Overview
HotelPlanner has a rating of 4.3 stars from 1,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Very friendly and helpful. She made sure I understood everything before hanging up
Timothy was very helpful and friendly. I work with him on a new reservation anytime.
Excellent! Got my hotel stay all planned for a lot less money than expected!
Alex, you never answered any of my questions, you hung up on me!
Hello Colleen,
We appreciate you sharing your feedback with us. Ensuring your satisfaction is our main focus, and I'm here to help. Let me know how I can assist you further with your reservation, and I'll be happy to address any questions you have. Feel free to reach out to me at Melanie.Planelles@HotelPlanner.com. Looking forward to hearing from you and assisting you further!
Sincerely,
Melanie Planelles
She was very polite and helpful and was very easy to communicate with.
Easy quick got questions answered in a timely fashion
Wonderful. Easy. Reservation very kind and patient
Joyce was very pleasant and efficient for an easy reservation experience
Every Hotel needs to have employees like Jose, very kind, patience and very professional
The Check-in process was very easy. Hassle-free experience. Great job by the front desk.
Very pleased with the information given to me and the reservation details
Hello Donna,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edgar was very efficient and pleasant. I was very pleased, having had a problem on the website.
Hello Robert,
Thank you for sharing your experience with us! We're thrilled to hear that Edgar provided you with efficient and pleasant assistance. Our team strives to deliver exceptional service, and it's wonderful to know that Edgar made a positive impact during your interaction. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Above averaged and good responses. Again than you.
Samantha at the front desk was very professional and helpful.
Helpful, kept trying and was engaging on the phone.
Excellent! Easy to understand, very courteous, and accomplished the reservation in a timely manner.
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- West Palm Beach, Florida, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We understand the importance of a hassle-free booking, and we're happy we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles