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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Booked through these for my trip to Venice with hubby, customer service was second to none and felt so looked after! Would highly recommend them!
Hotel planner has not returned my calls in three days or answered my emails in regards to a refund.
I feel like they are deliberately avoiding me.
Booked for the incorrect dates and their customer service team were able to help me get a refund very quickly
Hi Christian,
We appreciate your feedback and are happy that we could assist! Please visit us again at HotelPlanner for any of your future travel needs.
Kind regards,
HotelPlanner
Booked a trip to Italy with my boyfriend and hotel planner was an amazing site to use! I recommend it I will definitely use again
Hi Elsie,
We appreciate your feedback! Please visit us again at HotelPlanner for any of your future travel needs.
Kind regards,
HotelPlanner
Booked a last min New York trip with the girls, got a great price. Would definitely recommend. Website was also easy to use.
1. We had a wonderful stay in Bali, the country is stunning. Me, my wife and kids had a lovely stay in the Conrad, excellent customer service from HotelPlanner and an insanely easy to use website
I found this site real easy to use, booking was straight forward, no jargon, would easily recommend for family, Friends, work colleagues etc.
Greetings Rich,
Thank you for your review. We are glad to hear of your ease of us to utilize our website and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner
Wish I heard about them before I had booked my other trips, made booking seem so easy and the rates were great too
Greetings Sandra,
Thank you for your review. We are glad to hear of your ease of us to utilize our website and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner
Customer service was great, dealt with my query regarding my booking swiftly! Will 100% recommend to use them
Greetings Harry,
Thank you for your review. We are glad to hear that our customer service agents were able to assist you with your inquiry and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner
Using hotelplanner.com was so easy and swift. Websites I've used in the past are so difficult to use however hotelplanner.com is clear and straight forward to use! 10/10
Greetings Adam,
Thank you for your review. We are glad to hear of your ease of us to utilize our website and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner
I booked a hotel for two nights and then realized that I didn't need the second night. The FOLLOWING day that I originally booked, I called and cancelled the second night with the number provided in my email confirmation. I was assured by the associate that I would not be charged. I have had to dispute it with my CC company and they contacted this company. Now my charges have reoccurred. WORST company ever! DO NOT BOOK WITH THESE PEOPLE.
I really like HotelPlanner.com. This site helped me find the exact kind of hotel I wanted, the location I needed, and at the best rate. Unfortunately our trip got cancelled and Reginette, the customer service representative who I dealt with, was so understanding and cancelled my reservation immediately. I am looking forward to using HotelPlanner again!
Hi Michaela,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Highly recommend, most understanding and easy to deal with. I had to cancel a reservation due to a death and while against policy they made an exception. Thank you
Hi Darren,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Made a mistake double booking a reservation. Reginette was able to help me correct the mistake and get a refund in the process.
Hi Joshua,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
I've booked a reservation on 29/10/2019. I found there's a typo in my guest name and I would like to update it. I've tried to contact customer service in different ways (phone, email, live chat, facebook messenger, etc.) But I still got no response for over a week.
Greetings,
Thank you for reaching out to us. I do show that an agent was assisting you with your reservation and was awaiting the hotels confirmation that the names on the rooms were amended as changes could not be made in the company's system internally - Below you will find the information that we were able to locate in the notations of your reservation -
Update:
- Department Response:
Dear Partner,
With reference to your booking IDXXXXX as detailed below:
Hotel: XXXXXXX
Room Type: XXXXXXXXX
City/Country: XXXXXXXXX
Arrival: NovemberXXXXX
Departure: November XXXX
We have forwarded the names of all the guests for the 8 rooms on this booking to the hotel accordingly.
The hotel (Ms. XXXXXXX- Reservations) have confirmed that the guest list has been updated accordingly.
Regards,
Customer Experience Group
Information was communicated to you via email.
Finally Hotelplanner resolved and refunded my reservation it took awhile but, they were honest.
Thank you very much
Greetings,
This client disputed the charge for their reservation which prohibited our company from issuing a refund to them at the time that the hotel provided approval for the reservation to be refunded and this information was communicated to the mutual client. Until the dispute was fully closed out from the Merchant Service department we could not refund the booking.
We were able to follow up with the Merchant Service department and the dispute was closed this month (October) as such we have processed a refund for the clients reservation Refunded($365.26) | Card: VI and they can expect it in their account in the next 3 - 10 business days.
Regards,
HotelPlanner
I finally received the shameful email below after months of HP's completely deceitful practices.
First, they put me into a smoking room at a sold-out hotel in Lexington, KY, when I emphatically reserved a non-smoking room due to my severe asthma. I've since read other travelers endured the same unacceptable situation. That is HP's malicious, dangerous practice.
Then at the next hotel in Campbellsville, KY, they charged me for a 3-night stay when I only reserved 1 night and stayed 1 night.
For the last 3 months, I was lied to, insulted, slighted, snubbed, passed around, and ignored by HP's staff including Charity, Esther, Reginette, and "manager" April, not that she ever answers her phone calls or returns voice messages!
HP should not receive another hard-earned dollar ever. All of them should be fired!
Read this pitiful reply that I finally received via email, complete with misspelled "sencond," "you" that should be "your," "right" that should be "write, and "serviced" that should be "services."
"... Just wanted to advise you the sencond night of you reservation has been cancelled with a refund... It would be greatly appreciated if you could please visit "Hotel Planner Consumer Affairs and right a review and some feedback on the serviced you have received from me."
Frankly, "the service" I received was worse than deplorable! NEVER USE!
I had the pleasure of working with Reginette Exume for a reservation change, and she did a wonderful job at helping me, communicating quickly and efficiently. She really helped make my life easier, and saved my butt.
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
I found the lowest price and made a reservation, but the hotel name was different in the reservation confirmation I received.
It took four days to cancel this reservation. I think there's a problem with the system.
Thank you to the staff who kindly helped us with the cancellation process.
Next time, I hope you can meet with a low-cost reservation without error^^
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with attentive customer service, and we thank you for your compliments on their effort. We do sincerely apologize for the inconvenience that we do understand this caused you and we strive to provide you with a better experience in the near future booking your reservation using our services.
Regards,
HotelPlanner
Why will nobody at Hotel Planner work with me to receive a valid receipt for my stay at the Doubletree?
Greetings,
Thank you for your review. Can you please provide the itineary or confirmation number to your reservation so that we can assist you.
Regards,
HotelPlanner
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for contacting us. Please send an email to reservations@hotelplanner.com so that we can better assist you - please ensure that you provide your itinerary number in the subject of the email so that we can locate your reservation to assist you.
Regards,
HotelPlanner