BEST TO CALL A HOTEL DIRECTLY

Tip for consumers:
Book directly through the hotel.

Products used:
Hotel reservation

Thumbnail of user crystelleo
1 review
0 helpful votes
September 9th, 2023
Verified purchase

At first I was a bit skeptical, however, the transaction was pretty straightforward. Will recommend.

Thumbnail of user sandras3569
1 review
0 helpful votes
May 27th, 2023
Verified purchase

Very nice room with friendly staff. The price from hotel wiz was amazing as well as quick and easy booking.

Thumbnail of user annieb125
2 reviews
1 helpful vote
August 30th, 2023
Verified purchase

We arrived late from driving all day. The guy at reception was very nice and we got a better rate thru Hotelwiz. Room was clean and bed was comfy. Great water pressure in the shower too.

Thumbnail of user johnb12232
1 review
0 helpful votes
December 22nd, 2023
Verified purchase

We have stayed at the Las Brisas Hotel many times. It took a while to figure out that the Sonder was the same place. It was also unclear whether we were to check in with a real person at the front desk (our preference) or figure out getting into our room ourselves (as was necessary at the Sonder we know in Brooklyn). We suggest telling potential customers that Sonder has acquired the Las Brisas and that it welcomes back patrons of the old Las Brisas.

Reason I chose this business:

This site found me.

Thumbnail of user scottm3621
1 review
0 helpful votes
January 1st, 2024
Verified purchase

Not much to say, But I never heard of Hotelwiz before.The experience was just fine. I like the price you had.

Thumbnail of user shawnm936
1 review
0 helpful votes
August 28th, 2022
Verified purchase

Quick and easy. Just hope to get a decent bed option as that is given to us at check in. Fingers crossed

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4.1
5,419 reviews
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