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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
I made a hotel reservation through hotel planner and it was made by them for the wrong hotel. I was incorrectly charged twice for this reservation three months ago and have yet to receive a refund. Hotel planner has been completely unresponsive and I still had to problem solve to obtain an actual reservation at the hotel where I was supposed to be staying. Once checking into the correct hotel, I was charged again since they had no record of me through Hotel Planner.
The customer service of hotel planner was atrocious. I was charged more than the discounted rate. I have been reaching out to the original customer service rep Sara Buchanan who has not responded. I also called an emailed a general number and email. I have not received any response that the issue is being looked into. I am a bride to be and considered hotel planner for my guests but I WOULD NEVER want one of my guests to go through this. I am astounded by the horrible customer service of hotel planner and will be pursuing this issue further.
Do not use this service
Called to make reservations rep got my name wrong on reservation. Spent 4 hours trying to get it corrected. Finally got someone in Fl. *******950. Said she would straighten it out and for me to call the hotel to verify. Called hotel it wasn't corrected
Great customer service, guys helped us to find the perfect room that me and my friend were looking for.It was really difficult for us to find it until we contacted them and they sort us ou. Everything perfect as required
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Amazing customer experience with hotel planner. Making last minute trips inexpensive. Was able to get us £200/night rooms with only 2 weeks away from the Grand Prix.
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
This website is fantastic - super easy to navigate and has the best deals available. I really do highly recommend!
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
Last minute stag do hotel booking, I was almost going to cancel as prices were sky high.
Hotel planner was able to get us something we could all afford and saved the day.
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Booking solution are top draw! They Helped us get a room when I thought there was no hope. Top quality guys, much appreciated
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
I booked a hotel in belgium brussels and I must say this is a amazing site was super stress free and made everything clear. Great site will be using again.
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
Used the site to book trips in Amsterdam and Lisbon at late notice and was pleasantly surprised at the ease of use and reasonable prices at such late notice. I've continued using Hotelplanner ever since!
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
Anytime I plan or unexpectedly need to fly out. I always know I can count on HotelPlanner to ensure easy, hassle-free and efficient bookings. Therefore I would recommend this to anyone trying to get their holiday sorted out properly.
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
There's no better group booking solution available on the planet. Helped us secure a room in impossible conditions. Where hotels in Monaco were £3000+ booking experts placed us a 20 minute cab ride away from Monaco in 4 star hotel for £200 per night only two weeks before the Monaco Grand Prix. Absolute no brainier
I was able to book my vacation through the website without any issue. For a reasonable price, i got a beautiful suite with my girlfriend.
Greetings,
Thank you for your review and we are glad that you were able to use the website with ease to book your reservation. May you have a great vacation!
Regards,
HotelPlanner Management Team
The site did not clearly describe the room then gave terrible customer server. On Facebook they removed my first honest review. No need for these tricks go with a straight forward company my fellow travelers!
Greetings,
Thank you for review in regards to your reservation booked using our services. We were able to locate your reservation in our system and we are able to verify that you reservation is cancelled in our system and a full refund has been issued back to you.
Per the information in your review we were able to follow up with the specialist that was assisting you and you initially emailed to verify what does “Room Only” means and information was communicated to you that it is your room only that was prepaid so any additional charges in regards to you reservation would be allocated at the hotel directly but only your room was prepaid using our services. You then sent a follow up email inquiring about the room type as you indicated it was vague and could not find it on the hotels website and on your behalf our specialist reached out to the hotel and the hotel indicated that the reservation is booked as a Beachfront Double. This has 2 double beds and this information was communicated to you.
You then sent a follow up email indicating that this is not a suit as listed and this information was also provided to the hotel and the hotel advised that the booking is the same type of room, the descriptions and names usually vary depending on where you find them. The wording of the room type will not be the same for every travel agency and the hotel confirmed that the room type that you booked in our system ((Room Type: Suite Beach Front Deluxe ( ROOM ONLY)) is the same room type that they confirmed with our specialist and that it depends through which agency you booked you reservation through as the wording may be different – there was no tricky, false advertising or deceptive information provided to you at the time that you booked your reservation and on your behalf the hotel also confirmed that it was the same room type.
Please let us know if you have any further questions.
Regards,
HotelPlanner Management Team
I decided to go on a last minute trip, with the ladies to San Francisco! We spent about a week looking for hotels as we are all students and was looking for a decent price but a good hotel (what are the chances). I came across HotelPlanner.com on a google search and found such amazing prices and amazing hotels! My friends and I loved our hotel and being able to book it through hotel planner was even better, saved us so much time, I wish someone had told us about this site before I wasted hours searching. Will defiantly use this site again. Off to Hong-Kong in a few weeks, we've already booked our next hotel.
Greetings,
Thank you for your review. We are glad to hear the ease of use to navigate our site to book your hotel accommodations!
Regards,
HotelPlanner
After searching through what felt like hundreds of comparison websites - I came across hotel planner and everything became simple! It was easy to use and when I got to the hotel everything went smoothly!
Greetings,
Thank you for your review. We are glad to hear the ease of use to navigate our site to book your hotel accommodations!
Regards,
HotelPlanner
Viva Las Vegas! Booked my stay in Vegas with Hotel Planner. I stayed at the Cosmopolitan. The beauty of this hotel cannot be described with words. The price was unbelievably cheap and I had breakfast thrown in for free. I'm definitely booking my next trip through Hotel Planner
Greetings,
Thank you for your review. We are glad to hear the ease of use on our site to book your hotel accommodations!
Regards,
HotelPlanner
A friend introduced me to hotel planner. It made wave goodbye to other websites. It was easy to book rooms, website is user friendly. It's an amazing service from hotel planner. When I look back at other times that I've booked services with other providers, and compare it with times I've booked Hotel planner; I believe hotel planner has the top spot. Keep up the good work
Greetings,
Thank you for your review. We are glad to hear the ease of use to navigate our site to book your hotel accommodations!
Regards,
HotelPlanner
A friend intorudced me to hotelplanner and i used their site to book a trip to colorado. We had a wonderful stay and will definitely be using hotel planner again
Greetings,
Thank you for your review. We are glad to hear the ease of use on our site to book your hotel accommodations!
Regards,
HotelPlanner
Used hotelplanner to book a staycation in the UK, easy to use website, customer service was awesome.
Greetings,
Thank you for your review. We are glad to hear the ease of use to navigate our site to book your hotel accommodations!
Regards,
HotelPlanner
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for your review. Per the information in our notes and the information in the hotels system the name to your reservation was amended internally with the hotel.
Please note that as we cannot make modifications on your reservation on our end the name change will not be reflected on the HotelPlanner receipt but rather internally through the hotels system – you will find the screenshot that was sent to you earlier this morning
Please let us know if you have any further questions; you are more than welcome to reply back to the email that was sent to you earlier this morning.
Regards,
Hotel Planner